Services overview: Support, training, and consulting

Updated: June 15, 2005

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An integral part of your Microsoft Business Solution includes professional support, staff training, and consulting services that increase the initial and long-term value of your solution. Microsoft and your local channel partner work together to deliver remarkable service with commitment, caring, and collaboration to help your people fulfill their potential and in turn helping your business reach its potential.

Because our business solutions are available only through experienced Microsoft channel partners, you’ll get assistance from a local professional who gets to know you and your business and can deliver the software and services that best fit your goals and budget. Microsoft complements the services of your local channel partner with corporate support to give you access to the best of both worlds: A highly-trained channel partner in your area who understands your unique business needs, and the innovative, award-winning services of Microsoft.

The following services are available to help the people in your organization make the most of your technology investment:

Services

•	Consulting services for Microsoft Business Solutions Our reselling channel has a proven track record of implementing solutions that deliver maximum benefits to your staff, your customers, and your business. Additionally, your channel partner has the ability to bring in extra resources from Microsoft Business Solutions and take advantage of a large resource of implementation expertise.
•	Support for Microsoft Business Solutions The highly personalized services of your local Microsoft Certified Partner complement the variety of packaged services that you receive from Microsoft Business Solutions. People at all levels of your organization can take advantage of the service plan benefits, which range from software upgrades and enhancements, to community and self-support, to a foundation level of support and training and personalized account management services.
•	Training for Microsoft Business Solutions Training for employees is essential to help them gain the skills necessary to use your Microsoft solution to its fullest potential. They can continue to build efficiency throughout the life of your solution with training opportunities from Microsoft and your local channel partner.
•	Additional consulting and support options from Microsoft For other Microsoft software and technologies, Microsoft Services provides a comprehensive range of consulting and support services that will assist your business decision makers and IT staff through every stage of the IT life cycle.

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