Case Studies

bankdata - Software Company Speeds Bank Validation Process, Expects 20 Percent Productivity Gain

Bankdata builds banking applications that comply with standards set by the Society for Worldwide Interbank Financial Telecommunication (SWIFT). SWIFT uses a unique data format that must be translated before Bankdata applications can use it. Bankdata uses Microsoft® BizTalk® Server 2009 to translate data and keep systems up to date. Now, existing banking relationships are validated when transaction messages are created. BizTalk Server 2009 also supports a notification service in the NetBank online banking system. Through this service, customers are alerted to specific activities in their accounts. To help its developers, Bankdata relies on BizTalk Server 2009 support for Microsoft Visual Studio® Team System 2008 Team Foundation Server. Bankdata expects to improve application life-cycle management, boost productivity by 20 percent, and raise the quality and number of solutions it produces.

DenizBank - Turkish Bank Processes Annual Transactions in Just Eight Hours Due to New Infrastructure 

Turkey-based DenizBank realized the evolution of Web technologies presented both challenges and opportunities. The key challenge was to develop a robust infrastructure that could support all banking services reliably. The organization required a fully integrated environment delivering customer relationship management, business process management, and a business intelligence layer to maximize efficiency and service quality. DenizBank worked with solution provider Intertech to build the inter-Next infrastructure, which uses Microsoft® technologies such as Microsoft SQL Server® 2005 data management software and Microsoft BizTalk® Server 2006. Today, customer satisfaction rates are high and the system can process a year’s worth of transactions in eight hours. After logging on once, personnel can access all applications on the network.

KAS Bank - Top 100 SWIFT User Streamlines Operations and Reduces Operational Risk with Migration

KAS Bank, a specialist European bank for the wholesale securities services industry, is one of the top 100 global users of the Society for Worldwide Interbank Financial Telecommunication (SWIFT). The bank uses SWIFT for more than 95 per cent of its transaction messaging, and wanted to eliminate the need for multiple connectivity applications. It also wanted to provide customers with faster, more reliable corporate actions, settlements, and payments processing, while lowering operational costs. KAS Bank decided to migrate its entire operations environment from mainframe to Windows Server® 2003 by 2010. It is deploying Microsoft® BizTalk® Server 2006 with Microsoft BizTalk Accelerator for SWIFT to give institutional investors highly secure, reliable SWIFT connectivity. KAS Bank will benefit from a more agile environment in which to develop new applications and bring products to market faster.

ING - ING Improves File Transfer and Interoperability with Business Process Management Solution 

ING Investment Management is one of the world’s largest investment managers and globally administers more than U.S. $500 billion in assets across 33 countries. In the U.S., ING was looking for a sourcing partner to provide enhanced back-office capabilities. It selected The Bank of New York Mellon (BNYM), but needed a system to support scalable and reliable data flow between the two organizations. Microsoft helped ING deploy Microsoft® BizTalk® Server 2006 R2, Microsoft BizTalk Accelerator for SWIFT, and InfoPath® Forms Services to provide interoperability with BNYM infrastructure. ING now has a system capable of handling large volumes of financial data without adding significant technological complexity.

Dubai Bank - Bank Achieves Fast Time-to-Market, Cuts Development Work by 70 Per Cent 

Dubai Bank required a reliable IT infrastructure to launch new service delivery channels, such as Internet and phone banking. Within just four months, a Microsoft consultant and Microsoft partners helped it implement an architecture based on Microsoft® BizTalk® Server 2006 R2, the second release of BizTalk Server 2006. The bank has not only launched new services, but also reduced system development work by 70 per cent, achieving quick time-to-market for its applications.

ASB Group Investments

When the New Zealand government announced its KiwiSaver program to encourage citizens to save more money for their retirement, ASB Group Investments had a great opportunity—and a significant challenge. As one of six companies chosen to be “default providers” for the program, the initiative presented a huge potential influx of business. But ASB Group Investments also had to quickly find a technology solution that could help integrate its system with the national program to enable the efficient transfer of funds and contributor account information. ASB Group Investments accomplished its objective by deploying Microsoft® BizTalk® Server 2006 R2, using new and enhanced features, including support for AS2, a government-mandated protocol. The solution provided improved monitoring tools that help company IT staff identify and resolve problems that arise during the processing of contributions.

