What can you do to make your business excel? Empower your people to drive the business forward by giving them the right tools, information, and opportunities. When a business gives its people what they need to succeed, we call it "people-ready."

Every business is different, but many of the demands that businesses face remain the same:

• Creating loyal and profitable customer relationships.
• Inventing and enhancing products or services.
• Managing a business in the most efficient way possible.
• Building high-value connections with partners and suppliers.

But businesses don't meet these challenges—people do. Within a people-ready business:

• People are enabled by the systems, tools, and culture to make better decisions.
• Information empowers people to delight customers, create new products, and work with partners and suppliers.
• Barriers are eliminated so that people can more easily work with each other, their partners, and their customers.
• Technology adapts to change, so that people don't have to.
• The right priorities, organization, motivation, and leadership are in place to drive success.

Businesses built on these principles tend to succeed because people throughout the business are empowered to contribute to that success. Companies that have learned this lesson include:

• Hyundai Motors, which found a wealth of information in its warranty claims and used it to earn a top rating from J.D. Power and Associates.
• Zurich International Airport, which combined its information sources into a powerful tool that keeps planes and people moving.
• Microsoft, which developed a unified CRM tool that gives its sales force a 360-degree view into every customer through the most familiar of software interfaces.

What does the rise of the information worker mean for your business? Why do human resource professionals rank retaining and developing their people as the most critical issue they face? Why do businesses with decentralized decision-making processes tend to have higher stock-market valuations than their industry peers? Download the white paper to find out.

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