As a small business owner, you want solid tools to manage contacts and sales information instead of jotting notes on pieces of paper. Yet investing in customer relationship management (CRM) systems may be too complex or expensive. An alternative solution is a contact management add-on to your e-mail client that allows your sales force to use e-mail to manage customers and sales opportunities, account histories and more.

To see if an integrated e-mail and contact management system is right for your sales force, answer the questions that follow.