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Saiseikai Kumamoto Hospital - Japanese Regional Hospital Boosts Efficiency with Enhanced Data Integration

Saiseikai Kumamoto Hospital is a major healthcare provider in southern Japan. To efficiently provide high-quality services while cooperating with other regional healthcare providers, the hospital uses IT to manage data and optimize operations. When it was time to upgrade to a fully integrated IT infrastructure, Saiseikai Kumamoto Hospital chose to implement the Microsoft® Connected Health Framework, driven by Microsoft BizTalk® Server 2006 R2. With the new infrastructure, the hospital’s IT staff are able to better integrate clinical and administrative data from across the organization, while keeping acquisition and maintenance costs reasonable. As it moves into 2009, the hospital is using its new IT environment to strengthen business intelligence, encourage detailed information sharing, and adapt to industry standards.

Hospital District of Helsinki and Uusimaa (HUS) - Hospital District Connects Systems, Improves Communications

The Hospital District of Helsinki and Uusimaa (HUS) is Finland’s largest healthcare organization. With over 445,000 people using its services annually, it needs an outstanding information system to ensure the wellbeing of patients. In 2007, HUS upgraded its IT environment from a host of disparate software to Microsoft® BizTalk® Server 2006 R2 Enterprise Edition. HUS hospitals can now collaborate efficiently in an environment that integrates different critical applications.

Park Nicollet Health Services - Business Process Solution Helps Medical Center Speed Transactions, Boost Reliability

Park Nicollet Health Services operates a major hospital and 25 neighborhood clinics in Minnesota. In 2006, the company’s move to standards-based integration architecture was behind schedule due to technical problems with its existing application-integration solution. After evaluating competing technologies, Park Nicollet chose Microsoft® BizTalk® Server 2006 R2, part of the Microsoft Application Platform, as the core of its Enterprise Service Bus. With native support for electronic data interchange, BizTalk Server 2006 R2 can manage many of the company’s business processes faster and more reliably. In-house development experts work more efficiently by taking advantage of the software’s tight integration with the Microsoft .NET Framework. And Park Nicollet expects the number of Health Level 7–based transactions the system processes each day to increase from 1.5 million to 3 million. 

Unum

Unum’s more than 2,000 insurance products are supported by roughly 60 legacy systems that were never intended to coexist or communicate. This fragmentation made it difficult for the insurance leader to serve its small business customers, who prefer a simple way to assess, purchase, and administer key benefits like life and disability plans. To integrate its various offerings and transition from a product-centric business model to a customer-centric model, Unum implemented a service-oriented architecture using several Microsoft® technologies. The solution, known as Simply Unum, has been transformational for the company and its small business clientele. The easy-to-use, online portal has eased benefits administration for customers, has streamlined Unum’s operational efficiency, and is expected to deliver more than U.S.$700 million in incremental premium revenue over the next five years.

The University of Texas MD Anderson Cancer Center, integrating research and clinical care to serve 79,000 patients annually, wanted to improve the flow of its data. Because of its unique and sophisticated needs, MD Anderson chose to build an electronic medical record system in-house, with a service-oriented architecture to connect and display data using the Microsoft .NET Framework. With the help of Microsoft Gold Certified Partner Avanade, MD Anderson implemented standards and processes to develop a sophisticated application to provide data to medical staff using the Microsoft environment. The system—and the IT department methodology it is built on—is flexible, highly secure, and scalable to support future growth. Most important, however, it has improved the productivity of MD Anderson medical staff, resulting in greatly enhanced patient care.

Saudi Post - Postal Workers Use Latest Technologies, Process 100 Per Cent More Mail Items a Day

Until recently, the Kingdom of Saudi Arabia lacked a standardized system for designating addresses for houses and streets. As a result, the official postal authority of the kingdom—Saudi Post—found it difficult to deliver mail. In addition, the communication infrastructure could not efficiently support local and international businesses operating in the kingdom. Saudi Post worked with Microsoft® Gold Certified Partner ESRI’s geographic information systems (GIS) technology to establish an address-mapping solution. It considered other technologies, but chose to introduce an IT infrastructure based on Microsoft products to support the system. The organization’s mail delivery service is now 99.99 per cent accurate and it has increased its daily mail processing capacity by 100 per cent. Moreover, businesses can now use the service for e-commerce and other government agencies can develop additional e-government services.

