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Eason & Sons   2 reviews
Retailer uses Microsoft to drive transformational retail and business strategy
4-page Case Study posted: 06/05/2014

Established in 1886, Eason is one of Ireland’s most recognised flagship brands. Eason currently has over 60 stores across the Republic of Ireland and Northern Ireland and is the country’s leading multichannel retailer of books, newspapers and magazines, cards, stationery and gifts, including an expansive selection of own brand goods. Launched in 1998, Eason’s award winning website www.easons.com has since grown into Ireland’s most successful book and eBook store.

  • Publication Date:
  • 06/05/2014
  • Industries:
  • General Merchandise
  • Specialty Retail
  • Other Services
  • Business Need:
  • Customer Relationship Management (CRM)
  • Sales Management
  • Marketing Management
  • Country/Region:
  • Ireland
  • Software and Services:
  • Microsoft SQL Server
  • Microsoft Sharepoint Server
  • Windows Server
  • Microsoft Hyper-V Server
  • Microsoft Dynamics AX 2012
  • Microsoft Services Premier Support
  • Microsoft Consulting Services
  • Business Productivity - Collaboration
  • Dynamics AX (Microsoft Consulting Services)
  • IT Issue:
  • Supply Chain Planning and Execution
  • CRM
  • Customer Relationship Management
The Saudi Investment Bank   8 reviews
A Saudi Investment Bank drives into the retail market with CRM technology
Deployment posted: 05/22/2014

The Saudi Investment Bank extended its services to the retail banking sector but its expansion was held back by manual processes that undermined its activities. The bank implemented Microsoft Dynamics CRM, an operational CRM technology that dovetails with Dynamics CRM. The results have been startling with all indices of success climbing. Most telling its market share has grown dramatically.

  • Publication Date:
  • 05/22/2014
  • Partner(s):
  • VeriPark
  • Industries:
  • Banking
  • Business Need:
  • Cost Containment
  • Customer Relationship Management (CRM)
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Country/Region:
  • Saudi Arabia
  • Software and Services:
  • Microsoft Dynamics CRM 2011
Globosat Programadora Ltda   0 reviews
Media company leverages cloud-based technologies to drive collaboration and innovation
4-page Case Study posted: 03/03/2014

Founded in 1991, Globosat is a Brazilian company that produces content for cable and satellite TV with over 40 channels, including Sportv1 and 2, Rede Telecine, Multishow, GNT, Canal Brasil and Universal. With over 1,000 employees and an audience comprised of 45 million viewers distributed among more than 15 million households in the country, Globosat is the largest pay-TV provider in Latin America, and the market leader in Brazil.

  • Publication Date:
  • 03/03/2014
  • Industries:
  • Broadcasters
  • Cable and Satellite
  • Film & Studio
  • Business Need:
  • Business Intelligence and Reporting
  • Customer Relationship Management (CRM)
  • Enterprise Project Management
  • Support and Services
  • CRM
  • Marketing Management
  • Cloud & Server Platform
  • Country/Region:
  • Brazil
  • Software and Services:
  • Microsoft SQL Server
  • Microsoft Visual Studio
  • Microsoft Project Server
  • Microsoft Sharepoint Server
  • Microsoft Dynamics CRM
  • Microsoft Azure
  • Exchange Online
  • Lync Online
  • Microsoft Office 365
  • Microsoft System Center
  • Microsoft Services Premier Support
  • IT Issue:
  • Cloud Services
  • CRM
  • Private Cloud
Lifetime Products   5 reviews
Manufacturer partners with Microsoft Consulting Services for global ERP overhaul
4-page Case Study posted: 02/19/2014

Founded in 1986, Lifetime Products is the world’s leading manufacturer of blow-molded polyethylene folding chairs and tables, picnic tables, and home basketball equipment. The company also applies cutting-edge technology in plastics and metals to develop home storage solutions, chairs and benches, outdoor furniture, playground equipment, and more. Lifetime’s products are sold in Walmart stores as well as Sam’s Club, Costco, and other large retail chains. The company’s more than 1500 employees work in the Clearfield, Utah corporate headquarters and additional sites in China, Mexico, and other locations around the globe.

  • Publication Date:
  • 02/19/2014
  • Industries:
  • Automotive, Industrial Equipment & Aerospace
  • Business Need:
  • Customer Relationship Management (CRM)
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Business Agility
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Dynamics AX 2012
  • Microsoft Consulting Services
  • IT Issue:
  • Enterprise Resource Planning (ERP)
University of Colorado Denver | Anschutz Medical Campus   1 reviews
University of Colorado Denver Anschutz Medical Campus Online Case Study
Decision posted: 12/05/2012

The University of Colorado Denver provides online programs and degrees to nearly 17,000 students. As tuition prices and online education competition grew, CU Online needed to invest in marketing campaigns that would attract and recruit the right students. Integrating Microsoft Dynamics CRM into existing Microsoft products provided transparency, accountability, and data-driven decision making to invest in the right media outlets and ultimately, provide the best experience for students world-wide.

  • Publication Date:
  • 12/05/2012
  • Industries:
  • Higher Education
  • Advertising
  • Business Need:
  • Business Intelligence and Reporting
  • Marketing Management
  • Advertising & Marketing
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Dynamics
  • Microsoft Dynamics CRM
  • SharePoint Online
  • Microsoft Dynamics CRM 2011
  • IT Issue:
  • Risk Analytics and Reporting
  • Interoperability
  • Customer Relationship Management
Netrisk.hu Első Online Biztosítási Alkusz Zrt   40 reviews
Tens of thousands of calls on Microsoft voice platform
4-page Case Study posted: 07/10/2012

Netrisk.hu, a leading innovative insurance provider in Central Europe, has now updated operations by adopting Microsoft Lync, a single unified platform for integrating all customer care and internal office communications. By harnessing the integrated power and flexibility of Lync-based customer care and office communications, Netrisk.hu has improved customer care agent and sales utilization remarkably, by over 50% (utilization has increased from 45 to 68%). Notably, the company has also saved significantly on telephony and travel costs using Lync video and voice communications. By the end of 2011, 800,000 end customers are supported and serviced using Netrisk’s Microsoft voice platform

  • Publication Date:
  • 07/10/2012
  • Partner(s):
  • Geomant
  • Industries:
  • Insurance
  • Business Need:
  • Unified Communications
  • Sales Management
  • Marketing Management
  • Country/Region:
  • Hungary
  • Software and Services:
  • Microsoft Lync Server
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