As part of a global government strategy to improve online services offered to the public, as well as an internal goal to increase customer satisfaction and improve productivity, the Ministry of Revenue Quebec (MRQ) decided to build a new electronic service delivery platform. After evaluating solutions from vendors such as IBM and Oracle, MRQ chose the Microsoft® .NET Framework, a component of the Microsoft Windows® operating system, and the Microsoft Visual Studio® .NET 2002 development system because of the power, flexibility, and open architecture the technology offers. By using .NET technologies, the MRQ was one of the first fiscal administrations in North America to offer a complete set of online services for businesses and was able to increase the number and functionality of its online services, as well as help improve customer satisfaction and productivity. |