Royal Borough of Kingston upon Thames - New Service Platform for Citizens Energizes Council Performance

In order to serve its citizens more efficiently and effectively, council officials in the Royal Borough of Kingston upon Thames in the U.K. have implemented a citizen-centered tracking system, built upon the Microsoft Citizen Service Platform (CSP). The council is projecting 80 percent first-contact resolution rates as the system becomes more widely used. The council has implemented three key CSP components to enable better service delivery, Microsoft Dynamics® CRM for citizen relationship management purposes and Microsoft® Office SharePoint® Server to help coordinate activities across the departments. Microsoft BizTalk® Server is used to integrate data from the various council departments. The improved systems have resulted in diminished call backlogs, fewer calls forwarded, increased capacity to handle calls without adding staff, and the ability to do more work with fewer resources. 

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RBS Sempra Commodities - Energy Firm Integrates Processes, Speeds Business Rules Development by 87 Percent

Sempra Energy Solutions (SES) is a top energy retailer in the United States. SES wanted a solution to help it connect its core business processes and better manage its enterprise application development. The company chose Microsoft® BizTalk® Server 2009 as its integration solution because of its built-in Business Rules Engine, support for service-oriented architecture, and standardized administrative console. Now SES can develop more robust, maintainable solutions, and developers have shortened business rules development time by 87 percent. Support for Microsoft Visual Studio® 2008 and Microsoft Visual Studio Team System 2008 Team Foundation Server helps developers work collaboratively and gives them consistent tools for developing, tracking, and deploying BizTalk Server 2009 applications.

British Energy - British Energy Trading & Sales Supports Integration with Business Intelligence Tools

British Energy Trading & Sales (BET&S)—a subsidiary of leading utility British Energy Group—deals in commercial energy sales and trading transactions. The firm’s 220-strong trading team operates round the clock analyzing huge volumes of data to deliver value from the highly complex and ever changing energy market. BET&S needed a new flexible and reliable IT environment to better support its integrated wholesale and retail trading divisions. The firm chose a service-oriented architecture encompassing a new Enterprise Service Bus based on Windows® Communication Foundation unified programming model, Microsoft® BizTalk® Server 2006 integration software, and Microsoft SQL Server® 2005 database software.

SCANA Corporation - SCANA Streamlines Development, Cuts Costs with Business Process Management Solution 

SCANA is a holding company that includes electric and natural gas utilities in the Carolinas and Georgia. Years ago, SCANA deployed Microsoft® BizTalk® Server 2002 to support critical business process management (BPM) functions such as billing, payroll, and electronic data interchange (EDI) transactions with vendors. By 2006, the number of EDI transactions had grown too large to manually audit and reconcile. Additionally, SCANA wanted to more fully implement an efficient Service Oriented Architecture and to streamline development of BPM applications. To address these challenges, SCANA upgraded to Microsoft BizTalk Server 2006 R2, part of the Microsoft Application Platform. The new solution offers timely, meaningful information about EDI transactions and speeds their reconciliation. Its tight integration with the Microsoft .NET Framework helps to reduce development time and costs.

Since 1996, United Kingdom retailer Tesco PLC has seen a rapid increase in the number of its customers, and has added many nonfood products and services to its catalog. To accommodate this growth, Tesco created the Tesco Direct service and built a new order-processing system based on Microsoft BizTalk Server 2006 to support its operation. The new solution works better with suppliers’ warehousing software systems, is more reliable, and has increased order-processing capacity. It has achieved its intended performance benchmark of processing 5,000 orders per hour, while using only 20–25 percent of processor capacity. This enhanced performance has made it possible for Tesco to add to its catalog of products and services without expanding the current hardware configuration, thereby reducing system maintenance costs.

Newegg.com - Leading Internet Retailer Builds an Enterprise Service Bus Using In-House Technology

With plans to replicate its existing e-commerce infrastructure in China, Newegg.com wanted to avoid reusing the point-to-point, database-level integration techniques that it had used in the past, which had made accommodating new business processes slow and costly. Instead, the company is building an enterprise service bus (ESB), which combines service-oriented architecture principles with an event-driven, standards-based messaging engine to provide a comprehensive integration framework that will improve all aspects of the software development life cycle. By building its ESB using technology built into the Windows® platform instead of buying one based on Java and/or open source software, the company will realize the benefits of a comprehensive integration solution with lower initial costs, reduced long-term complexity and costs, and minimal additional developer training.

