Microsoft | Customer Relationship Management for SMBs | Sri Lanka

Microsoft | Customer Relationship Management for SMBs | Sri Lanka


 Get a clear picture of your customers


What are your most popular products or services? Which one has the highest profit margin? What percentage of your sales comes from existing customers and what percentage from new ones? When you have a clear picture of how your business is performing, you can make better-informed decisions on how to drive it forward and increase sales.

Manage your business from day one

When you know who you need to call, why and when, you can focus your sales and marketing activities more effectively and productively. Excel helps you visualize data for better understanding by recommending the charts that can best illustrate your data patterns. You can quickly preview your chart and graph options and pick the one that best presents your data. Whether you’re producing financial reports or managing personal expenses, Excel gives you more efficiency and flexibility to accomplish your goals.

When you have more than five users, Outlook 2013 with Business Contact Manager provides powerful customer and contact management to improve the effectiveness of your customer service, sales, and marketing efforts. With the Business Contact Manager for Outlook add-on, you can use Outlook 2013 to store personal information and manage your calendars, while Business Contact Manager for Outlook helps you run your businesses. Outlook 2013 with Business Contact Manager is part of the Office Suite.

Shorten sales cycles and increase revenue

If your growing business needs a more sophisticated customer relationship management solution, Microsoft Dynamics CRM Online can help you improve your sales performance by providing a 360-degree insight into customer data so your team can focus on the right tasks at the right time. You get the same powerful CRM software delivered as a cloud service from Microsoft, enabling instant-on anywhere access worldwide, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA). Combine Microsoft Office solutions with the powerful CRM software to improve marketing effectiveness, boost sales, and enrich customer service interactions.


 Related Products

  • Microsoft Outlook 2010

    Email accounts, contacts, calendars—your life in one place.

  • Microsoft Excel

    Analyze, manage, and share information in more ways than ever before so you can make smarter decisions faster.

  • Dynamics CRM

    Streamline your CRM implementation and reduce your IT burden with a CRM solution that is hosted, updated, and maintained by Microsoft.

  • Office

    From good to great in under 5 minutes—all you need to communicate, create, and share documents from virtually anywhere.