Video Only
Posted: 4/26/2013
Rate This Evidence:

Kayseri ve Civarı Elektrik T.A.Ş. Electricity Distribution Company Uses CRM Solution to Offer Better Services to Their Subscribers

After implementation of Microsoft Dynamics CRM all customer requests coming through phone, fax, e-mail, or individual applications, can be followed up in a single application by employees of KCETAS. As a result, all requests coming through the call center are now recorded and solved in a most efficient way, increasing customer satisfaction, and all the reports on customer issues can be created quickly and with exact data.

This is a Video Only Case Study. Please be sure to view the available video for additional information.

Solution Overview

Organization Size: 628 employees

Software and Services
  • Microsoft Dynamics CRM 4.0
  • Microsoft .NET
  • Microsoft ASP.NET

Vertical Industries
Power & Utilities