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Nedbank   3 reviews
Realizing the Bank of the Future - Today
Video Only posted: 06/26/2014

Nedbank worked closely with the Microsoft Enterprise Strategy Team to integrate Lync into their branch environment, allowing customers visiting at peak times to use online banking, supported by a call-center based video banker, as a viable alternative to a waiting for cashier -- reducing wait times by over 40% at the busiest times.

  • Publication Date:
  • 06/26/2014
  • Industries:
  • Banking
  • Business Need:
  • Customer Relationship Management (CRM)
  • Unified Communications
  • Contact Center Management
  • Team Collaboration
  • Country/Region:
  • South Africa
  • Software and Services:
  • Lync Online
  • Microsoft Consulting Services
  • Microsoft Enterprise Strategy Services
  • IT Issue:
  • CRM
  • Customer Relationship Management
Many Rivers Microfinance Limited   3 reviews
Microenterprise and Microfinance Organisation Centralises Data and Streamlines Workflows to Impact More Lives
2 page Case Study posted: 06/15/2014

To support its growth plans and effectively measure the socio-economic impact of its work, Many Rivers needed a centralised client data repository that incorporates a specific economic and social evaluation model in its daily operations. Microsoft Dynamics CRM has helped Many Rivers successfully centralise client data and streamline workflows to improve productivity and collaboration. With increased management visibility and new capabilities to better measure outcomes, Many Rivers is empowered to impact more lives, as it gears up to expand from 16 to 40 Field Officers in three years.

  • Publication Date:
  • 06/15/2014
  • Industries:
  • Other - Unsegmented
  • Business Need:
  • Customer Relationship Management (CRM)
  • Customer Service Management
  • Country/Region:
  • Australia
  • Software and Services:
  • Microsoft SQL Server
  • Windows Server
  • Microsoft Dynamics CRM 2011
  • Microsoft SharePoint Server 2013
  • IT Issue:
  • CRM
  • Customer Relationship Management
Eason & Sons   3 reviews
Retailer uses Microsoft to drive transformational retail and business strategy
4-page Case Study posted: 06/05/2014

Established in 1886, Eason is one of Ireland’s most recognised flagship brands. Eason currently has over 60 stores across the Republic of Ireland and Northern Ireland and is the country’s leading multichannel retailer of books, newspapers and magazines, cards, stationery and gifts, including an expansive selection of own brand goods. Launched in 1998, Eason’s award winning website www.easons.com has since grown into Ireland’s most successful book and eBook store.

  • Publication Date:
  • 06/05/2014
  • Industries:
  • General Merchandise
  • Specialty Retail
  • Other Services
  • Business Need:
  • Customer Relationship Management (CRM)
  • Sales Management
  • Marketing Management
  • Country/Region:
  • Ireland
  • Software and Services:
  • Microsoft SQL Server
  • Microsoft Sharepoint Server
  • Windows Server
  • Microsoft Hyper-V Server
  • Microsoft Dynamics AX 2012
  • Microsoft Services Premier Support
  • Microsoft Consulting Services
  • Business Productivity - Collaboration
  • Dynamics AX (Microsoft Consulting Services)
  • IT Issue:
  • Supply Chain Planning and Execution
  • CRM
  • Customer Relationship Management
Agrera   3 reviews
Being the Master of Your Business
4-page Case Study posted: 01/16/2014

In today's dynamic business environment, it is difficult for a retail company that operates within a very specific market to find a suitable IT solution to qualitatively and fully manage business processes. With the Microsoft Dynamics CRM client relations management solution, the retailer of agricultural raw materials Agrera is able to gather, collect, structure, and analyze large amounts of information regarding business processes. The obtained data helps to identify future business potential by providing insight for making long-term business decisions, for better planning of the company's budget and operations, and for drawing valid conclusions. At the same time, the solution does not burden employees, but rather facilitates the flow of internal information and helps to more efficiently divide work among themselves.

