Customer Management - Microsoft Small Business Centre

Customer Management - Microsoft Small Business Centre

Customer Management
Gain business insights that help you make informed, profitable decisions.

 Get a clear picture of your customers


What are your most popular products or services? Which one has the highest profit margin? What percentage of your sales comes from existing customers and what percentage from new ones? When you have a clear picture of how your business is performing, you can make better-informed decisions on how to drive it forward and increase sales.


When you know who you need to call, why and when, you can focus your sales and marketing activities more effectively and productively. Microsoft Excel 2013 enables you to analyze, manage, and share information in more ways than ever before, helping you make better, smarter decisions. New analysis and visualization tools help you track and highlight important data trends. You can even upload your files to the web and work simultaneously with others online. Whether you’re producing financial reports or managing personal expenses, Excel 2013 gives you more efficiency and flexibility to accomplish your goals.

When you have more than five users, Microsoft Outlook 2013 with Business Contact Manager provides powerful customer and contact management to improve the effectiveness of your sales, marketing, and customer service efforts. With a new interface, new project management and marketing tools, and powerful customization, Business Contact Manager for Outlook 2013 lets you manage all of your organization’s customer information in Outlook, the application you’re already using for email and scheduling.


If your growing business needs a more sophisticated customer relationship management solution, Microsoft Dynamics CRM Online can help you improve your sales performance by providing 360-degree insight into customer data so your team can focus on the right tasks at the right time. You get the same powerful CRM software delivered as a cloud service from Microsoft, enabling instant-on anywhere access worldwide, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA). Combine Microsoft Office solutions with the powerful CRM software to improve marketing effectiveness, boost sales, and enrich customer service interactions.


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