Virgin Retail

Virgin Retail is a United Kingdom (U.K.) success story. Since the first Virgin record shop opened in 1971, the company has expanded its operations to 105 Virgin Megastores across the U.K. and Ireland. The group, which prides itself on customer service, decided it needed a stock-control solution that would provide employees with real-time information and help the company stay a step ahead of the competition. After researching a number of systems on the market, Virgin Retail chose Microsoft® BizTalk® Server 2006 and worked with Microsoft Gold Certified Partner Xavor to deploy the solution at its headquarters in the U.K. All stores have seen significant improvements in employee efficiency and customer service, and, based on a recent cost-benefit analysis, the company estimates that each site is now saving about 8.5 hours a week.

RedTail Solutions

RedTail Solutions, Inc. needed an efficient way to scale its business as it provided Electronic Data Interchange and other hosted electronic trading services to a growing number of suppliers. The Massachusetts-based company, which facilitates electronic relationships for hundreds of suppliers and their trading partners, considered several technology approaches to meet the needs of its expanding customer base. With the help of Microsoft® Gold Certified Partner Greystone Solutions, RedTail is consolidating all its offerings onto Microsoft BizTalk® Server 2006 using a service-oriented architecture. This solution offers RedTail both the scalability and flexibility it needs to offer new, cutting-edge services as the global supply chain market rapidly evolves. It also cuts in half the time it takes to onboard new suppliers, and reduces error processing costs by two-thirds.

MW Brands

MW Brands is one of Europe’s leading seafood brands, and a growing force in the global seafood business. Spun out of the H.J. Heinz Company, MW Brands inherited a dated and expensive IT infrastructure that could not adequately support their supply chain network or plans for expansion. Recognizing the need for a new management and connectivity environment, MW Brands deployed a unified platform based on Microsoft Dynamics™ NAV, Microsoft® BizTalk® Server, Covast’s B2B Suite, and the GXS Trading Grid. The new system helps MW Brands reduce costs, adapt to new customer requirements in hours rather than days, reduce errors and plan inventory better than before. MW Brands' managers predict this new infrastructure, powered by Microsoft technology, will help the company grow its business, improve customer service and enter new markets.

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Xbox - Microsoft Division Connects Systems and Virtualizes Servers to Improve Productivity

The Entertainment and Devices Division (EDD) at Microsoft needed real-time insight into its supply chain to meet production deadlines. It wanted to better support business processes, but its highly distributed, cross-organizational infrastructure limited visibility. To improve efficiency, the EDD implemented a solution based on Microsoft® BizTalk® Server 2004 with Microsoft BizTalk Accelerator for RosettaNet. It upgraded to BizTalk Server 2006 R2, and then deployed BizTalk Server 2009 to take advantage of support for Hyper-V™ technology and connect applications in a virtualized server environment. Benefits include better business agility and productivity. For example, with virtualization the division can deploy a new line-of-business solution in two weeks instead of several months. Also, it can use service-oriented architecture to build new solutions from existing applications.

A-dec - Business Process Solution Helps Dental Equipment Maker to Increase Sales

A-dec, a leading manufacturer of dental equipment and furniture, wanted to automate its cabinetry-sales quoting process. For each order, employees made technical drawings so that customers could see what they were buying. This process took up to three days and impeded quality control. Also, the company’s ordering system didn’t provide employees with usable sales and business-process data. With help from EMC Consulting, a Microsoft® Gold Certified Partner, A-dec deployed a service-oriented architecture solution based on Microsoft BizTalk® Server 2006 R2, part of the Microsoft application platform. Now, sales quotes complete with three-dimensional drawings are generated automatically, usually in less than two hours; quality control is automated; and business users have tools for monitoring and managing the system. As a result, A-dec has increased sales and gained a competitive advantage.

