Remote command and control
No matter how far your users are from the office, Windows Intune provides centralised management of Microsoft updates and service packs. You can set and implement security policies regarding firewalls and malware protection settings for all PCs across the network with just a few clicks. In addition, powerful reporting tools let you see the status of updates, software and licensing on each machine in the organisation.
Your business can also benefit from precise control over updates. If your business relies on non-Microsoft applications and you’re worried about compatibility issues with new updates, Windows Intune lets you control how you roll out your updates.
Asyraf says: “We always use Windows Intune to test out new patches and service packs on a group of test machines to begin with. After running them for a few days, we can be pretty sure that there aren’t going to be any compatibility problems. That’s when we roll out the updates, company-wide.”
The Remote Assistance feature can be a boon for users who need technical support but are nowhere near the IT staff – let alone the head office. Windows Intune lets them send assistance requests, which are routed to the designated support staff. Remote Assistance allows desktop sharing, file transfers and chat requests to help the user get the assistance they need as quickly as possible. In addition, the session can be recorded for training and review purposes.
Last year’s Windows Intune Beta test gave many users a sneak preview of the software’s features. Ever since the Beta test ended, Asyraf has been a happy convert.
He says: “Windows Intune helped us to transition from a traditional IT management model, where support staff and machine had to be in the same location, to a lightweight remote management model. We’ve saved costs and tightened up our updates and security significantly. Best of all, no more headaches for me.”