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March of Dimes   2 reviews
The March of Dimes Saves $600,000 with Cloud Communication Solution
2 page Case Study posted: 04/16/2014

To better manage critical functions like communicating with donors, The March of Dimes needed to improve the scalability and performance of its messaging infrastructure. It also sought to trim IT costs. After investigating available options, the organization selected cloud-based Microsoft Office 365 for its ease of use and interoperability with existing systems, and it estimates cost savings of US$600,000 over the next five years.

  • Publication Date:
  • 04/16/2014
  • Partner(s):
  • MadWolf Technologies
  • Industries:
  • Charities & Philanthropic
  • Country/Region:
  • United States
  • Software and Services:
  • Exchange Online
  • Microsoft Office 365
Seattle Art Museum   0 reviews
Seattle Art Museum Creates Visually Rich Website that Entices Visitors and Supporters
4-page Case Study posted: 04/02/2014

The Seattle Art Museum (SAM) used Microsoft SharePoint Server 2013 to refresh its 12-year-old website and turn its online presence into a beautiful virtual showcase of the museum’s exhibitions, collections, and programs. SAM anticipates that the visually rich, easy-to-navigate site will attract more museum visitors, donations, and sponsors, and build the museum’s reputation as one of the country’s great art museums. The site is also far easier to update, which keeps information fresh.

  • Publication Date:
  • 04/02/2014
  • Partner(s):
  • Buildingi
  • Hornall Anderson
  • Industries:
  • Libraries & Museums
  • Membership Organizations
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Hyper-V
  • Microsoft Business Connectivity Services
  • Microsoft SQL Server 2012
  • Microsoft SharePoint Server 2013
  • Windows Server 2012 Datacenter
SENSE   0 reviews
SENSE
2 page Case Study posted: 02/24/2014

National Charity Improves Efficiency and Service Quality with Dynamics CRM Sense is a UK based charity that provides friendly, accessible help and support for the deafblind. The organisation needed to replace a number of disparate databases, spreadsheets and paper based systems and selected Microsoft Dynamics CRM to track enquiries and the organisation’s response. Centralising information in CRM has supported Sense’s plans by providing accurate reporting and improving staff and volunteer efficiency. Joff McGill, Sense states, “Implementing Dynamics CRM really helps us see who is in touch with us, the support they are asking for and how we are responding. As a charity, it is vital to make every penny count and offer as much as we can; the new CRM system is a very powerful tool to help us.”

  • Publication Date:
  • 02/24/2014
  • Partner(s):
  • The CRM Business
  • Industries:
  • Charities & Philanthropic
  • Country/Region:
  • United Kingdom
  • Software and Services:
  • Microsoft Dynamics
  • Microsoft Dynamics CRM
  • Microsoft Dynamics CRM 2011
Humanitarian Toolbox   1 reviews
Visual Studio Online Used to Energize and Optimize Crowdsourced Development
4-page Case Study posted: 02/24/2014

Software developers have a history of volunteer efforts to provide the solutions needed by relief organizations. To improve the productivity and long-term benefits of these efforts, Humanitarian Toolbox was formed in 2013. The non-profit organization aims to deliver open-source solutions to relief organizations by sustaining and amplifying the efforts made by developers during volunteer hackathon events. It has already developed three solutions that were requested by international response organizations and other non-governmental organizations (NGOs). The projects are maintained in the cloud using Visual Studio Online, which provides developers one place to access all code and work items and allows application development to continue as volunteers join and leave the project. Humanitarian Toolbox plans to develop twenty new applications in 2014.

  • Publication Date:
  • 02/24/2014
  • Industries:
  • Charities & Philanthropic
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Visual Studio Online
Big Brothers Big Sisters of Canada   0 reviews
Microsoft Dynamics Helps Children's Organization
Video Only posted: 02/03/2014

As Big Brothers Big Sisters of Canada grew, its case management system was unable to adapt to the evolving needs and unique processes of the movement. It subscribed to Microsoft Dynamics CRM Online and customized the solution to support service delivery staff. With a new mentor/child “matching engine” and case management protocols built on best practices, everyone works more efficiently, while staying focused on child safety.

