Microsoft Office Small Business Edition 2003 includes familiar, easy-to-use software to help you meet the challenges of running a business. This page is filled with Office tools to help tackle your everyday business needs such as Office templates, how-to's, tips, business papers, and interactive demos. Download them today!

• Building Your Business
  
• Attracting Customers
  
• Closing the Sale
  
• Retaining Customers
  
• Developing your Marketing Plan
  
• Getting Your Message Out
  
• Tracking and Fulfilling Products & Services
  
• Billing for Products and Services
  
• Managing Your Business
  
• Hiring your Team
  
• Managing Your People
  
  

Building Your Business

Auto Demo Sales Process Demo Business Papers Sales Process Business Paper|Sales Process Reference Story Templates Business Plan Presentation v1|Business Plan Presentation v2|Sales Process to Large and Medium Size Businesses

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Attracting Customers

Auto Demo Sales Process Demo Business Papers Sales Process Business Paper|Sales Process Reference Story|Create a Benefits Statement for your Products & Services|Send an Internal e-mail to Solicit Input on a New Customer|Locate Accounts willing to be a customer referral|Attract new customers using Publisher Templates Customer Reference Story|Introductory Letter to New Client v1|Introductory Letter to New Client v2|Data Sheet Template|Price Quote on Goods to New Customers|Price Quote on Goods to Existing Customer|Price Quote on Services to New Customer|Competitive Points/Strategies List

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Closing the Sale

How To Defend the pricing of your product/service during negotiations |Prepare your negotiating points ahead of time Templates Value Analysis Calculator |Follow-Up to Product/Service Sales Call (formal)|Follow-Up to Product/Service Sales Call (informal)

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Retaining Customers

Auto Demo Outlook 2003 with Business Contact Manager Demo Business Papers Keep Customers Happy and Coming Back for More |Turn Customers into Your Sales Force |Reward Your Best Customers How to Using Publisher to keep in touch with loyal customers Template Thank-You Letter to New Customer |Customer Management List |Survey of Quality Feedback |Sale Follow-Up Letter |Feedback Postcard

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Developing your Marketing Plan

Business Papers Five Easy Steps to Creating a Marketing Plan |Is your Marketing Working? |Keep Customers Happy and Coming Back for More|Online Marketing - Building a Web Site the Easy Way|What Does Your Company Stand For? How to Create a Branding Toolkit How-To Segment Your Customer Base |Create branded templates for your business from scratch Templates Value proposition presentation|Basic Marketing Plan

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Getting Your Message Out

Business Papers Five Steps to Hitting Your Direct Mail Targets |Sending the Right Message - How to Match a Direct Mailer to Your Marketing |Harness the Sales Power of E-Mail |Online Marketing - Building a Web Site the Easy Way How-To Establish a Web presence with Publisher |Create and Send E-mail Publications Using Publisher Templates E-Mail Newsletter|Tri-Panel Event Mailer |Oversize Postcard |Referral Postcard |Two-page Newsletter |Coupon |Business Card (Arrows)|Business Card (Offset)|Business Card (Monogram)

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Tracking and Fulfilling Products & Services

Business Papers Using Microsoft Office Small Business Edition 2003 to Improve Your Order Processing How-To Build an evaluation plan for your product/service Templates Product Service Satisfaction Tracker |Product/Service Evaluation Plan |Packing slip (Word)|Expense Reporting |Packing slip (Excel)|Weekly Timesheet |Employee Absence Tracker |Acknowledgement of Order |Apology for Delayed Order

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Billing for Products and Services

Business Papers Using Microsoft Office Small Business Edition 2003 to Improve Your Order Processing Templates Invoice with Tax Calculation|Billing Statement|Work Order|First Request for Overdue Payment|Final Request for Overdue Payment|Apology for Billing Error Order

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Managing Your Business

Business Papers Using Financial Statements and Microsoft Office Small Business Edition 2003 to Monitor the Health of Your Business Templates Twelve-Month Cash Flow|12 month Profit and Loss Projection|Financial Performance Presentation|Break-even Analysis|Balance Sheet with Ratios and Working Capital|12 month sales forecast|Profit and Loss Statement

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Hiring your Team

Business Papers What You Need to Know about Recruiting, Hiring and Managing Templates Job Description Form|Employment Application|Job Applicant Evaluation Form|Salary Analysis Form

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Managing Your People

Business Papers What You Need to Know about Recruiting, Hiring and Managing Templates Goal Planning Form|Employee Performance Review|Job Performance Review Guide|Payroll Calculator

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