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Reliance Home Comfort   1 reviews
Reliance Boosts Sales, Customer Experience with Microsoft Dynamics CRM and Surface Pro
2 page Case Study posted: 06/10/2014

Reliance Home Comfort is a leading provider of home heating, cooling, and water heater solutions in Canada. Over the years, to assist 1.6 million customers across four Canadian provinces, Reliance accumulated a variety of disparate IT systems. Tasks such as creating a service order obligated call center agents to go through six screens and 20 mouse clicks, which required about six minutes. Given that the company conducts 300,000 of these customer interactions per year, the process was expensive in both time and labor. To streamline its sales and customer service processes, Reliance chose Microsoft Dynamics CRM and gave its salespeople Microsoft Surface Pro tablets. By deploying Microsoft Dynamics CRM, Reliance has improved productivity, streamlined processes, and delivered better access to customer information, so the company can provide a better customer experience and increase sales.

  • Publication Date:
  • 06/10/2014
  • Industries:
  • Consumer Goods
  • Country/Region:
  • Canada
  • Software and Services:
  • Microsoft Dynamics CRM
  • Microsoft Surface
  • Microsoft Surface with Windows 8 Pro
Buffalo Hospital Supply   2 reviews
Hospital Supply Firm Keeps Supply Chain Running Smoothly with Cloud-Based Disaster Recovery
2 page Case Study posted: 06/06/2014

Buffalo Hospital Supply (BHS), a regional distributor of medical products to healthcare facilities, wanted to reduce risk with a new disaster-recovery solution. BHS decided to run Manhattan SCALE, its mission-critical supply-chain solution, on-premises with Microsoft SQL Server 2012 Enterprise and in the cloud on the Microsoft Azure platform. The company synchronizes data with the SQL Server 2012 AlwaysOn feature. As a result, BHS can continue operating under virtually any circumstances, which gives it a stronger competitive advantage. In addition, both BHS and Manhattan Associates benefit from easier deployment in the cloud.

  • Publication Date:
  • 06/06/2014
  • Partner(s):
  • Manhatten Associates
  • Industries:
  • Wholesale Distribution
  • Business Need:
  • Cloud & Server Platform
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Azure
  • Microsoft Hyper-V
  • Microsoft SQL Server 2012 Enterprise
  • Windows Server 2012 Datacenter
  • IT Issue:
  • Cloud Services
Eason & Sons   2 reviews
Retailer uses Microsoft to drive transformational retail and business strategy
4-page Case Study posted: 06/05/2014

Established in 1886, Eason is one of Ireland’s most recognised flagship brands. Eason currently has over 60 stores across the Republic of Ireland and Northern Ireland and is the country’s leading multichannel retailer of books, newspapers and magazines, cards, stationery and gifts, including an expansive selection of own brand goods. Launched in 1998, Eason’s award winning website www.easons.com has since grown into Ireland’s most successful book and eBook store.

  • Publication Date:
  • 06/05/2014
  • Industries:
  • General Merchandise
  • Specialty Retail
  • Other Services
  • Business Need:
  • Customer Relationship Management (CRM)
  • Sales Management
  • Marketing Management
  • Country/Region:
  • Ireland
  • Software and Services:
  • Microsoft SQL Server
  • Microsoft Sharepoint Server
  • Windows Server
  • Microsoft Hyper-V Server
  • Microsoft Dynamics AX 2012
  • Microsoft Services Premier Support
  • Microsoft Consulting Services
  • Business Productivity - Collaboration
  • Dynamics AX (Microsoft Consulting Services)
  • IT Issue:
  • Supply Chain Planning and Execution
  • CRM
  • Customer Relationship Management
Goldsun   2 reviews
Deploy Microsoft Dynamics NAV & LS Retail, Goldsun had standardized all the process for Business operation
4-page Case Study posted: 06/03/2014

  • Publication Date:
  • 06/03/2014
  • Industries:
  • Consumer Goods
  • Country/Region:
  • Vietnam
  • Software and Services:
  • Microsoft Dynamics
  • Microsoft Dynamics Retail Management System (RMS)
Canon HongKong Co., Ltd   0 reviews
Proactive support to mitigate risk and increase reliability of key systems
4-page Case Study posted: 05/21/2014

As one of the company’s earliest offices in Asia, Canon Hongkong Co., Ltd. (CHK) was established in 1971. It is responsible for the sales, marketing and services for all Canon product lines including digital cameras, printers, copiers, and other imaging merchandise in Hong Kong SAR, Macau SAR, Taiwan, the Philippines and Mongolia.

  • Publication Date:
  • 05/21/2014
  • Industries:
  • Consumer Goods
  • Country/Region:
  • Hong Kong SAR
  • Software and Services:
  • Microsoft Exchange Server 2007
  • Microsoft Services Premier Support
VELUX A/S   3 reviews
Manufacturer Realizes Vision of One Global Company with Cloud-Based Business Tools
4-page Case Study posted: 05/19/2014

The VELUX Group has a global presence in the building materials industry, producing innovative skylight and roof window products for local markets. The company is streamlining global communication and collaboration and reducing expensive duplicate business functions to save money and reinvest in product innovation and improved local customer service. That’s because staff use Microsoft Office 365 to work together seamlessly and boost support for regional and local sales representatives and global support teams. Today, the VELUX Group runs more efficient, cohesive global administrative business functions while retaining a vital presence in local markets to sell more products.

