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Service NSW   0 reviews
Microsoft Services Premier Support enables mobility and social collaboration, increases user productivity for New South Wales Government functions
4-page Case Study posted: 02/20/2014

New South Wales in eastern Australia is the country’s most populous state with over 7 million inhabitants. It also houses the country’s most famous and largest city—Sydney. Highly attuned to customer feedback regarding services, the government of New South Wales prioritised delivering services for residents and businesses as efficiently as possible.

  • Publication Date:
  • 02/20/2014
  • Industries:
  • Local Government Agencies
  • State and Regional Government Agencies
  • Business Need:
  • Cost Containment
  • Customer Service Management
  • Business Agility
  • Country/Region:
  • Australia
  • Software and Services:
  • Microsoft Office 365
  • Windows 8
  • Microsoft Surface with Windows 8 Pro
  • Microsoft Services Premier Support
  • Microsoft Consulting Services
  • Cloud Vantage - O365
  • Yammer
  • IT Issue:
  • Asset Management
  • Cloud Services
Lifetime Products   4 reviews
Manufacturer partners with Microsoft Consulting Services for global ERP overhaul
4-page Case Study posted: 02/19/2014

Founded in 1986, Lifetime Products is the world’s leading manufacturer of blow-molded polyethylene folding chairs and tables, picnic tables, and home basketball equipment. The company also applies cutting-edge technology in plastics and metals to develop home storage solutions, chairs and benches, outdoor furniture, playground equipment, and more. Lifetime’s products are sold in Walmart stores as well as Sam’s Club, Costco, and other large retail chains. The company’s more than 1500 employees work in the Clearfield, Utah corporate headquarters and additional sites in China, Mexico, and other locations around the globe.

  • Publication Date:
  • 02/19/2014
  • Industries:
  • Automotive, Industrial Equipment & Aerospace
  • Business Need:
  • Customer Relationship Management (CRM)
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Business Agility
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Dynamics AX 2012
  • Microsoft Consulting Services
  • IT Issue:
  • Enterprise Resource Planning (ERP)
Deliver Australia   0 reviews
Logistics Firm Uses Data Visualization Tool to Differentiate Its Service, Win Business
2 page Case Study posted: 05/03/2013

Deliver Australia works with local partners to provide transport solutions across the Australian continent. Its business runs on a Microsoft Office 365 and Windows Azure cloud infrastructure. The company sought a process diagramming tool and chose Microsoft Visio 2013 because it works in a cloud environment. Now, Deliver Australia and its partners can co-author transport process diagrams to better serve customers, who can track their deliveries by viewing dynamic diagrams with near real-time information. By using Visio 2013 for data visualization, Deliver Australia has boosted its competitive advantage and improved its relationships with both its customers and partners.

  • Publication Date:
  • 05/03/2013
  • Partner(s):
  • e-Agility
  • Industries:
  • Logistics/Distribution
  • Business Need:
  • Customer Service Management
  • Cloud & Server Platform
  • Business Agility
  • Country/Region:
  • Australia
  • Software and Services:
  • SharePoint Online
  • Visio Services in Microsoft SharePoint Server 2010
  • Microsoft Office 365
  • Microsoft Visio 2013
  • IT Issue:
  • Interoperability
Sitro Group Australia   2 reviews
Integrated sales order processing system enables outdoor leisure products wholesaler to improve accounting, despatch times and customer services.
4-page Partner Case Study posted: 11/26/2012

Sitro Group Australia Pty Ltd (SGA) was expanding fast and needed to streamline its sales order processing, financial reporting, and inventory management. SGA deployed and extended an enterprise resource planning platform using successive versions of Microsoft Dynamics GP. Now, sales orders are processed faster and more reliably. With immediate access to comprehensive data, the finance team can ensure debtors are diligently pursued and creditors are paid on time. Product despatch occurs faster with fewer errors, while logistics and sales staff receive specially configured reports that enable them to work more efficiently and deliver a higher level of customer service.

  • Publication Date:
  • 11/26/2012
  • Partner(s):
  • MicroChannel Services
  • Industries:
  • Retail and Consumer Goods
  • Business Need:
  • Business Productivity
  • Sales Management
  • Customer Service Management
  • Country/Region:
  • Australia
  • Software and Services:
  • Microsoft SQL Server 2008 R2
  • Microsoft Dynamics GP
  • IT Issue:
  • Enterprise Resource Planning (ERP)
  • Software + Services
Century Council   8 reviews
Public Service Organization Uses Operating System to Shorten Project Completion Time
2 page Case Study posted: 10/01/2012

As part of an ongoing effort to support its mobile workers and to keep up with the latest technologies, the Century Council deployed Windows 8 Pro to run on tablets and desktop PCs. Soon, the operating system will be deployed organizationwide, but the council is already seeing increased productivity from employees who can easily connect to office computers from tablets. Some projects have been trimmed from hours to minutes.

  • Publication Date:
  • 10/01/2012
  • Partner(s):
  • New Signature
  • Industries:
  • Local Government Agencies
  • Public Health & Social Services
  • Membership Organizations
  • Business Need:
  • Business Productivity
  • Data Protection and Recovery
  • Mobility
  • Customer Service Management
  • Country/Region:
  • United States
  • Software and Services:
  • Windows Server 2008 R2
  • Microsoft Office Professional 2010
  • Microsoft Office 365
  • Windows 8
  • IT Issue:
  • Personal Productivity
  • Interoperability
City of Luxor, Egypt   3 reviews
Egyptian World Heritage Site Launches Mobile Portal to Enhance and Revitalize Local Tourism
Business Impact Article  posted: 09/14/2012

The city of Luxor, Egypt, wants to help up to 12,000 daily visitors to its temples, tombs, and other historical sites get the most out of their trip, while supporting its tourism industry by helping visitors find tour guides, hotels, restaurants, transportation, and other services. In 2012, the Egyptian Ministry of Communications and Information Technology (MCIT) launched the Luxor Mobile Portal, powered by Windows Azure and designed specifically for smartphones running the Windows Phone 7 operating system. Now visitors can now use a single mobile application to take virtual tours of historical sites and locate services in Luxor, and MCIT has helped support one of the most important segments of the Luxor economy.

