Implementing an Online Government Service CenterEnabling a "one-stop shop" that meets citizen requirements
Now more than ever, citizens expect government services like driver's licenses, pension management, visas, and tax filing to be available online and call center supported. BizTalk offers flexible, cost-effective, custom solutions to fulfill government agency demands: Single citizen view – BizTalk’s Host Integration Services and Business Activity Monitoring (BAM) integrate data from legacy systems, providing a single view of data that enables agencies to turn shared situational awareness into action. Improve existing customer service – Integrate citizen data and make it available 24/7 in a secure manner Productivity – Automated and self-service systems using BizTalk make government agencies more productive Respond to legislative mandates – BizTalk can respond to changing legislation and regulations without compromising security and privacy
BizTalk makes governments "2.0" through: Replacement of legacy systems – Replace aging systems to enable more efficient processing Unification of green-screen systems – In some cases the cost of migrating data to new systems is too high, so these legacy systems must be integrated with new systems Adapters – for "plug-and-play" connections to other systems Workflows – for building flexible business processes SharePoint and web integration – for building online interfaces Business Rules Engine – for building customizable business rules Business Activity Monitoring – for creating a single citizen view
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 UN Agency Retools IT System Quickly and Efficiently with Web Portal Environment"Before deciding, we considered several criteria, including compatibility with SAP…. We wanted a simple and efficient solution. In the end, the Microsoft solution was clearly the most impressive and the easiest to implement." Gyula Bognar, Chief of IT Operations, UNESCO New Service Information System Helps City Council Deliver Citizen-Centric Services"The Microsoft components have helped to improve the productivity of developers by 50 percent on some projects. This is due to the ease of reusing existing Web services." Charles Emes, Lead Architect at CIBER UK |