  • Publication Date:
  • 01/16/2014
  • Partner(s):
  • ELVA
  • Industries:
  • Agriculture
  • Business Need:
  • Business Productivity
  • Customer Relationship Management (CRM)
  • Mobility
  • Sales Management
  • Service Delivery
  • Country/Region:
  • Latvia
  • Software and Services:
  • Microsoft Dynamics CRM 2011
  • IT Issue:
  • Data Warehousing
  • Customer Relationship Management
POS Remarketing Group, Inc.   6 reviews
Refurbishing Company Takes Next Step and Implements CRM to Grow Business
Results posted: 12/06/2013

POS Remarketing Group, Inc.\u0026nbsp;(POSRG) is one of fastest growing company in the refurbished point-of-sale equipment industry. Leadership attributes the company’s success to the ability to assess market demand quickly, act on the markets swiftly, and build great relationships with customers. With its growing business, POSRG wanted to centralize customer information, including sales, marketing, service, and internal operations to improve sales performance and provide customers with the best possible service experience in fulfilling customer orders and service requests. The Microsoft Dynamics CRM solution was implemented for the employees to capture, track, and manage their sales and service interactions with prospects and customers.\u0026nbsp;POSRG believes the Microsoft Dynamics CRM solution will enable them to continue to grow the business and provide high quality service to its customers.

  • Publication Date:
  • 12/06/2013
  • Partner(s):
  • Riics, Inc.
  • Industries:
  • Manufacturing & Resources
  • High Tech & Electronics
  • Other - Unsegmented
  • Business Need:
  • CRM
  • xRM
  • Country/Region:
  • United States
  • Software and Services:
  • Windows Server 2008 R2
  • Microsoft Office 2010 Suites
  • Windows 7 Professional
  • Microsoft SQL Server 2008 R2
  • Microsoft Exchange Server 2010
  • Microsoft Dynamics CRM 2011
  • Microsoft Office 2013 suites
  • IT Issue:
  • CRM
  • Customer Relationship Management
Regions Financial Corporation   6 reviews
Bank Builds Customer Relationships and Revenue by selecting Microsoft BI Tools
2 page Case Study posted: 11/26/2013

As part of an ambitious plan to drive growth, Regions Financial launched a new customer relationship model called Regions360. The model provides a complete view of customers’ financial profiles to better align products and services to meet their needs. To drive the initiative, the bank planned on leveraging its integrated data warehouse but lacked an effective analysis and reporting platform. With Microsoft SQL Server 2012 Reporting and Analysis Services, Regions provides dashboards that managers at all levels of the bank can use to better analyze data, uncover new revenue opportunities, and serve customers more effectively.

  • Publication Date:
  • 11/26/2013
  • Industries:
  • Banking
  • Business Need:
  • Business Intelligence and Reporting
  • Mission Critical
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft SQL Server PowerPivot for Microsoft Excel
  • Microsoft SQL Server Reporting Services
  • PerformancePoint Services in SharePoint
  • Microsoft SQL Server 2012 Enterprise
  • Microsoft SharePoint Server 2013
  • Microsoft SQL Server 2012 Analysis Services
  • Excel Services in SharePoint Server 2013
  • IT Issue:
  • Customer Relationship Management
Sage Automation   3 reviews
Dynamics CRM Online helps engineering firm enhance sales visibility and planning
2 page Case Study posted: 09/19/2013

In 2011, SAGE Automation (SAGE) needed a centralised sales database for their 80 staff working in Business Development and Account Management. The goal was to achieve better visibility of the company’s sales pipeline, so they could allocate resources more accurately, better evaluate new business opportunities and plan for the future. SAGE mostly uses Microsoft products, so they wanted something that would work with their suite. “We had a look in the market and quickly identified Microsoft Dynamics CRM Online as ideal,” says Taylor. “It was familiar, did exactly what we needed, and was easy to integrate with our existing technology.”

