SEPCOIII wanted to give its employees a single solution that they could use to communicate and collaborate with other employees, partners, and customers around the world. Employees had been using Gmail for external communication, but found it unreliable and cumbersome. By implementing Microsoft Office 365, SEPCOIII now has a dependable and robust cloud-based solution that significantly reduces costs and boosts employee productivity.

American Water Enterprises (AWE) needed better tools to secure and manage approximately 450 computers used in field offices and remote locations. AWE subscribed to Windows Intune, a cloud-based PC management, endpoint protection, and remote assistance service from Microsoft. It reduced the number of computers with out-of-date virus protection by 40 percent and gained visibility into the desktop to provide better support for staff.

After implementation of Microsoft Dynamics CRM all customer requests coming through phone, fax, e-mail, or individual applications, can be followed up in a single application by employees of KCETAS. As a result, all requests coming through the call center are now recorded and solved in a most efficient way, increasing customer satisfaction, and all the reports on customer issues can be created quickly and with exact data.

As part of its continuous effort to increase efficiency, ABB Switzerland—which provides industrial power and automation products—searched for a new process diagramming solution. Specifically, the company needed an application that provided support for both the Event-driven Process Chain (EPC) and Business Process Modeling Notation (BPMN) 2.0 standards. ABB Switzerland executives were eager to evaluate the latest release of Microsoft Visio. They sought to take advantage of numerous product enhancements designed to make it easier to create and share diagrams. After participating in an early adoption program for the technology, the company deployed Visio Professional 2013. ABB Switzerland now uses Visio 2013, together with Microsoft SharePoint Server 2013 to enable employees to collaboratively create BPMN 2.0-compliant diagrams—60 percent faster than before.

Mainstream Renewable Power designs and operates renewable energy installations around the world. This comes with significant enterprise resource planning (ERP) and customer relationship management (CRM) challenges—from stakeholder management to regulatory compliance—and involves a global network of partners. Mainstream addresses these challenges with an integrated set of Microsoft products, including Microsoft Dynamics AX and Microsoft Dynamics CRM.

Becker Korea adopted ERP for the first time in 2007 as part of the global ERP expansion project undertaken by its Head Office. Prior to the decision to introduce ERP, the Becker Head Office used SAP and other offices used various financial and accounting solutions suitable for their respective local work requirements. Becker Korea was no different. When its Head Office provided the ERP operation guidelines, Microsoft Dynamics NAV 4.0 was adopted in 2007. Having achieved work standardization as directed by Head Office, Becker Korea upgraded its system to Microsoft Dynamics NAV 2009 in 2012. This upgrade was in line with Head Office directives. The management team is especially excited about the new user environment.

Power Company Maximises Efficiencies with Microsoft Dynamics IT Solutions

Energy group E.ON's sales to Swedish corporate customers were hampered by an antiquated CRM system. It was difficult to access, didn’t give a good overview of customer needs, and didn't work offline. Quite simply, it was inadequate for the job. Microsoft's partner Stratiteq teamed with E.ON to develop a new solution. This involved producing a requirements specification, evaluating possible CRM solutions and suppliers, ensuring the functionality of the new solution, and preparing the company for the transfer to a new system and a new way of working.

By selecting Microsoft Dynamics CRM, the French leader in solar panel roofing is providing its subsidiaries with a solution that covers all business units, from presale to after-sales. This new tool is easy to implement, user-friendly, and customizable. Integrating the solution with an existing ERP system will enable EDF ENR to improve its commercial management effectiveness and better serve its customers.

Calpine Corporation, a power producer, spent too much time maintaining its intranet. It used Microsoft SharePoint Server 2010 to build a new, robust intranet, reducing developers’ time on content management by 75 percent and making it easy for workers to find content. Plant managers get goals metrics in minutes instead of hours. Calpine expects substantial productivity improvements in the contractor badge renewal process and major reductions in storage requirements.