Drive Innovations
Businesses win when they turn new concepts and ideas into innovative offerings that prove indispensable to customers. Use the case studies, expert analysis articles, people-ready solutions, and other information presented in this section to find out how your company can drive product and service innovations.
With the right technology and a "customer-centric" focus, companies can gain a competitive edge.
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A tax services company helps low-income clients by automating the application process for government benefits.
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TV and computer games have helped prepare a new generation for the workplace. Companies must figure out how to engage this new crop of workers and turn their skills into assets.
Business analytics can help predict the market, find customers, and set the right price.
Combining VoIP telephony, e-mail, mobile communications, and Web conferencing on a single platform helps make each client interaction more timely and productive.
This new class of business intelligence tools uses rich analytics to help people understand their customers, optimize marketing campaigns, and make better decisions about where and how to deploy resources.
For growing numbers of service firms, online "brochureware" is giving way to human interest blogs, customer-focused forums, RSS feeds, and virtual communities—all designed to attract and retain clients.
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Online hub links one million educators, students, and parents to increase learning and productivity.
The Bellevue, Washington, school district puts its entire curriculum online to help teachers meet standards and let parents see what their kids are learning.
A school district tackles a dramatic rise in student tardiness by empowering teachers, administrators, and security personnel with mobile devices to track, find, and process late students.
"These capabilities will entice and win more customers, driving our top-line revenue."
A major airline bankruptcy left Zurich Airport with little coordination of critical activities, but airport managers saw this as an opportunity to rethink their operations.
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The following people-ready business solutions give your workforce the technology to drive product and service innovations. Build your business capabilities
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