2 page Case Study
Posted: 3/15/2010
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Moscow North District Prefecture Moscow Prefecture Enhances Citizen Services with Operating System Upgrade

The Moscow North District Prefecture aims to provide a high level of service for its citizens. To do that, the prefecture wanted to increase operational efficiency with existing resources. The prefecture upgraded to the Windows 7 operating system, and, as a result, improved employee productivity, increased system performance, simplified IT maintenance, and enhanced security.

 

Business Needs

The Moscow North District Prefecture is one of 10 Moscow prefectures. It is responsible for providing local government services to northern Moscow, which includes approximately 900,000 inhabitants and 19,000 businesses. To serve its local community and businesses, the prefecture manages more than 300 computers, 20 percent of which are portable computers, primarily running the Windows XP operating system. It supports its IT infrastructure with the Windows Server 2003 operating system.

Employees of the Moscow North District Prefecture deal with a significant amount of confidential and sensitive information. As such, security of its network, computers, and data is of the utmost importance for the prefecture. And with a goal of increasing citizen service levels with the same resource capacity, employee efficiency and an easy-to-use operating system is also key. 

Management at the prefecture recognized that employees spent a significant amount of time performing simple, everyday tasks. “Our employees spent approximately 30 minutes each day just searching for documents on the desktop and on the network,” says Alexander Dyachenko, Head of the IT Department at the Moscow North District Prefecture.

At the same time, the prefecture also needed to ensure that a new solution would ease IT maintenance.

Solution

“We wanted a modern operating system that could help to increase user productivity, enhance IT security, and ease PC maintenance,” explains Dyachenko. “That’s why we deployed the Windows 7 operating system at our organization.”

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* With Windows 7, we save time on everyday tasks … and that means we can provide better services for our citizens. *
Alexander Dyachenko
Head of IT Department, Moscow North District Prefecture
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Together with Microsoft Gold Certified Partner Granit-Centre, the prefecture deployed the Windows 7 Ultimate operating system with Windows Internet Explorer 8 Internet browser to 100 computers in various departments. It plans to continue the deployment across the entire organization.

IT staff at the prefecture used the Microsoft Deployment Toolkit 2010 for quick, simple, and unattended deployment. “We were pleased with the quick and unattended setup of Windows 7,” says Dyachenko.

Adding to the simple deployment process, the prefecture did not experience any device driver compatibility issues during the migration. “One-hundred percent of the required drivers installed automatically and without issue,” continues Dyachenko.   

To improve productivity, employees at the Moscow North District Prefecture take advantage of Windows Search to locate files on their computers and Federated Search to find documents and other files on Microsoft Office SharePoint Server sites on the prefecture’s network.

For enhanced security, the organization implemented BitLocker drive encryption, in addition to BitLocker To Go for encryption of removable storage devices. To help prevent malicious software from being installed on computers, the prefecture also takes advantage of Protected Mode in Internet Explorer 8, Windows Defender, and User Account Control.

Benefits

As a result of upgrading to Windows 7 and Internet Explorer 8, the Moscow North District Prefecture benefits from improved employee productivity, increased system performance, simplified IT maintenance, and enhanced security.

Improved Employee Productivity

Employees at the prefecture reported an instant productivity boost with Windows Search and Federated Search. “We see the search in Windows 7 as 100 percent faster—almost instant to employees—than previous operating systems,” says Dyachenko. “With Federated Search, employees can quickly find documents on our SharePoint portals—it’s amazing.”

Previously, employees spent 30 minutes a day on search-related tasks; now they spend seconds.

Increased System Performance

Employees have reported faster browsing with Internet Explorer 8. “Internet pages load twice as fast as before,” says Dyachenko. “Employees tell me that browsing the Internet is noticeably faster, yet we haven’t increased our bandwidth.”

Employees have also noted improved performance with the operating system. “The performance boost is obvious,” says Dyachenko. “Employees no longer have to wait for long periods for computers to start up, and application response times are faster. With Windows 7, we save time on everyday tasks and we can complete more work with the same number of employees—and that means we can provide better services for our citizens.”

Simplified IT Management

The IT department at the prefecture is able to simplify PC maintenance with Windows 7 and save considerable time. For instance, the installation process took only 30 minutes compared to 90 minutes with the previous operating system.  Also, the built-in problem detection and monitoring tools, like Windows Troubleshooting and Problem Steps Recorder, help the IT department reduce the time it takes to resolve any issues that arise.  

Enhanced IT Security

By implementing Windows 7 and Internet Explorer 8, the prefecture enhanced security at both the operating system and browser level. Windows Defender, User Account Control, and Internet Explorer Protected Mode create a uniform defense line from Internet-based threats. “We believe Internet Explorer 8 Protected Mode provides the maximum security available. No other browser is so secure at the system level, isolating user PC and data from Internet threats,” explains Dyachenko.

With BitLocker and BitLocker To Go, the prefecture can help safeguard confidential data in the event of a lost or stolen computer or removable storage device, such as a USB thumb drive. “We are legally responsible for disclosing confidential information, and with Windows 7 we can be sure that data is safe and we are more resistant to security threats,” concludes Dyachenko.

For more information about Windows 7, go to:
www.microsoft.com/windows/windows-7

Solution Overview



Organization Size: 450 employees

Organization Profile

The Moscow North District Prefecture is a subdivision of the Moscow, Russia, government. The prefecture serves the executive and regulatory functions of a northern Moscow community populated with 900,000 people.


Software and Services
  • Windows 7 Ultimate
  • BitLocker To Go
  • Windows Internet Explorer 8
  • Windows BitLocker Drive Encryption

Vertical Industries
  • Regulatory Agencies
  • Government

Country/Region
Russia

Business Need
  • Business Productivity
  • Support and Services

IT Issue
  • Identity, Security and Access Management
  • Document and Records Management
  • Interoperability
  • Personal Productivity
  • Regulatory Compliance and Controls

Languages
English

Partner(s)
GranitCentre

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