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JP Hrvatske Telekomunikacije d.o.o. Mostar   5 reviews
Telecom Operator Empowers Its Sales Staff New Technologies
2 page Case Study posted: 04/09/2014

The company faced the challenge of having sales data scattered across many disparate and disconnected systems, which made it hard to create a singular view of the company’s customers and making it impossible for sales managers to have good insight into the sales process and performance. The need for integration was most clearly visible in the process of acquiring new SMB customers, which is one of the company’s primary business goals. HT ERONET realized it need a common information system that would make it possible for telesales to easily hand off leads to sales representatives in the field and provide the features required to track sales opportunities from qualification to the signed contract.

  • Publication Date:
  • 04/09/2014
  • Partner(s):
  • InfoCumulus
  • Industries:
  • Communications and Network Service Providers
  • Business Need:
  • Business Productivity
  • Customer Relationship Management (CRM)
  • Unified Communications
  • Sales Management
  • Country/Region:
  • Bosnia and Herzegovina
  • Software and Services:
  • Microsoft SQL Server Technologies
  • Microsoft Exchange Technologies
  • Microsoft Dynamics CRM 2011
  • Active Directory Domain Services
  • IT Issue:
  • CRM
Globosat Programadora Ltda   0 reviews
Media company leverages cloud-based technologies to drive collaboration and innovation
4-page Case Study posted: 03/03/2014

Founded in 1991, Globosat is a Brazilian company that produces content for cable and satellite TV with over 40 channels, including Sportv1 and 2, Rede Telecine, Multishow, GNT, Canal Brasil and Universal. With over 1,000 employees and an audience comprised of 45 million viewers distributed among more than 15 million households in the country, Globosat is the largest pay-TV provider in Latin America, and the market leader in Brazil.

  • Publication Date:
  • 03/03/2014
  • Industries:
  • Broadcasters
  • Cable and Satellite
  • Film & Studio
  • Business Need:
  • Business Intelligence and Reporting
  • Customer Relationship Management (CRM)
  • Enterprise Project Management
  • Support and Services
  • CRM
  • Marketing Management
  • Cloud & Server Platform
  • Country/Region:
  • Brazil
  • Software and Services:
  • Microsoft SQL Server
  • Microsoft Visual Studio
  • Microsoft Project Server
  • Microsoft Sharepoint Server
  • Microsoft Dynamics CRM
  • Microsoft Azure
  • Exchange Online
  • Lync Online
  • Microsoft Office 365
  • Microsoft System Center
  • Microsoft Services Premier Support
  • IT Issue:
  • Cloud Services
  • CRM
  • Private Cloud
Livit Orthopedie   3 reviews
Healthcare Manufacturer Cuts Delivery Times by 63 Percent with Company-Wide Automation
2 page Case Study posted: 01/17/2014

Livit Orthopedie, the Netherlands’ leading orthopedic medical devices company, was prompt to respond to a changing market by implementing a Business-Critical SharePoint solution from Motion10. This solution provided better collaboration, innovation, and optimization of its IT infrastructure, which allowed Livit to not only improve their competitive advantage, but also provide better services at lower costs.

  • Publication Date:
  • 01/17/2014
  • Partner(s):
  • Motion10
  • Industries:
  • Health & Personal Care
  • Logistics/Distribution
  • Business Need:
  • Sharepoint Business Critical
  • Country/Region:
  • Netherlands
  • Software and Services:
  • Microsoft BizTalk Server
  • Microsoft SharePoint Server 2010
  • IT Issue:
  • Enterprise Resource Planning (ERP)
  • CRM
POS Remarketing Group, Inc.   6 reviews
Refurbishing Company Takes Next Step and Implements CRM to Grow Business
Results posted: 12/06/2013

POS Remarketing Group, Inc.\u0026nbsp;(POSRG) is one of fastest growing company in the refurbished point-of-sale equipment industry. Leadership attributes the company’s success to the ability to assess market demand quickly, act on the markets swiftly, and build great relationships with customers. With its growing business, POSRG wanted to centralize customer information, including sales, marketing, service, and internal operations to improve sales performance and provide customers with the best possible service experience in fulfilling customer orders and service requests. The Microsoft Dynamics CRM solution was implemented for the employees to capture, track, and manage their sales and service interactions with prospects and customers.\u0026nbsp;POSRG believes the Microsoft Dynamics CRM solution will enable them to continue to grow the business and provide high quality service to its customers.

  • Publication Date:
  • 12/06/2013
  • Partner(s):
  • Riics, Inc.
  • Industries:
  • Manufacturing & Resources
  • High Tech & Electronics
  • Other - Unsegmented
  • Business Need:
  • CRM
  • xRM
  • Country/Region:
  • United States
  • Software and Services:
  • Windows Server 2008 R2
  • Microsoft Office 2010 Suites
  • Windows 7 Professional
  • Microsoft SQL Server 2008 R2
  • Microsoft Exchange Server 2010
  • Microsoft Dynamics CRM 2011
  • Microsoft Office 2013 suites
  • IT Issue:
  • CRM
  • Customer Relationship Management
Exelon Corporation   4 reviews
Exelon Reduces Business Risk with Automated Compliance Solution
2 page Case Study posted: 11/19/2013

Leading energy provider, Exelon Corporation, wanted to reduce compliance risk by automating manual processes. Exelon selected AgilePoint to implement a Business-Critical SharePoint solution where the AgilePoint BPMS (Business Process Management Suite) connects Microsoft SharePoint 2010 with Exelon’s existing line-of-business systems to improve decision-making, create audit trails, and save resources.

