Find and take part in events that will help you improve your knowledge of technologies and tools for midsize companies. Attend an online event or webcast, register for an in-person event in a location near you, or watch a recently-recorded event or webcast about a topic that interests you. Upcoming Events and WebcastsHighlightsCanadian Industry Webcast Series Join a vertically focused webcast from our Microsoft Partners. Learn how Microsoft Dynamics ERP and CRM Solutions can help drive your business needs. Register and attend the Partner webcast series below. Using MS Dynamics and RFID technology for managing operations for metals manufacturing company Ryerson | Most metals manufacturers, like Ryerson, operate in a just-in-time (JIT) inventory managed environment that uses barcode or other similar item designation technology throughout their operations. Typically, their operations involve the distribution and processing of a variety of metals through a network of distribution facilities and manufacturing plants over a large geographic area. Please join Amninder Singh, Director of Product Development at Ship2Save for this enlightening interactive Webcast: “Using MS Dynamics and RFID technology for managing operations for metals manufacturing company Ryerson”. The Ryerson case study will be instrumental in demonstrating how Microsoft Dynamics ERP software and Ship2Save’s Operation Management System, using RFID technology, can streamline operations and deliver superior customer service. In addition, senior executives in the mining or metals manufacturing industries will learn how to overcome challenges that are specific to their industry, such as: | • | Shipping the right quality of material to the right customer: Visually, many metal products are identical to the naked eye, but physically they are different in terms of hardness and density. Mistakes are unacceptable to customers, which in turn are quite costly for the company to correct. Ship2Save’s RFID system ensures that your customer gets exactly what they ordered on time. | | • | RFID technology is difficult to manage when it comes into contact with metal and steel or anything with a reflective property. Ship2Save has the solution. | | • | Legacy systems can be problematic when trying to enable new technologies. Discover the many benefits of a Microsoft Dynamics ERP implementation, including its versatility as an enabler of easy-to-use business management tools. |
Event ID: 1032369358 Register Online | ERP, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, Other. | Business and Technology Decision Makers in the Mining and Metals Manufacturing Industries | 55 Minutes | March 13, 2008 – 2:30 PM Eastern | English | The Fullscope presentation is designed for assembly and fabricated metals companies who are looking to implement or upgrade to an enterprise resource planning system (ERP). | The Fullscope presentation is designed for assembly and fabricated metals companies who are looking to implement or upgrade to an enterprise resource planning system (ERP). For assembly companies, we’ll be profiling Quebec-based Eureka Lighting, a growing North American leader in decorative and architectural lighting products. Eureka’s method of manually tracking inventory could no longer keep pace with the growth of the business. This resulted in Eureka frequently overstocking parts, some of which were obsolete. As well, orders took longer to fulfill, customer delivery times became less predictable and business reporting was nonexistent. After considering a range of options, Eureka selected and implemented a new company-wide solution based on Microsoft Dynamics AX and a Total Quality Management module from Fullscope. Since implementing the solution Eureka has: | • | Streamlined operations | | • | Reduced operating costs | | • | Improved turnaround times |
For fabricated metals companies, we’ll be profiling Ontario-based IMT Corporation, a major manufacturer and supplier to the truck-trailer, OEM and Defence industries. IMT's challenges revolved around their old Baan system, which no longer met their needs and was costing a lot to maintain. There were too many manual steps and processes with the Baan system so they decided to look for a new system that did not require so much support. After considering a range of upgrade options, IMT selected and implemented a solution based on Microsoft Dynamics AX. Since implementing the solution IMT has improved: | • | Production visibility | | • | Inventory accuracy | | • | On-time customer delivery |