  • Publication Date:
  • 05/19/2014
  • Partner(s):
  • Accenture
  • Microsoft Services
  • Industries:
  • Automotive, Industrial Equipment & Aerospace
  • Specialty Retail
  • Country/Region:
  • Denmark
  • Software and Services:
  • Microsoft Office Online
  • SharePoint Online
  • Exchange Online
  • Lync Online
  • Microsoft Office 365
  • Microsoft Consulting Services
  • Cloud Vantage - O365
  • Microsoft Office 365 ProPlus
Dillon Gage   1 reviews
Precious Metals Dealer Ups IT Reliability, Trims Costs by 40 Percent by Moving to Cloud
4-page Case Study posted: 05/16/2014

Dillon Gage, one of the largest international precious metals dealers, migrated nearly all of its business-critical applications—including Infor/Lawson enterprise resource planning software—to Microsoft Azure. With applications running in Azure, Dillon Gage has been able to create a highly available infrastructure that is easy to extend globally. It avoided the US$1 million expense of building new primary and backup datacenters and will reduce its IT spending by 40 percent going forward.

  • Publication Date:
  • 05/16/2014
  • Partner(s):
  • RBA Consulting
  • Industries:
  • Wholesale Distribution
  • Logistics/Distribution
  • Business Need:
  • Cost Containment
  • Cloud & Server Platform
  • Service Delivery
  • Country/Region:
  • United States
  • Software and Services:
  • Active Directory Federation Services
  • Microsoft Azure
  • Microsoft Dynamics CRM Online
  • Microsoft SharePoint Server 2010
  • Microsoft Hyper-V
  • Microsoft Office 365
  • Microsoft SQL Server 2012
  • Microsoft Azure Storage
  • DirectAccess
  • Microsoft Project Online
  • Windows Server 2012 R2
  • Microsoft System Center 2012 R2
  • Microsoft Azure Cloud Services
  • Microsoft Azure Web Sites
  • Microsoft Azure Virtual Machine
  • IT Issue:
  • Cloud Services
  • High Availability
Korres   2 reviews
Switch of e-mail system and archive to cloud boosts availability and reins in costs
2 page Case Study posted: 05/08/2014

Innovative Greek cosmetics company Korres has found success around the world for products based on natural raw materials and research and development. Its growing store of e-mails and data going back to the 2004 installation of its Microsoft Exchange 2003 server required increasing maintenance and hardware, even as support for the system declined. It upgraded to the cloud version Exchange Online and improved communications, security and costs.

  • Publication Date:
  • 05/08/2014
  • Partner(s):
  • BinaryTree
  • Industries:
  • Health & Personal Care
  • Country/Region:
  • Greece
  • Software and Services:
  • Microsoft Exchange Server 2003
  • Exchange Online
  • Windows 7 Professional
  • Windows 8
  • Microsoft Exchange Server 2013
Outerwall   0 reviews
Automated Retailer Innovates through Comprehensive ALM
2 page Case Study posted: 05/08/2014

Outerwall is reimagining the retail experience with automated retail kiosks that make life easier for consumers and more profitable for retailers. Realizing that bringing the same philosophy of convenience and automation to its internal development processes would foster innovation, the company turned to Microsoft Visual Studio Team Foundation Server for its comprehensive application lifecycle management capabilities. By standardizing and automating processes, Outerwall is strengthening its development processes.

  • Publication Date:
  • 05/08/2014
  • Industries:
  • Consumer Goods
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft System Center 2012 Virtual Machine Manager
  • Microsoft SharePoint Server 2013
  • Microsoft Services Premier Support
  • Microsoft Visual Studio 2013
  • Microsoft Visual Studio Team Foundation Server 2013
Arab Dairy   1 reviews
Cheese Manufacturer Improves Efficiency and Productivity through Automation
Video Only posted: 05/05/2014

Arab Dairy produces more than 50 types of cheese, which are being sold in Egypt, the Middle East and African countries. The company needed to have complete visibility and control over its supply chain, while adhering to stringent quality standards and ensuring that its customers receive their orders on time. By implementing several Microsoft solutions including Microsoft Dynamics AX 2012, Office 365 and Microsoft Lync, the firm was able to achieve its goals.

  • Publication Date:
  • 05/05/2014
  • Industries:
  • Food & Beverage
  • Country/Region:
  • Egypt
  • Software and Services:
  • Microsoft Dynamics AX
  • Microsoft Office 365
  • Windows 8
  • Microsoft Office 2013 suites
  • Microsoft Lync Server 2013
  • Microsoft SharePoint Server 2013
  • Microsoft Excel 2013
  • Microsoft PowerPoint 2013
  • Yammer
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