RiteCare Pharmacy - Pharmacy Chain Cuts Order Turnaround Time in Half with Mobile RFID Workflow Solution

With 10 stores in India and plans for dozens more, RiteCare Pharmacy (India) wanted to make its warehouse operations more efficient before launching its next growth phase. As part of that process, RiteCare wanted to reduce the time required to fulfill store orders, increase order accuracy, reduce warehouse space requirements, and make it easier for workers to locate products. To address those needs, the company chose the S3Edge RTVS™ solution suite for Warehouse Visibility that includes Microsoft® BizTalk® RFID Mobile and Microsoft BizTalk Server 2006 R2. This solution optimizes the placement, retrieval, and flow of products throughout the warehouse and provides real-time visibility of all warehouse operations. As a result, RiteCare cut its order fulfillment time in half, reduced inventory by 60 percent, and increased the accuracy of fulfilling store orders to 97 percent.

Accuride - Vehicle Parts Manufacturer Streamlines Production and Delivers New Customer Value

Accuride had an IBM iSeries–based Electronic Data Interchange (EDI) solution that required frequent attention from IT personnel and was expensive to operate. The company used the Microsoft® application platform to build a new solution that not only improves integration, but also streamlines production planning and provides customers visibility into certain manufacturing processes. Developed in four months with assistance from MPS Partners, the solution has improved factory operations and delivers new customer value. Accuride is realizing technical benefits as well, including high developer productivity, minimal deployment costs, reduced ongoing costs, and a decreased IT workload. Furthermore, the solution’s scalability, reliability, flexibility, and ease of management will help Accuride take advantage of the solution in the future.

Score Group plc

Score Group plc wanted to streamline a paper-based process that employees use to track valve-inspection information. The solution needed to be portable and easy to use by both employees in warehouses and personnel in rugged, offshore environments. The company addressed its challenges by using a radio frequency identification (RFID) solution built with Microsoft® BizTalk® RFID Mobile and Windows Mobile® devices. Microsoft Gold Certified Partner IDBLUE helped to design and deploy the solution in just three months. The new automated system has reduced valve-inspection times and helped to improve employee productivity in the office—both by 5 to 15 percent. In addition, the solution promotes greater levels of data accuracy and is flexible and scalable so that Score Group can adapt it to support additional corporate locations and to provide for automated billing.

Visy

Visy Industries, a diversified packaging manufacturing company, has been providing e-commerce transactions for its customers for over 10 years. However, the company’s e-commerce platform was a combination of legacy applications that had evolved over time. Consequently, there was no overarching management environment, and e-commerce became expensive and time-consuming to support. Visy’s existing systems were insufficiently flexible to allow the company to adapt easily to customers’ e-commerce systems and standards. In 2007, Visy implemented Microsoft® BizTalk® Server 2006 R2. The middleware solution allowed Visy to standardise all e-commerce customers and supplier transactions on one platform. This improved e-commerce transaction monitoring, reduced technical support requirements, and allowed Visy to adapt quickly to all customers’ transaction systems.

Grupo Antolin

Grupo Antolin produces interior components for car manufacturers worldwide. When the company expands, it integrates new customers, logistics operators, and suppliers with its central business system. But a single integration took two weeks and only the IT department could manage information. With a system based on Microsoft® BizTalk® Server 2006 R2, interchanges are integrated in just two days, and managers can access reliable information in real time.

Powell Electronics

Powell Electronics, a distributor serving major defense and aerospace companies, wanted to automate its order processing. Orders arrived as electronic documents, but employees had to process them manually by converting them into text format, extracting production requirements, and entering this information into the company’s enterprise resource planning software. This process diverted staff from other tasks, risked errors, and reduced efficiency. By implementing a business process management solution based on Microsoft® BizTalk® Server 2006 R2, part of the Microsoft Application Platform, Powell eliminated manual order entry and gained economies of scale by scheduling production in larger lot sizes. A top salesperson who had been spending 20 hours per week processing orders can now focus on sales, and the efficiency of processing production orders has increased by 40 percent.

Gulf Coast Seal

As a leading manufacturer and distributor of high-performance sealing products for the oil and gas industry, Houston-based Gulf Coast Seal continues to expand its supply-chain integration with customers and vendors. The company used Microsoft® BizTalk® Server 2006 to automate invoicing with key customers, and a third-party adapter to send invoices through the AS2 transport protocol. Gulf Coast Seal also needed to track that invoices sent over AS2 were received, and to be notified if they were rejected. To accomplish these goals, Gulf Coast Seal upgraded to Microsoft BizTalk Server 2006 R2, which includes native support for the AS2 transport protocol. Through this upgrade, the company is able to send invoices through the AS2 protocol, confirm their receipt, and identify problems, thereby helping it avoid increased overhead costs, improve customer service, and enhance its competitive edge.