Presenter: Carl Boutin, Regional Manager, Fullscope Founded in 1999, Fullscope specializes in helping mid-market to large enterprise manufacturers balance customer service and operational performance objectives. With more than 250 manufacturing customers, Fullscope has deep domain expertise in process industries including food and beverage, life science and pharmaceutical, specialty chemicals, primary metals, pulp and paper; as well as the discrete industries of heavy equipment, fabricated metals, print and packaging and high tech/semi-conductor. From process to mixed mode to hybrid manufacturing operations, Fullscope offers a broad range of solutions and a wealth of industry specific knowledge. Fullscope is a Microsoft Gold Certified Partner and the 2007 Microsoft Partner of the Year for Microsoft Dynamics AX. Event ID:1032369655 Register Online | ERP, Microsoft Dynamics AX, Microsoft Dynamics C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL | Business and Technology Decision Makers in the Manufacturing Industry | 60 Minutes | May 29, 2008 1:00 PM Eastern | English | This presentation will demonstrate how a complete EDI document exchange and integration system is achieved with the ePortal Software-as-a-Service (SaaS) platform from eBridge Software | Manufacturing companies process hundreds of sales orders, advanced shipping notices, invoices and other documents on a monthly basis. Manually entering data into time-sensitive and data-intensive documents requires a significant amount of time and resources. In addition, human error can cause poor supplier/customer relations and result in costly fixes. This presentation will demonstrate how a complete EDI document exchange and integration system is achieved with the ePortal Software-as-a-Service (SaaS) platform from eBridge Software. Through the power of BizTalk Server, the ePortal handles all data routing, communication, translator and mapping services. Document transactions can be viewed from any station with access to the internet. And its integration solution to the Microsoft Dynamics ERP suite provides increased value by eliminating timely and costly manual data entry. Attendees will learn: | • | How the ePortal is used in everyday business processes | | • | How the ePortal utilizes BizTalk Server | | • | About the benefits of an eBRIDGE integration solution, which include: Automatic and bi-directional data exchange Elimination of the data entry process Prevention of data input errors Reduction in costly charge backs Faster order-payment cycle Improved supplier/customer relationships Significant savings in time and money |
Presenter: Mark Gladwish, Product Manager, eBridge Software Event ID: 1032369657 Register Online | ERP, Microsoft Dynamics AX, Microsoft Dynamics C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL | Business and Technology Decision Makers in the Manufacturing Industry | 55 Minutes | April 23, 2008 1:00 PM Eastern | English | Why retail needs CRM? | In the retail industry, high levels of customer loyalty, repeat sales, and word of mouth are critical to business success. To achieve superior results in these key areas, the retailer must continually stimulate its customers with targeted offers, promotions, and communications. Marketing campaigns must be managed according to well-defined and proven processes and must be linked to information from the company’s retail management and business intelligence systems to ensure effective customer targeting and personalization. Also, to measure true marketing campaign ROI, retailers require reporting and analysis tools that relate campaign specifics with in-store sales data. In short, retailers need Customer Relationship Management (CRM) software. Raymark’s new Xtended CRM product is a retail-specific extension for Microsoft Dynamics™ CRM. It allows the retailer to use all the rich features of CRM effectively by linking them to the retail management system, business intelligence (BI), and other relevant applications. In this presentation, you will learn how to: | • | CRM-power your retail: Adopt the CRM way of life to achieve high levels of customer loyalty, repeat sales, and word of mouth. | | • | Monitor and react to events at the point of sale: By creating automated campaigns and communications when specific transactions occur at the store. | | • | Measure retail-specific marketing ROI: Report by store, by SKU set, and more | | • | Create a unique competitive advantage: By continually stimulating the customer’s mind through personalization | | • | Improve stock movement: By generating business intelligence enabled discounts and promotions targeted to the most responsive customer set. |
Raymark is a leading global provider of integrated retail software solutions. Raymark's powerful suite of flexible and interconnected applications helps retailers efficiently manage every facet of the retail process. Raymark is a Microsoft Gold Certified Partner. Presenters Marc Chriqui, CRM Product Manager, Raymark Xpert Business Systems Inc. Steven Quon, Director of Sales, Raymark Xpert Business Systems Inc. Event ID: 1032370714 Register Online | ERP, Microsoft Dynamics AX, Microsoft Dynamics C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL | Business and Technology Decision Makers in the Retail Industry | 60 Minutes | April 10, 2008 2:30 PM | English | Together at Last – Integrated CRM and Project Workforce Management | For today’s service organization, billable resources are its biggest asset, but at the same time could be its biggest liability. Strong sales forecasting, funnel management and clear visibility into a sales pipeline play an integral part in planning and managing workforce capacity, optimizing your workforce utilization and maximizing the use of your skills and expertise. All of which are paramount for streamlining