  • Publication Date:
  • 09/14/2012
  • Partner(s):
  • Tagipedia
  • Industries:
  • Government
  • Business Need:
  • Business Productivity
  • Customer Service Management
  • Country/Region:
  • Egypt
  • Software and Services:
  • Microsoft Azure
  • Windows Phone 7
  • Microsoft Azure SQL Database
Make   10 reviews
Architectural Firm Enthusiastically Adopts Operating System, Runs CAD Software Easily
4-page Case Study posted: 07/10/2012

Based in London, Make is an award-winning international practice that designs complex and iconic buildings. The firm is 100 percent owned by its 134 employees and has seen continual growth by ensuring it had the best technology in place. In May 2012, Make got the opportunity to use two tablets running the Windows 8 Pro operating system. It also ran Windows 8 Pro on two desktop computers. The receptionist replaced her iPad with a tablet, which made it much easier to accomplish daily tasks. The firm tested the operating system by installing its line-of-business software—including computer-aided design software—on it. Employees are delighted with the interface, speed, and reliability of the operating system. Make benefits from an enhanced reception area, an outstanding user experience, support for its architectural needs, and improved productivity.

  • Publication Date:
  • 07/10/2012
  • Partner(s):
  • Modern Networks
  • Industries:
  • Professional Services
  • Business Need:
  • Business Productivity
  • Data Protection and Recovery
  • Mobility
  • Customer Service Management
  • Country/Region:
  • United Kingdom
  • Software and Services:
  • Microsoft Office
  • Windows 8
  • IT Issue:
  • Personal Productivity
  • Interoperability
PRM Consulting Group   4 reviews
Consulting Firm Increases Mobility, Works 15 Percent Faster with Latest Operating System
2 page Case Study posted: 07/10/2012

Human resource consultants at PRM Consulting Group (PRM) help clients attract and retain employees, including executive search services and performance management. PRM sought a way for its employees to have the advantages of both mobility and connectivity. It became an early adopter of tablets running Windows 8 Pro. The company benefits from increased mobility, improved efficiency, and a better balance of work and life commitments.

  • Publication Date:
  • 07/10/2012
  • Partner(s):
  • District Computers
  • Industries:
  • Accounting & Consulting
  • Business Need:
  • Business Productivity
  • Data Protection and Recovery
  • Mobility
  • Customer Service Management
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Excel 2010
  • Microsoft Powerpoint 2010
  • Microsoft Word 2010
  • Windows 8
  • IT Issue:
  • Personal Productivity
  • Interoperability
Saudi Electricity Company   1 reviews
Electricity Supplier Cuts Email Operating Costs by 40 Percent with Software Upgrade
4-page Case Study posted: 07/05/2012

Rapid growth at Saudi Electricity Company—the main electricity provider in the Kingdom of Saudi Arabia—meant the organization needed a versatile and easy-to-manage messaging environment. It chose to upgrade its Microsoft Exchange Server 2003 solution to take advantage of the enhancements in Microsoft Exchange Server 2010. Since the implementation, the organization has achieved many of its goals, including a more streamlined messaging infrastructure. This has resulted in a reduction in server numbers from 43 to 25 and operating savings of 40 percent. Most importantly, all 27,000 employees can access a consistent, reliable, and more efficient email and messaging service—whether they’re in one of the 400 offices or on the road. This helps them meet personal goals and dramatically improve customer service.

  • Publication Date:
  • 07/05/2012
  • Partner(s):
  • Microsoft Services
  • Industries:
  • Power & Utilities
  • Business Need:
  • Business Productivity
  • Cost Containment
  • Mobility
  • Unified Communications
  • Customer Service Management
  • Country/Region:
  • Saudi Arabia
  • Software and Services:
  • Microsoft SQL Server 2008 R2
  • Microsoft Exchange Server 2010
  • Microsoft Lync Server 2010
  • Microsoft Services
  • BMC - Next Generation Applications
  • Datacenter
  • Business Productivity - Messaging
  • Business Productivity - Voice
  • IT Issue:
  • Personal Productivity
  • Integration with SAP
  • High Availability
Carl's Jr. of Las Vegas   1 reviews
Restaurant Chain Improves Profitability with POS Solution Based on Windows Embedded
2 page Case Study posted: 06/18/2012

Carl’s Jr. of Las Vegas, a quick-service restaurant chain, wanted to upgrade its point-of-service (POS) solution to improve profitability and customer service with an intelligent system that connects local POS devices with a corporate network. The company also needed centralized tools to support business growth. To meet its goals, Carl’s Jr. implemented a POS system based on PAR EverServ® QSR software and Windows Embedded. Now the company has an end-to-end solution that helps it serve customers faster and gain better control of food and labor costs. Carl’s Jr. has also eased management and business expansion with cloud-based reporting and administration tools.

  • Publication Date:
  • 06/18/2012
  • Partner(s):
  • ParTech, Inc.
  • Industries:
  • Food Service
  • Business Need:
  • Cost Containment
  • Customer Service Management
  • Cloud & Server Platform
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft .NET Framework 4
  • Windows 7 Professional
  • Windows Embedded Posready 2009
  • Microsoft SQL Server 2008 R2 Enterprise
  • IT Issue:
  • Cloud Services
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