  • Publication Date:
  • 11/19/2013
  • Partner(s):
  • AgilePoint Inc.
  • Industries:
  • Power & Utilities
  • Life Sciences, Chemicals; Oil & Gas, Mining
  • Business Need:
  • Business Productivity
  • Sharepoint Business Critical
  • Country/Region:
  • Canada
  • United States
  • Software and Services:
  • Microsoft SharePoint Server 2010
  • IT Issue:
  • Enterprise Resource Planning (ERP)
  • Regulatory Compliance and Controls
  • CRM
  • Integration with Oracle
bwin.party   6 reviews
Gaming Site Can Scale to 250,000 Requests Per Second and Improve Player Experience
2 page Case Study posted: 08/01/2013

Online digital entertainment company bwin.party provides online gaming and other offerings to almost 2 million people. Because the organization needed a better ability to support rapid business growth and improve website performance, it deployed an in-memory online transaction processing (OLTP) solution in Microsoft SQL Server 2014. The company can now handle 250,000 requests per second and can offer players a faster, smoother gaming experience. bwin.party also expects to save as much as US$100,000 on hardware costs and is increasing revenue.

  • Publication Date:
  • 08/01/2013
  • Industries:
  • Amusement/Gambling/Recreation/ Perf Arts/ Spectator Sports
  • Business Need:
  • Customer Relationship Management (CRM)
  • Business Critical
  • Business Agility
  • Country/Region:
  • Gibraltar
  • Software and Services:
  • Microsoft SQL Server 2012 Enterprise
  • Microsoft SQL Server 2014
  • IT Issue:
  • High Performance Computing
  • CRM
  • High Availability
Queensland Health   1 reviews
Counsellors dynamic client data system helps Queensland smokers quit.
4-page Case Study posted: 06/20/2013

As the Federal Government introduced new quit smoking programs in 2010–11, the Queensland-based phone service, Quitline, faced a challenge. Executives wanted to deliver these new programs, but to be eligible, they had to create far more detailed reports than was possible using their current database. Using an Agile deployment methodology, Microsoft Services took the lead in a fast-paced deployment of the newly released customer relationship management (CRM) product, Microsoft Dynamics CRM 2011. Completed in less than four months, the new CRM is a huge success. According to the Quitline Manager, a highly committed effort has created a CRM with exceptional reporting capabilities, and which staff love to use. Best of all, CRM reports, dashboards and workflows can be configured without additional coding, reducing long-term support costs.

  • Publication Date:
  • 06/20/2013
  • Industries:
  • Public Health & Social Services
  • Country/Region:
  • Australia
  • Software and Services:
  • Microsoft Dynamics CRM
  • Windows Server 2008 R2 Enterprise
  • Microsoft SQL Server 2008 R2 Enterprise
  • IT Issue:
  • CRM
Colliers International - Australia   5 reviews
International real estate firm improves productivity and increases revenue with integrated and highly customised CRM
4-page Case Study posted: 06/18/2013

  • Publication Date:
  • 06/18/2013
  • Industries:
  • Accounting & Consulting
  • Business Need:
  • CRM
  • Country/Region:
  • Australia
  • Software and Services:
  • Microsoft Exchange Server
  • Microsoft SQL Server
  • Windows Server
  • Microsoft Dynamics CRM 2011
  • Microsoft System Center 2012 Configuration Manager
  • IT Issue:
  • CRM
VRX Studios (MediaValet)   0 reviews
Content Management Firm Improves Services with Scalable, Cloud-Based System
Video Only posted: 05/23/2013

VRX Studios, which provides photography and content management services to the global travel industry, needed a digital asset management solution that could handle thousands of concurrent users and hundreds of terabytes of data. For optimal scalability, the company created MediaValet, a cloud-based asset management system that runs on the Windows Azure platform. Geo-replication and triple redundancy ensure continuous availability, and the company can quickly increase its computing and storage capacity to handle more users. By using Windows Azure to improve performance, functionality, and usability, the company believes that MediaValet will become its most successful endeavor yet. VRX Studios plans to keep evolving together with the Windows Azure platform, continually adding more features that improve the end-user experience.

  • Publication Date:
  • 05/23/2013
  • Industries:
  • IT Services
  • Business Need:
  • Business Intelligence and Reporting
  • CRM
  • Cloud & Server Platform
  • Country/Region:
  • Canada
  • Software and Services:
  • Microsoft Azure
  • Microsoft Azure Platform
  • IT Issue:
  • High Performance Computing
  • Cloud Services
  • CRM
  • High Availability
Domestic Violence Advocacy Service   1 reviews
Victim Support Service Expedites Legal, Medical Aid with High-Agility Consulting Services
4-page Case Study posted: 03/26/2013

To ensure victims of domestic violence receive legal and medical support quickly, the Domestic Violence Advocacy Service (DVAS) in Perth, Australia, wanted the ability to store client information in electronic files and selectively share them with other support providers. In 2012, DVAS teamed with a highly agile Microsoft Services Consulting team to deploy a cost-effective solution in just three months. Working with world-class product experts on the Microsoft Services Global Delivery team, a solution architect crafted a customized design with unique application file security features, while an engagement manager ensured the system could be used by associated service providers. Because the new system mirrors established work patterns, employees find it easy to understand. With rapid referrals to legal and medical aid, domestic violence victims find refuge in hours, rather than days.

  • Publication Date:
  • 03/26/2013
  • Partner(s):
  • Microsoft Services
  • Industries:
  • Public Safety & Justice
  • Public Health & Social Services
  • Charities & Philanthropic
  • Business Need:
  • Support and Services
  • Country/Region:
  • Australia
  • Software and Services:
  • Microsoft Dynamics CRM
  • Microsoft Consulting Services
  • Global Delivery
  • IT Issue:
  • Document and Records Management
  • CRM
  • Customer Relationship Management
  • Software + Services
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