4-page Case Study - Posted 1/23/2007

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The White Stone Group

The White Stone Group Increases Hospitals’ ROI by Implementing the Intelligent Application Gateway

The White Stone Group is a software development company that delivers voice-based solutions to complex communications and data management problems in healthcare. The White Stone Group specializes in developing software solutions that automate, streamline, capture, and index traditional healthcare communications.

Headquartered in Knoxville, Tennessee, The White Stone Group's VoiCert technology is licensed by more than 350 US-based hospitals to document voice, fax, and electronic transactions with any managed care organization.

Situation

Providing our clients the best service is paramount for us. The Intelligent Application Gateway allowed us to provide hospitals a secure and cost-effective way to leverage their current web infrastructure to quickly access information while complying with HIPAA standards.  Jeff Peters President The White Stone Group

The voice-based software, developed by The White Stone Group, facilitates and documents managed healthcare transactions such as pre-certifications, verification of benefits and eligibility, case management reviews and notification of admission and discharge.

For The White Stone Group customer service is paramount. Traditionally, the voice-based patient information and data was available over the phone. The group wanted to enable its clients to boost productivity and the return on their investment by easily leveraging the existing application infrastructure to access the digitized patient information via the Internet. For The White Stone Group delivering the utmost security while providing the greatest customer service was imperative.

“We strive to provide our clients with the greatest return on their application investment through user friendly access. By enabling the digitized patient information to be easily accessed on the web, in addition to the phone, hospitals save time and money as the information is now just a click away,” said Jeff Peters, President, The White Stone Group. “Providing these gains while ensuring the privacy of the information and adhering to HIPAA was essential for The White Stone Group.”

Solution

The White Stone Group's search for a secure, government complaint and easy to use solution brought them to the Intelligent Application Gateway which includes SSL VPN, endpoint security and application security components. The White Stone Group had been looking at ways to more easily deliver its clients access to key digitized patient information. The software company wanted to allow hospitals to leverage their application infrastructure to increase productivity. When it was shown that the Intelligent Application Gateway solution provided policy-based granular access to information with little overhead the decision was clear. The friendly end-user solution ensured HIPAA compliance and was easy to administer and manage.

Benefits

Secure Easy Access and Quick ROI

“We endeavor to deliver the utmost in customer service and convenience. With Whale we were able to do just that by enabling hospitals to easily extend their application infrastructure to access business critical information through the web,” said Peters. “The Intelligent Application Gateway met our expectations, allowing our clients to receive a quick ROI. We were very impressed with the level of security and functionality the solution provides.”

With the Intelligent Application Gateway in place, The White Stone Group successfully executed its strategy to provide a convenient, secure and easy-to-use solution to give its hospital client-base access to digitized patient information via the Internet.

The White Stone Group is continuing to offer the additional web access to its client-base, enabling them to easily retrieve the information.

“When we chose the Intelligent Application Gateway we were looking for a way to service our client base better by allowing them to securely extend their applications. The Intelligent Application Gateway product not only enables our clients to be more productive it ensures the integrity of the information being accessed all while meeting government compliance standards,” said Peters.

For More Information

For more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495. Customers who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234 in the United States or (905) 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to:
www.microsoft.com

For more information about The White Stone Group products and services, call 865.531.4545 or toll-free 1.800.864-2378 or visit the Web site at:
www.twsg.com

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Document published January 2007