The people throughout your business can drive it to greater success, but only if they have the tools and information they need. Software that's ineffective, obsolete, or difficult to connect to the other tools you use can become obstacles that stand between you and success. In this study, Forrester notes that today's information worker relies on a disjointed set of office productivity, content collaboration, and portal tools. Forrester defines the "information workplace" of the future as being more simple, yet richer than today's tools by incorporating contextual, role-based information from business systems, applications and processes.
