Leamington District Memorial Hospital is a community hospital dedicated to providing high quality patient care and service. As an Ontario-based hospital, the facility is required to report key performance and accountability indicators to the Local Health Integration Networks (LHIN), which has a mandate from the province for integrating and funding health care services and which oversees nearly two-thirds of the $37.9 billion health care budget in Ontario. In order to better measure its services using key performance indicators, service level volumes and annual funding, the hospital decided to implement a Microsoft business intelligence (BI) solution including SQL Server™ 2005, Office SharePoint® Server 2007 and Office PerformancePoint™ Server 2007. The hospital now benefits from better business insight, greater flexibility and better analytic capabilities.

DynaLIFEDx is a Canadian healthcare company that provides laboratory, consulting, and management services. Previously, employees relied on phone calls and e-mail for most communications and lacked conferencing tools. An ongoing transition to an IP Private Branch Exchange (PBX) system was expensive and slow. With help from Long View Systems, a Microsoft® Gold Certified Partner, DynaLIFEDx deployed Microsoft Office Communications Server 2007 R2 and Microsoft Exchange Server 2007. Now, employees can access software-powered voice over IP and unified e-mail, voice-mail, presence, instant messaging, and conferencing tools. Employees communicate more efficiently, and in the future the company can increase its training offerings while spending less money and time on travel. DynaLIFEDx also has the option to eliminate the PBXs at its branch offices, which could save up to U.S.$55,000 annually.

Montreal-based Paladin Labs Inc. is one of Canada’s leading specialty pharmaceutical companies. A critical part of the company’s success and growth is its ability to consistently bring new and innovative products to the market. As the company looked at its growth strategy, management realized it needed a more flexible Customer Relationship Management (CRM) system that would grow and change with the business. Working under tight migration deadlines, Paladin teamed up with Microsoft® technology partner SCI Inc. to implement Microsoft Dynamics™ CRM. Today, the flexible customer relationship management solution is helping Paladin Labs realize significant cost savings. As well, sales staff can pull real-time data from the CRM system to make more informed decisions, while managers can get a more comprehensive, up-to-date view of the business.

Vancouver Coastal Health (VCH) serves one million patients in coastal communities of British Columbia, Canada. Each of the organization’s hospitals has its own IT department and multiple ways of delivering applications to its multi-user desktops. VCH deployed Microsoft® Application Virtualization (App-V) and, as a result, accelerated application deployment, improved application access, and simplified recovery. It will continue deploying virtual applications and adopt virtualization as its deployment strategy.

The Ontario Association of Community Care Access Centres (OACCAC) is a member services organization that serves the needs of 14 Community Care Access Centres (CCAC) across Ontario. Responsible for providing 8,000 users in 250 offices with IT and networking services, the organization wanted to reduce costs and improve the communications capabilities provided to users. OACCAC employees were already using the instant messaging, presence, and Web conferencing capabilities of Microsoft® Office Communications Server 2007 to reduce travel and improve customer service. OACCAC is now deploying Microsoft Office Communications Server 2007 R2 to take advantage of the improved audio conferencing and voice capabilities. By hosting audio conferencing bridges on its servers, the organization will expand the use of conferencing and save as much as CAN$75,000 (U.S.$59,325) annually.

In Ontario, the Workplace Safety and Insurance Board (WSIB) provides workers compensation for employees and helps companies improve workplace safety. WSIB chose Windows Server® 2008 Hyper-V™ to automate server provisioning. The IT operational staff cut time required to provision servers to test and deploy software that supports WSIB activities. Now developers can quickly update software and improve claims services and worker safety programs.

Miwayawin Health Services needed to provide better file sharing and remote connectivity for employees and to strengthen data protection. By deploying Windows® Small Business Server 2008 Standard, Miwayawin has improved healthcare delivery by simplifying remote access to patient information and backing up critical files. Medical staff can now more easily share files, set up meetings, and locate data, and network security is much tighter.

The Credit Valley Hospital is a community hospital in one of Canada’s fastest growing communities. In order to promote greater visibility and accountability in its processes, Credit Valley needed a more cost-effective method to track and monitor medical resource, patient and financial information. Working with Microsoft Gold Certified Partner Systemgroup Inc., the hospital deployed Microsoft® Office PerformancePoint™ Server 2007 as part of its business intelligence (BI) platform. The solution enables staff to define and use scorecards and key performance indicators (KPIs) to drive accountability throughout the facility. Today, The Credit Valley Hospital has transformed into a dynamic, metrics-based organization as staff now have better insight into organizational data and can more efficiently track patient flow across the organization.

MediSolution, a leading healthcare and service sector software provider, wanted to re-architect its Virtuo Revenue Cycle Management/Patient Billing system and move the user interface from legacy Oracle Forms technology to the Microsoft® .NET Framework, while permitting customers to continue to use the Oracle databases they’d been using for years. The company’s solution: Update its software using Microsoft Visual Studio® 2005 and DevForce™ from Microsoft Gold Certified Partner IdeaBlade. These development tools cut MediSolution’s time to market by 35 percent, automating the creation of much of the application infrastructure, so MediSolution developers could focus on adding value through business logic. The resulting system has more consistent code, making it easier for developers to maintain and for customers to use.

The Ontario Association of Community Care Access Centres (OACCAC) is a member services organization that serves the needs of 14 Community Care Access Centres (CCAC) across Ontario. Responsible for providing 8,000 users in 250 offices with IT and networking services, the organization wanted to improve mobile staff collaboration and find an efficient way to streamline voicemail, wireless and email messaging capabilities and incorporate VoIP features into their communications system. With assistance from Microsoft® Gold Certified Partner MTS Allstream, OACCAC upgraded to a new unified communication solution based on Microsoft Office Communications Server 2007, Microsoft Office Communicator 2007 and Exchange Server 2007 with Unified Messaging. The new system extends the organization’s communication capabilities, which enables staff to more consistently deliver quality customer service.