Canadian General-Tower

Automotive and industrial manufacturer Canadian General-Tower (CGT) lives or dies by its relationships with its customers, vendors and other trading partners. Until recently, CGT depended on a set of legacy systems that was unreliable and inflexible. Realizing these systems were adversely affecting relationships with customers and partners, CGT chose to build on its previous experience with Microsoft® BizTalk® Server and Microsoft Dynamics™ AX. The new EDI solution is based on these technologies and the GXS Trading Grid®, which funnels all transactions through a single connection in real time. The new infrastructure has improved efficiency by 80 percent on key tasks such as setting up a new trading partner, and has improved the timeliness and accuracy of customer information by 90 percent or more. It provides the real-time visibility CGT needs to remain competitive.

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Chunghwa Telecom - Telco Speeds Up, Easily Expands Micropayment System with New Development Architecture

ChungHwa Telecom is the largest telecommunications company in Taiwan. It is also the country’s largest mobile phone operator, in addition to providing traditional landline services. Internet services are offered under the brand name HiNet. In 2001, ChungHwa Telecom Labs, a division of ChungHwa Telecom, launched the 839 Micropayment System, designed as a Web payment and collection system for businesses and consumers. To address scalability and security of the original solution platform, ChungHwa Telecom migrated to Microsoft® BizTalk™ Server 2004 under the .NET platform. The new platform offers a secure and stable system architecture that enables the ChungHwa development team to focus on business process planning, without spending excess time on system development and maintenance.

T-Com, a division of Deutsche Telekom, is one of the largest broadband and fixed-network providers in Europe. Previously, T-Com provided value-added network services, like Web hosting, to customers, using a system that was difficult and costly to maintain and update. To enhance its position in the competitive telecommunications industry, T-Com needed to decrease the time it took to get new services to market, while keeping costs down. The company turned to Sapient, a Microsoft Gold Certified Partner, to build a centralized, automated provisioning system based on a service-oriented architecture. T-Com makes these real-world business processes possible with Microsoft BizTalk Server. The new system is able to handle 10 times more customers than the previous system and has reduced provisioning costs by 10-15 percent. T-Com also can bring new services to market 40 percent faster than before.

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UNILIN - Integrates Business Unit Processes From Around the World

When the Belgian UNILIN was taken over by the American holding Mohawk Industries in 2005, the quick integration with the other business units around the world became a necessity. There was a simultaneous desire to integrate the many heterogeneous IT systems of all business units into a new, service oriented structure (SOA), and automate all business processes. Mohawk also sought software to centrally monitor all automated processes in order to react more quickly to changes in the market. In order to realize this in practice, Mohawk Industries opted for Microsoft BizTalk Server, in combination with the .NET Framework 3.5, Windows Communication Foundation (WCF) and Windows Workflow Foundation (WF). In doing so, Mohawk could optimize its general business process management (BPM) and moreover enable its systems to communicate with those of its business partners. Together with integration expert CODit, the Belgian team of UNILIN formed the worldwide SOA/BPM competence centre and created a united Enterprise Service Bus (ESB) with Microsoft BizTalk Server 2006 R2 as the engine.

Roseburg Forest Products - Wood Products Manufacturer Streamlines IT With Integrated Electronic Data Interchange

Roseburg Forest Products manufactures and markets a range of building materials and specialty products to customers throughout North America. The company had migrated many of its business systems to a platform based on Microsoft® software, but it still used an IBM-based system for electronic data interchange (EDI) with its trading partners. This system required the support of an outside consultant. Additionally, following a corporate acquisition, the company had to quickly integrate the business processes of seven newly acquired manufacturing facilities. To streamline IT and to integrate the new facilities, Roseburg implemented Microsoft BizTalk® Server 2006 R2, part of the Microsoft Application Platform. With this new solution, Roseburg completed its acquisition successfully and on time, reduced costs, improved the reliability of its EDI transactions, and expanded its business opportunities.

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