The Municipal Property Assessment Corporation (MPAC) of Ontario, Canada, is responsible for assessing nearly 5 million properties across the province. To improve transparency and timeliness, the organization implemented an online service integrated with
Bing Maps. Now, taxpayers can quickly find their properties online and are provided with additional data. By improving transparency with an interactive service that enables a two-way dialogue and better access to information, MPAC has improved customer satisfaction.
As a result, this has contributed to reducing the number of Request for Reconsiderations that were filed. The organization has gained other efficiencies too, including fewer manual processes and mobile access to information. As a result, MPAC has more time
available to focus on enhancing its core services and providing better value to Ontario’s taxpayers.