Netrisk.hu, a leading innovative insurance provider in Central Europe, has now updated operations by adopting Microsoft Lync, a single unified platform for integrating all customer care and internal office communications. By harnessing the integrated power
and flexibility of Lync-based customer care and office communications, Netrisk.hu has improved customer care agent and sales utilization remarkably, by over 50% (utilization has increased from 45 to 68%). Notably, the company has also saved significantly on
telephony and travel costs using Lync video and voice communications.
By the end of 2011, 800,000 end customers are supported and serviced using Netrisk’s Microsoft voice platform