project/service delivery to meet or exceed your customer’s expectations and build long term customer relations and revenue growth. Join us as we explore: | • | "First-Generation" CRM problems and the benefits of implementing the Microsoft Dynamics™ CRM suite to leverage the power and productivity of your existing Microsoft® platform | | • | How Microsoft Dynamics CRM and Tenrox Project Workforce Management connect all functional groups to provide real-time collaboration for optimal client, project and resource management | | • | How your sales, project/service delivery, and executive teams can make faster, more proactive decisions that will improve customer satisfaction | | • | A customer success story – a real-life story about results achieved using Microsoft Dynamics CRM and Tenrox as an integration solution | | • | And much more… |
Presenter: Randy Urquhart, Director of Product Marketing & Alliances. Tenrox Tenrox Project Workforce Management is a modular solution that empowers your project workforce locally, and provides visibility globally. We make it possible to manage your project workforce in real-time, eliminating the spreadsheets and custom-built applications enterprises use to fill the gaps caused by disconnected systems. Our flexible, adaptable graphical workflow engine lets users drag and drop icons to design and change workflows for any process. Integration with leading accounting, payroll, financial, CRM, and project management systems is built-in. Tenrox is a Microsoft Gold Certified Partner. Event ID: 1032370720 Register Online | ERP, Microsoft Dynamics AX, Microsoft Dynamics C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL | Business and Technology Decision Makers in the Manufacturing Industry | 60 Minutes | May 1, 2008 1:00 PM Eastern Time | English | Compliance = Gaining a Competitive Advantage We will show you how Sequence, our customizable Business Process Management (BPM) application, will enable you to build your own specific processes and rules, integrated with MS Dynamics GP. Sequence can also work with your legacy systems, allowing you to connect all of the disparate pieces of your business together. The goal is to have an integrated environment so that you only enter data into one place and have firm processes to ensure that all of your systems get updated, with the proper controls in place. | Regulatory compliance is an issue few companies can ignore today, especially in the financial services industry. The answer for most companies has been to address specific requirements with ad-hoc solutions. But partial solutions yield partial results. Join us at our executive webcast to see one comprehensive approach to compliance – using Microsoft technologies. We will show you how Sequence, our customizable Business Process Management (BPM) application, will enable you to build your own specific processes and rules, integrated with MS Dynamics GP. Sequence can also work with your legacy systems, allowing you to connect all of the disparate pieces of your business together. The goal is to have an integrated environment so that you only enter data into one place and have firm processes to ensure that all of your systems get updated, with the proper controls in place. One of the most challenging issues of any compliance initiative is how to enforce your requirements. How do you ensure that data is entered and updated everywhere it needs to be? How do you get people to review and hand off files according to set policies? How do you ensure documents are tagged correctly so auditors can find them? By attending this session we’ll demonstrate how to make it easier to implement and enforce compliance policies by; | • | Embedding compliance workflow and rules into familiar business tools | | • | Controlling access to sensitive data | | • | Centralizing data for easier retrieval | | • | Optimizing business process performance |
For over 20 years, TGO Consulting has been helping companies like yours to streamline and improve business processes through the use of Microsoft technologies. We can help you implement systems that will enforce compliance, policies and procedures. Our solution will ensure that nothing slips through the cracks. We look forward to having you join us on April 22nd, 2008. Presenter: Alan Whitehouse, Solutions Consultant Event ID: 1032370716 Register Online | ERP, Microsoft Dynamics AX, Microsoft Dynamics C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL | Business and Technology Decision Makers in the Manufacturing Industry | 60 Minutes | April 22, 2008 2:30 PM Eastern Time | English | Client Management for Financial Services In an environment where regulatory pressures are in the spotlight and clients are global and diverse, financial management firms need to take a more strategic and proactive approach to their client relationships and business processes to grow assets under management while complying with regulations. | "With less than two hours of training, staff learned to easily access important information from the centralized Microsoft® CRM-based solution by Salentica Systems Inc. The first major benefit came unexpectedly during an audit by the Securities Commission."