  • Publication Date:
  • 02/03/2014
  • Partner(s):
  • Altus Dynamics
  • Industries:
  • Membership Organizations
  • Country/Region:
  • Canada
  • Software and Services:
  • Microsoft Dynamics CRM
  • Microsoft Dynamics CRM Online
  • Microsoft Dynamics CRM 2013
Mauritius Institute of Directors   16 reviews
Single Cloud-based Platform Gives Base for Growth for an Institute of Directors
2 page Case Study posted: 12/27/2013

The Mauritius Institute of Directors (MIoD) needed to improve business processes in order to underpin its plan to boost membership and the number of training and education events, while also improving services. The MIoD therefore decided to replace its paper-based administrative systems and ad-hoc collection of software with an up-to-date customer relationship management (CRM) system, a cloud-based Microsoft Dynamics CRM, implemented and hosted by a local Microsoft partner, Geddion.

  • Publication Date:
  • 12/27/2013
  • Partner(s):
  • Geddion
  • Industries:
  • Membership Organizations
  • Country/Region:
  • Mauritius
  • Software and Services:
  • Microsoft Dynamics CRM 2011
International Institute for Environment and Development   3 reviews
Research Institute Improves Business Agility and Flexibility with Unified Communications
2 page Case Study posted: 12/18/2013

The International Institute for Environment and Development (IIED) in the United Kingdom (UK) wanted to improve productivity and business agility while lowering telephony costs with unified communications. Microsoft Gold Partner Outsourcery deployed Microsoft Lync Server 2010 for IIED in just three weeks. As a result, the institute avoided buying a new private branch exchange (PBX), and is now offering employees more productive ways of working at home and abroad.

  • Publication Date:
  • 12/18/2013
  • Partner(s):
  • Outsourcery
  • Industries:
  • Charities & Philanthropic
  • Country/Region:
  • United Kingdom
  • Software and Services:
  • Microsoft Exchange Server
  • Microsoft SharePoint Server 2010
  • Microsoft Lync Server 2010
Ontario College Application Service   1 reviews
Long-term commitment to Microsoft Business Solutions greatly enhances productivity at OCAS
4-page Partner Case Study posted: 12/12/2013

In the early 2000’s OCAS undertook a solution search and vendor RFP process, looking for a potential replacement for their decade old Dos-based ACCPAC accounting solution. The existing system was rigid, lacked the ability to be easily scaled up and therefore was no longer able to cope with the growing needs of their organization. Frustratingly it also required a significant amount of manual processes such as printing and re-typing of information. In addition, around this time a change in department management brought about the impetus to move off the old system and implement a new solution.

  • Publication Date:
  • 12/12/2013
  • Partner(s):
  • Altus Dynamics
  • Industries:
  • Higher Education
  • Membership Organizations
  • Country/Region:
  • Canada
  • Software and Services:
  • Microsoft Office
  • Microsoft Sharepoint Server
  • Microsoft Dynamics CRM
  • Microsoft Dynamics NAV 2009
SPIE   1 reviews
Professional Society Adopts XRM as a Platform for Growth
Results posted: 11/18/2013

Based in Bellingham, Washington, SPIE serves the needs of researchers in light-related sciences including optics, photonics, and imaging. The non-profit organization generates about $32 million in annual revenue from its membership fees, technical publications, and event attendance and exhibition fees. SPIE’s IT department originally sought out a commercial customer relationship management (CRM) system to manage limited sales functions for exhibition space and a digital library product. While evaluating off-the-shelf CRM packages, SPIE’s IT team looked closely at Microsoft Dynamics CRM and were impressed by the potential to extend the solution beyond traditional sales automation and contact management, by using CRM as a platform for custom applications that were planned or in production.

  • Publication Date:
  • 11/18/2013
  • Industries:
  • Membership Organizations
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Dynamics CRM 2011
National Small Business Chamber   0 reviews
National Small Business Chamber Boosts Productivity with Microsoft
2 page Case Study posted: 09/05/2013

The NSBC has reduced operational risk and improved productivity with Microsoft’s cloud based Office 365 Enterprise E3 solution.

  • Publication Date:
  • 09/05/2013
  • Partner(s):
  • Forest Technologies
  • Industries:
  • Membership Organizations
  • Country/Region:
  • South Africa
  • Software and Services:
  • Microsoft Office 365 for enterprises
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