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Microsoft Store   Based on 8 reviews
Microsoft Launches Innovative Retail Business, Delivers Customer Service Excellence
4-page Case Study posted: 04/08/2011 Views: 3630

When the Microsoft Store decided to open retail locations to create closer connections with customers and let them experience new technology in an immersive experience, the deadline for the first opening was only a few months away. The retail group had to build a management infrastructure for an innovative, connected retail business. After reviewing many possible solutions, the Microsoft Store deployed Microsoft Dynamics AX for Retail and integrated it with the corporate SAP financial system, Microsoft Dynamics CRM, and specialized applications. The retail group completed the implementation on time, providing advanced management capabilities and extensive resources for reporting and performance management. Now, the Microsoft Store can easily scale to support the growth of its retail operation and deliver a compelling customer experience with consistent service excellence.

  • Publication Date:
  • 04/08/2011
  • Industries:
  • Specialty Retail
  • Business Need:
  • Business Intelligence and Reporting
  • Business Productivity
  • Financial Management
  • Country/Region:
  • Canada
  • United States
  • Software and Services:
  • Microsoft Dynamics CRM
  • Microsoft Dynamics AX for Retail
  • Microsoft Dynamics AX 2009
  • IT Issue:
  • Enterprise Resource Planning (ERP)
  • Personal Productivity
  • Supply Chain Planning and Execution
  • CRM
  • Integration with SAP
Allan Candy Company   Based on 6 reviews
Candy Maker Sharpens Competitive Edge, Drives Productivity and Insight with ERP Upgrade
2 page Case Study posted: 04/19/2010 Views: 580

A leading Canadian confectioner, the Allan Candy Company has 400 employees and annual sales of C$100 million. The company believes strongly in leveraging technology to gain every advantage possible, from driving ongoing improvements to productivity to providing business intelligence directly to its customers, helping them to make more informed buying decisions and enabling Allan Candy to stand out from larger competitors. In support of this effort, the Allan Candy Company engaged Microsoft Gold Certified Partner TGO Consulting to upgrade its existing enterprise resource planning solution to Microsoft Dynamics GP 2010. Since going live with the solution, the company has streamlined processes, particularly around material requirements planning, and continues to build on the business intelligence capabilities, which it holds critical to its success.

  • Publication Date:
  • 04/19/2010
  • Partner(s):
  • TGO Consulting, Inc.
  • Industries:
  • Consumer Goods
  • Business Need:
  • Business Productivity
  • Financial Management
  • Country/Region:
  • Canada
  • Software and Services:
  • Microsoft Dynamics GP 2010
  • IT Issue:
  • Enterprise Resource Planning (ERP)
  • Supply Chain Planning and Execution
  • Supply Chain Visibility and Collaboration
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