Based on Vancouver Island, British Columbia, Oughtred Coffee and Tea is a coffee roaster, distributor, and equipment service provider. Relying on a basic accounting package to manage operations, the company handled many processes outside the system, resulting in islands of data, data reentry, and a lack of business insight. To streamline operations and achieve the insight needed to strategically plan production and optimize its merchandising on retailers’ shelves, the company implemented Microsoft Dynamics NAV® 2009 and engaged Microsoft® Gold Certified Partner The RSC Group to drive the implementation by using the Microsoft Dynamics Sure Step methodology. After going live with core functionality in only four months, Oughtred Coffee and Tea has established the central data store needed for advanced decision making and expects to save 2,000 hours a year by reducing data reentry.

With a growing business around Microsoft Dynamics® CRM, Microsoft® Gold Certified Partner Assistus needed a way to streamline deployments and set clear expectations with customers to ensure optimal solution alignment, drive adoption, and eliminate unplanned costs. To achieve this, the company turned to Microsoft Dynamics Sure Step, which provides a range of tools and templates that cover Microsoft Dynamics solutions from presales to implementation and ongoing support. Now, with Sure Step, the company is consistently ahead on project-delivery timelines, avoids budget overruns, and effectively manages change requests. And because Assistus can store its project information, including custom code, in Sure Step as templates, the company benefits from economies of scale through repeatability, enabling it to improve margins or cut costs on competitive bids to win more business.

Microsoft Dynamics® partners stake their business on deploying and supporting high-value software, and providing excellent service to customers. When all of the consultants in a partner company are busy doing just that, managers need to find ways to grow the business without compromising service quality or expensive hiring. The Start Team, a Microsoft® Gold Certified Partner, provides highly trained, professional consultants to augment partners’ delivery capabilities from presales through implementation and on to support. One of several similar providers, The Start Team is noncompetitive and sends consultants wherever the customers and projects are. With help from The Start Team, Microsoft Dynamics partners such as Ideaca and InterDyn AKA have created new business practices, won and retained additional accounts, strengthened customer responsiveness, and expanded their margins.

IMT Partnership manufactures truck and trailer axles and constantly needs to improve its operational agility and efficiency to protect its business against lower-priced competitors. Business technology helps IMT provide customers with high-quality products in a short timeframe, but the company’s previous Baan IV manufacturing software was increasingly difficult to maintain. With help from Microsoft® Gold Certified Partner Fullscope, IMT switched to Microsoft Dynamics® AX, which provides the company with a flexible, easy-to-manage infrastructure; greater operational visibility; an intuitive interface that has increased user adoption; and a foundation for continued growth. With Microsoft Dynamics AX, IMT delivers quality products on time, evaluates operational efficiency more effectively, and can move ahead with supply-chain enhancements, such as inventory barcoding.