1-page Solution Brief - Posted 5/2/2009
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Bank Saves Time and Improves Service Levels Using Common Management Tool
“We’ve gained improved efficiencies with System Center Operations Manager 2007 R2. We saved 30 to 40 hours a month in management time.”
— Marcus Albrecht, Associate Director of IT Systems Management, HSBC Trinkaus
Business Needs
HSBC Trinkaus maintains 300 Windows®-based servers and 300 UNIX- and Linux-based servers running mission-critical applications, such as databases and trading systems. The bank used a mixture of monitoring solutions to ensure constant uptime, which created a complex infrastructure. HSBC Trinkaus also wanted more detailed application-level monitoring.
Solution
In 2007, HSBC Trinkaus adopted Microsoft® System Center Operations Manager 2007 as its monitoring tool for Windows-based servers. When Microsoft announced System Center Operations Manager 2007 R2 with cross-platform monitoring capabilities, the bank joined the Microsoft Rapid Deployment Program. By the end of 2009, System Center Operations Manager 2007 R2 will provide detailed reporting for all 600 of the firm’s Windows-based and UNIX/Linux-based servers.
HSBC Trinkaus will have one place to view performance indicators for all systems and a way to monitor applications that span multiple platforms. The IT staff can even let
business teams monitor their own applications.
Benefits
With System Center Operations Manager 2007 R2, HSBC Trinkaus is realizing the following benefits:
- Increased IT efficiencies. “We’ve gained improved efficiencies with System Center Operations Manager 2007 R2,” says Marcus Albrecht, Associate Director of IT Systems Management for HSBC Trinkaus. “We saved 30 to 40 hours a month in management time and are looking forward to eliminating additional monitoring tools for some of our Linux and UNIX systems.” Consolidating all its systems under one management console makes it easier for the operators and application support staff at HSBC Trinkaus to do their jobs over multiple platforms.
- Improved service levels. New service-level monitoring capabilities in System Center Operations Manager 2007 R2 enable the IT staff to improve the quality of service it provides for the business and application performance.