  • Publication Date:
  • 09/19/2013
  • Partner(s):
  • OBS Pty Ltd
  • Industries:
  • Automotive, Industrial Equipment & Aerospace
  • Business Need:
  • Customer Relationship Management (CRM)
  • Country/Region:
  • Australia
  • Software and Services:
  • Microsoft Dynamics CRM Online
  • Microsoft Dynamics CRM 2011
  • IT Issue:
  • Customer Relationship Management
The Municipal Property Assessment Corporation (MPAC)   1 reviews
Canadian Assessor Improves Service for Millions of Taxpayers with Mapping Tool
4-page Case Study posted: 09/09/2013

The Municipal Property Assessment Corporation (MPAC) of Ontario, Canada, is responsible for assessing nearly 5 million properties across the province. To improve transparency and timeliness, the organization implemented an online service integrated with Bing Maps. Now, taxpayers can quickly find their properties online and are provided with additional data. By improving transparency with an interactive service that enables a two-way dialogue and better access to information, MPAC has improved customer satisfaction. As a result, this has contributed to reducing the number of Request for Reconsiderations that were filed. The organization has gained other efficiencies too, including fewer manual processes and mobile access to information. As a result, MPAC has more time available to focus on enhancing its core services and providing better value to Ontario’s taxpayers.

  • Publication Date:
  • 09/09/2013
  • Partner(s):
  • iLOOKABOUT
  • Industries:
  • Other Services
  • Business Need:
  • Business Intelligence and Reporting
  • Country/Region:
  • Canada
  • Software and Services:
  • Bing Maps
  • IT Issue:
  • Customer Relationship Management
  • High Availability
Edgenet   2 reviews
Data Services Firm Gains Real-Time Access to Product Data with In-Memory Technology
2-page Partner Case Study posted: 07/11/2013

For Edgenet, serving up real-time information is its lifeblood. To ensure that its customers receive timely, accurate product data, Edgenet powers its online selling guide with the In-memory OLTP solution delivered with Microsoft SQL Server 2014. Edgenet is also using self-service business intelligence (BI) to improve its own operations. By taking advantage of Microsoft in-memory technologies, the company can provide real-time access to product data, gains seven times faster throughput, and improves both customer satisfaction and business insight.

  • Publication Date:
  • 07/11/2013
  • Industries:
  • IT Services
  • Business Need:
  • Business Intelligence and Reporting
  • Customer Relationship Management (CRM)
  • Country/Region:
  • United States
  • Software and Services:
  • Windows Server 2012
  • Microsoft SQL Server 2014 Enterprise
  • Microsoft SQL Server 2014 Analysis Services
  • Microsoft SQL Server 2014 PowerPivot for Microsoft Excel
  • Microsoft SQL Server 2014 Reporting Services
  • IT Issue:
  • High Performance Computing
  • Customer Relationship Management
Domestic Violence Advocacy Service   1 reviews
Victim Support Service Expedites Legal, Medical Aid with High-Agility Consulting Services
4-page Case Study posted: 03/26/2013

To ensure victims of domestic violence receive legal and medical support quickly, the Domestic Violence Advocacy Service (DVAS) in Perth, Australia, wanted the ability to store client information in electronic files and selectively share them with other support providers. In 2012, DVAS teamed with a highly agile Microsoft Services Consulting team to deploy a cost-effective solution in just three months. Working with world-class product experts on the Microsoft Services Global Delivery team, a solution architect crafted a customized design with unique application file security features, while an engagement manager ensured the system could be used by associated service providers. Because the new system mirrors established work patterns, employees find it easy to understand. With rapid referrals to legal and medical aid, domestic violence victims find refuge in hours, rather than days.

  • Publication Date:
  • 03/26/2013
  • Partner(s):
  • Microsoft Services
  • Industries:
  • Public Safety & Justice
  • Public Health & Social Services
  • Charities & Philanthropic
  • Business Need:
  • Support and Services
  • Country/Region:
  • Australia
  • Software and Services:
  • Microsoft Dynamics CRM
  • Microsoft Consulting Services
  • Global Delivery
  • IT Issue:
  • Document and Records Management
  • CRM
  • Customer Relationship Management
  • Software + Services
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