The Executive Circle on Business Process Management

The Custodian of Business Processes
Learn how the tools and technologies that made information technology more effective in supporting the business can be leveraged for organization-wide business operations.

The Power of Process
By redesigning processes, measuring and managing them, and ultimately organizing around them, companies can achieve unprecedented and sustainable improvements in operating performance.

Executive Report: Managing Process Innovation
It's no secret that work gets done by people through business processes and that technology only supports those processes. Yet most systems have a functional focus and lack process models that explain business operations. What's missing is good business-process management.

Process Optimization That Measures Up
According to one CEO, "Process optimization has become like breathing"—a company can't survive long without doing it. But despite the practice, all of the CEOs interviewed reported that their companies still needed to get much better at this fundamental task.

Retail Decisions: Investing in Processes
Retailers can dramatically impact their operating efficiency by investing in processes and systems to leverage demand intelligence, improve pricing, and enhance supplier collaboration.