In today’s global and competitive economy, business results rely upon an organization’s people and their ability to rapidly and continuously design, develop, and adapt their business processes in an agile fashion.

• All businesses want to improve business processes in key areas such as customer service, delivery speed, and staff productivity. In this era of "People-Ready Processes," employees can be empowered with technology solutions, such as the Microsoft Office system, to interact and engage in business processes easily and intuitively.
• Business processes can range from an individual using e-mail and instant messaging to a fixed process requiring project management and procedural controls. It is critical that the technology available within a company can support a full range of process disciplines for its users.
• Microsoft can deliver solutions for an integrated Business Process Management System (BPMS) architecture that supports the full range of business process types. Each of these integrated BPMS capabilities is built on top of a common robust and scalable platform. At the foundation is Microsoft Windows Server, which provides the most productive infrastructure platform for powering connected applications, networks, and Web services.

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