Municipal governments are on the front lines of public service, fielding constituents' questions and concerns on a daily basis. Microsoft understands that the needs of municipal organizations can differ from those of provincial and federal agencies. We are committed to helping meet those needs through technology and solutions that help local communities across Canada better serve their constituents.

Microsoft-Based Solutions for Municipal Governments

Microsoft is deeply committed to enabling people who work with municipal and regional governments effectively meet the growing needs of constituents as one coherent enterprise. Through the Connected Government Framework, Microsoft is able to help deliver the following solutions and focuses:

• Enterprise Content Management
  • Electronic Documents and Records Management
  • Electronic Forms
  • Web Content Management
  
  
• Mobile Workers and Applications
  Municipal staff must be able to access information in a secure fashion from a variety of mobile devices, all without incurring significant additional costs.



• Emergency Preparedness Management



• Accountability & Reporting: Business intelligence
  Municipal departments of all sizes are challenged to make sense of their data. Business intelligence solutions from Microsoft and technology partners can help.



• Enterprise Project Management
  Microsoft-based EPM solutions are empowering local governments, teams and individuals to realize their potential in a world of increasing demands.



• Financial Management
  Software from Microsoft and technology partner solutions can help find and integrate data municipal departments need.
  
  
• Community and Employee Portals
  These tools help a municipality to work together more effectively, respond to issues more quickly, and deliver higher quality service.



• 3-1-1 Contact Centre and Citizen Centric Service Delivery
  In addition to quickly providing answers to citizens over the phone, the telephony service interacts with an online web portal service, and also submits data back to the Mayor's scorecard allowing for an ongoing snapshot of the city's vital signs



• Unified Communications & Collaboration
  The Unified Communications and Collaboration (UC & C) platform from Microsoft provides an integrated, modular set of solutions making the new workplace more effective.