Microsoft Canada | Customer Relationship Management (CRM)

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Customer Relationship Management

Creating a great customer experience depends on how well you use customer relationship management (CRM). This business strategy can help you build long-term, profitable relationships with each customer. With Microsoft^®Business Solutions CRM, you can provide top-quality customer service, make better-informed decisions, and increase sales. Microsoft CRM offers both Customer Service and Sales modules.

Business Benefits

•	Improve Business Productivity Microsoft CRM can help you offer superior customer service and increase sales.

•	Manage and Share Business Information Easily Identify your best customers and prioritize service needs with Microsoft CRM.

•	Operate Profitably by Working Efficiently With Microsoft CRM in place, it’s easier to stay within budget and manage your business effectively.

Customer Stories

•	Microsoft CRM Helps Elite Flooring & Design Improve Customer Service Elite Flooring & Design chose Microsoft CRM to provide easy access to powerful customer information. Now, Elite can increase sales and strengthen customer loyalty.

•	Microsoft Business Solutions CRM Helps iQ NetSolutions Make the Right Call Microsoft CRM helps iQ NetSolutions, a fast-growing provider of telecommunications software, increase sales opportunities and improve its channel partners’ success.

Microsoft Business Solutions - CRM

•	Find a Microsoft Business Solutions Partner
•	Update & Details for Windows XP Service Pack 2 (SP2) and CRM 1.0, 1.2

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