VP Administration, Guardian Capital Advisors Join us as we explore: | • | Trends & issues in the financial services market | | • | Approaches to solving issues | | • | The ability for the entire firm to track their clients | | • | House holding | | • | Spheres of influences | | • | Track holdings, and store key documents | | • | Enhanced communications, reporting and work flow across the company allowing for improved client interactions | | • | A single source for all client information to be stored and managed |
Presenter: Tim Davey, Vice President Salentica Systems Focused on delivering solutions for financial service firms for over 20 years, Salentica specializes in CRM solutions to the Capital Markets and Insurance industries, delivered on-premise or on a Software as a Service (SaaS) basis. Salentica is a Microsoft Gold Certified Partner. Event ID: 1032370712 Register Online | ERP, Microsoft Dynamics AX, Microsoft Dynamics C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL | Business and Technology Decision Makers in the Manufacturing Industry | 60 Minutes | April 4, 2008 1:00 PM Eastern Time (US & Canada) | English | Looking for a financial management software your people can use? In an environment where regulatory pressures are in the spotlight and clients are global and diverse, financial management firms need to take a more strategic and proactive approach to their client relationships and business processes to grow assets under management while complying with regulations. | Microsoft Dynamics GP is a comprehensive business-management solution built on the highly scalable and affordable platform of Microsoft technologies. It offers a cost-effective solution for managing and integrating finances, e-commerce, supply chain and manufacturing. Microsoft Dynamics GP works with and like other Microsoft products that are well known throughout businesses worldwide. That means people across your organization can use skills and products that they already know. Bottom line – Microsoft Dynamics Solutions can help your people make better buying decisions, streamline processes and run a more efficient operation. By improving your operational and financial planning, you can achieve the agility and flexibility you need to succeed against your competition. Come see Microsoft Dynamics GP and it's tight integration with other Microsoft products and how it can become the business solution for you. BDO is a leading solution provider of Microsoft Dynamics GP & Microsoft Dynamics CRM. Our clients expect only the highest level of expertise and quality of service from us. BDO Solutions has the expertise to implement and tailor Microsoft Dynamics solutions that can help you make your vision a reality. Presenter: Sonia Edmonds, Senior Manager, BDO Solutions Event ID: 1032370718 Register Online | ERP, Microsoft Dynamics AX, Microsoft Dynamics C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL | Business and Technology Decision Makers in the Manufacturing Industry | 60 Minutes | April 30, 2008 1:00 PM Eastern Time (US & Canada) | English | Microsoft Dynamics™ and 20-20 Technologies’ are offering a unique end2end solution for the for Kitchen Cabinet and Office Casegoods industry Growing imports of mass produced furniture products from overseas are posing a serious threat for North American kitchen and office furniture manufacturers. Therefore, more and more companies in this market segment are deciding to embrace mass customization and are starting to continuously shorten their lead times. | 20-20 Technologies, a Microsoft ISV, is actively helping by providing software tools to automate the industry specific supply chain. The company offers software solutions that facilitate the seamless and electronic communication between end consumers, dealers, home centers, designers, manufacturers and their suppliers. Today between 80-90% of all kitchen cabinets and office furniture sold in Canada and the USA are designed and configured with sales automation solutions such as 20-20 Design, 20-20 Office Sales, 20-20 CAP and 20-20 GIZA. On the manufacturing side, Microsoft Dynamics™ and 20-20 Manufacturing Solutions are teaming up as the leading best-of-breed solution for the demand driven businesses in the woodworking industries. The solution encompasses all the benefits of Microsoft Dynamics™ as a financial and administrative backbone and added functionality such as complex graphical product configuration, engineering automation, shop floor execution and CNC machine integration that are crucial for this industry segment. Please join Michael Sullivan, Industry Product Manager, at 20-20 Technologies for this enlightening interactive Webcast. Microsoft Dynamics™ and 20-20 Technologies are offering a unique end2end solution for the for kitchen cabinet and office Casegoods industries. The presentation will provide you with: | • | an overview of the leading “best-of-breed” end2end solution for the office and kitchen cabinet industries; | | • | case studies of existing customers using 20-20 Technologies and Microsoft Dynamics ERP software; | | • | explanation of the integration points between the 20-20 Technologies and Microsoft software products | | • | tangible benefits of this solution for the complete kitchen cabinet and office furniture specific supply chain. |
Presenter: Michael Sullivan, Industry Product Manager,.20-20 Technologies Event ID: 1032370722 Register Online | ERP, Microsoft Dynamics AX, Microsoft Dynamics C5, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL | Business and Technology Decision Makers in the Manufacturing Industry | 60 Minutes | May 8, 2008 2:30 PM Eastern Time (US & Canada) | English |
Everything You Ever Wanted to Know About Software Licensing In this exclusive six-part vidcast series, learn more about how software licenses from Microsoft help give you the right to use the software you need while helping your organization manage its technology assets more effectively. Each instalment features Corinne Chubb, National Manager Enterprise Strategy & Execution, Microsoft Canada Co., who addresses familiar software licensing questions. | • | What are my licensing options when buying Microsoft software? |
| • | What are the different volume licensing agreements? |
| • | How do I help manage my Software Assurance Benefits? |
| • | How can I better manage my software licenses? |
| • | How can volume pricing help lower my software costs? |
| • | Are there any changes to licensing Windows Vista? |
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