4-page Case Study - Posted 8/8/2008
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With Windows Mobile, BT Payphones Engineers Get More Done Every Day
By switching their dispatching system from outdated laptops to Windows Mobile devices, BT Payphones’ 300 roving engineers were able to achieve a 20% increase in productivity – and a 10% decrease in time to fix broken payphones. The key to their success is a powerful mobile application, developed using the .NET Compact Framework, which gives engineers a detailed, real-time view of the open jobs in their area, along with GPS navigation to help them reach broken equipment more easily.
“With the new [Windows Mobile] system, we can react pretty much instantly.”
– Andy Dunmall, Director of Mobile Engineers, BT Payphones
