4-page Case Study - Posted 6/26/2007
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Ottomotores becomes stronger with high-level technology
Ottomotores was founded on July 20th 1950, and it specializes in the manufacturing and commercialization of electric power plants, preventive and corrective maintenance services of electric power plants and uninterruptible power systems, as well as the commercialization of UPS; Ottomotores is part of the British group TT Electronics PLC, with headquarters in London, England. With more than 56 years of experience, Ottomotores needed to achieve a bigger share of the market, using state of the art technology that could also support the continuous enhancement culture, thus providing a quality product and a service focused on the clients.
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My job consists of controlling the company’s resources reasonably, and Navision helps me manage the information that is essential to operate, because we have to teach people to operate. |
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Jesús Ortega
Controller Ottomotores |
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Company Profile
Ottomotores is a leading company in the manufacturing and distribution of electric power plants, the commercialization of uninterruptible power systems (UPS) and the provision of technical support. Together with its authorized distributors in Mexico, Ottomotores has a large number of engineers specialized in providing preventive and corrective maintenance, technical support and general assistance for its products, guaranteeing an agile and efficient customer service, which allows it to generate greater dividends for shareholders y well-being for all the staff. Among its product lines there are:
• The assembly of automatic semi-automatic, manual and diesel-engine plants. These are its main products.
• UPS (uninterruptible power supply equipments)
• Preventive and corrective maintenance services for the emergency plants and UPS.
The company currently employs 416 people in two manufacturing plants in Mexico City, apart from a branch in the city of Guadalajara, Jalisco. An important fact is that 60% of the generating plants production is exported.
Business Challenge
Ottomotores showed a large and fast growth that its sales tripled in the last 3 years. This situation forced the executives to take the necessary measures to keep the company profitable. The company spotted the need to rely on an ERP business system that would enable them to organize and manage that information, and withstand future changes and growth.
Ottomotores is a company committed to reaching the best level of services possible, this is why it was able to obtain the ISO 9001:2000 quality management certificate. This system establishes standard rules and documentation for the “continuous improvement and management”, which represents an increase in its competitiveness level.
Solution
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Fillgap is a leading company in service and innovations; it is a successful business and that is reassuring. Their treatment and predisposition was excellent. Fillgap does not lie: they tell you the scope of the project and how far they reach. |
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Jesús Ortega Controller Ottomotores |
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According to Jesús Ortega, “the selection process was interesting because Ottomotores is not in favor of a trademark in particular; therefore we were let to select on our own the solution to implement. We assessed the advantages and disadvantages of 18 solutions available in the market: we needed something that would make things more agile, but at the same time provide the necessary information when and how we needed it”. “It was fundamental –he continues- to rely on a noble and easy to use working tool, as well as adequate for our operations.”
After the long selection process, Fillgap was the Microsoft Partner that proved to be the right solution. Moreover, it has well prepared consultants and a solid infrastructure; on top of this an important issue was the availability it showed in the delivery of its consultancy service”, declares Ortega, and adds that the success of the solution once in action and the increase in productivity, and the optimization of processes in Ottomotores is due, to a great extent, to the effort of the consultants.The technological process is divided into three stages, the first of which will conclude at the end of the year 2006, and contemplates the integration of the area of the light energy generating plants.
The 2nd stage will finish in 2007 and will integrate the manufacturing area. Finally, the 3rd stage is scheduled to end at the beginning of 2008, approximately. This includes the service area. The process of implementation of the solution in the first stage began on April 16th 2006, period in which the technology suited the organization’s needs, which allowed the integration of the information and growth according to the required parameters.
Benefits
The incorporation of Navision to Ottomotores has enabled the optimization of processes, and the leverage of productivity and competitiveness; moreover, it is a solution easy to install due to its adaptability and flexibility. The implementation of Navision has reduced the time spent running business processes, which has favored, to a great extent, the efficiency and productivity of the employees. The following is a clear example: To get the seniority of a portfolio, two days were needed using the old system; with Navision only 10 minutes are required. On the other hand, Ottomotores main concern is having reliable information when and how it is needed at checkpoints, since it constitutes a key need of the Group. Communication is expected to happen through the system, so that Navision works as an evaluation tool, not only at the information level, but also as a resource requirement, and above all, to implement new working procedures.
Infrastructure details: number of servers, desktops and mobile devices.
3 servers, 1 has Navision installed.
120 desktop computers.
50 laptops.
