Combining VoIP telephony, e-mail, mobile communications, and Web conferencing on a single platform helps make each client interaction more timely and productive.

This new class of business intelligence tools uses rich analytics to help people understand their customers, optimize marketing campaigns, and make better decisions about where and how to deploy resources.

For growing numbers of service firms, online "brochureware" is giving way to human interest blogs, customer-focused forums, RSS feeds, and virtual communities-all designed to attract and retain clients.

Advances in information technology have created a global marketplace of unceasing, real-time activity. Change leapfrogs change, and woe to those who can't keep pace.

Companies that invest the most in technology show faster revenue growth, more revenue per employee, and more effectiveness among managers, a study shows.

People will be at their best only when working in an environment that is conducive to their success. A high-performance workplace increases people’s influence on the business.

An analyst determines that information workers often rely on a disjointed set of office productivity, content collaboration, and portal tools.

A consortium comes together to learn how radio frequency identification could streamline the tracking of a shipment of high-speed printers.

Technology solutions can empower people to interact and engage easily and intuitively in business processes ranging from e-mail and instant messaging to project management and procedural controls.