Malaysian insurance company, Takaful Malaysia, previously had outsourced IT Infrastructure Management and End-User Computing since 2008 to a major IT company, but wanted to improve response times, increase business agility and value for money. Hence in 2013,
they brought IT Infrastructure Outsourcing back in-house with Microsoft System Center 2012. With greater visibility and more jobs automation, it managed to reduce response times by 40 percent, while lowering IT infrastructure management costs by 27 percent.
With greater control, the CIO has the confidence to pioneer new IT services to support Takaful Malaysia’s business plan.