Based in Calgary, Canada, TransAlta is an international power generator and wholesale marketer of electricity. The company had relied on an outsourcer for its help desk and service management solution, which supported 48 facilities across Canada, the United States, and Australia. The outsourced solution was limiting the IT department’s view into data center operations and slowed resolution of server and network issues. For better insight into its distributed infrastructure, TransAlta deployed an end-to-end service management solution based on Microsoft® System Center Operations Manager 2007 and EMC Smarts. Now, the IT department resolves issues faster, is implementing service-level management, and is laying a solid foundation for deploying new business applications. These enhanced management capabilities enable TransAlta to deliver power more efficiently, with less environmental impact. |