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Where To Find Help and Support
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I'm Rick Claus, Senior Technical Evangelist with Microsoft Canada. I work on a team that is tasked with trying to help YOU by providing resources, answering questions and generally trying to set you up for success with Microsoft solutions. How do we know what you need and what we can do to help? Twice a year through something we call "The Global Relationship Study" – we ask a 3rd party survey company to reach out and contact you to see how we're doing and what we could do better.

Based on YOUR actionable feedback and constructive criticism, we identify key areas where we can improve and help you out by providing better resources to answer your questions, solve your real world problems and help you achieve your business goals. Maybe it's just ensuring you know you have a voice – or just making your life a little easier at the end of the day – whatever it takes, we're listening.

One of these areas was Help and Support. Let's face it, you may not have a direct contact person from Microsoft that you can call up when you have a problem and with the pace of technology today, you just can't wait for things to sort themselves out. So you either commit you or your teams' time and energy to fixing that issue, or you hire someone to come in and fix it. But what if I told you there were some great Microsoft Resources available for support that you could use? I've put together a list below. This is by no means exhaustive, but it should give you a great start when you need to tackle your next IT challenge.

How are we doing? If you ever want to give me or my team some direct feedback, feel free to email me directly at, connect with me on LinkedIn or catch me online on twitter at @RicksterCDN.

Help and Support Resources

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