2 page Case Study
Posted: 5/7/2012
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The City Administration of Ivanovo Realization of city's tasks with the help of Microsoft solutions

About the Client

Ivanovo administration is an executive and administrative body which is authorized by the Charter of Ivanovo to solve local and some state tasks according to Ivanovo region′s and federal laws.

19 departments, 10 committees and other offices form Ivanovo administration and exercise their activity in accordance with the Constitution of Russian Federation, federal and Ivanovo region′s laws, regulatory legal acts of Russian Federation and Ivanovo region, the Charter of Ivanovo and other municipal legal acts.

The staff of Ivanovo Administration exercise an executive and administrative activity solving local tasks with the exception of those ones which are within the competence of Ivanovo City council and the major of Ivanovo.

The Situation

The work of Ivanovo Administration is often attended with appearing of such situations when introductory information changes every hour depending on circumstances and demands efficient management solutions despite of an executive′s location and timely informing subordinates.

Requirements of a modern executive include ability to use all technological information resources which give a possibility to be always on-line being as in the office as anywhere outside. And executives trying to keep up with the times promoted the installation of PCs, mobile phones and other technical devices for working in incorporate systems.

30 information systems and 43 subjects of administration are in the structure of the city′s administration and are in a constant information collaboration. They are subdivisions and functional bodies of Ivanovo Administration, institutions and organizations. And some of them use local networks with their own policy of information systems access isolation.

«Lately while using modern methods of work we often met the problem of not having an effective instrument which would allow us to arrange the work of people having a different location on a qualitatively new level. So an urgent necessity appeared to obtain an easy-to-use system which could join all structures of the city’s administration». Thus a decision to introduce incorporate communications system into the city’s administration was made to solve this problem.

The analysis of a present IT infrastructure revealed the main problems which demanded their solution:

  • Lack of possibility to collaborate effectively due to an uncoordinated infrastructure
  • Lack of integrated centralized directory book
  • Lack of common devices and applications set used for communication
  • Lack of instruments which allow to arrange regular briefings and meetings with heads of departments and committees without their  presence in person
  • Lack of possibility to plan events and to use common calendars together
  • Lack of possibility to connect key specialists in the shortest time which are responsible for making decisions. It leads to numerous delays and reduction of productivity
  • No secure data dictionaries


Microsoft Company’s partner «F-centre» LLC was faced with the following tasks to solve the above-mentioned problems in creating modern communication infrastructure of Ivanovo Administration:

  • To combine variety of interfaces into a common system (the paramount task)
  • To give instruments which allow:
        - Executive to make efficient correct management decisions especially in the socially significant which is (emergency situations,  housing and communal services)
        - To bring the heart of a problem to an executive’s notice
        - To know kea specialists′ busy condition and its type, to know which resources are available
        - To work on documents together (to have a possibility to see and to edit necessary documents)
        - To reduce the number of business trips because of a possibility to use audio and video conferences for holding briefings and  meetings
        - To reduce expenses on communication services

Based on the client’s needs it was decided to use one of the main elements of «Incorporate communications». It was Microsoft Lynk Server 2010

«Incorporate Communications» were introduced in a few stages


The realization of communications system IT infrastructure modernization in Ivanovo Administration project brought appreciable advantages to the client.

A new infrastructure allowed to achieve results in the following directions

Mobile Executive

Executives got a possibility:

  • to communicate by means of audio and video conference
  • to arrange meetings and discussions quickly
  • to exchange e-mail and short messages
  • to send files being on one’s work place, moving from place to place or from any place where there is networking
  • to arrange joint work on documents with getting key specialists of another level involved
  • to plan meetings and to appoint their time
  • To control presence or absence of employees, their busy condition and availability on their work place

Necessary efficient communication with colleagues despite of their location has become on tap now. The mark of presence near a colleague’s name shows his availability on his work place at the moment and the best way to get in contact with him.

Connecting executives to kea employees’ OUTLOOK calendars allowed to optimize work of their departments and to reduce response time to solving the problem

Effective management

Heads of departments got a possibility

  • to set tasks and to control their fulfillment
  • to contact a wanted person quickly
  • to solve emergent problems efficiently by exchanging short messages
  • to arrange joint work on documents quickly with a possibility to use voice discussing

As a result Ivanovo Administration has got a possibility to combine communications into one point. Now an employee´s work place is where he is now and where there is networking.

Common Space of Confidence

The introduction allowed

  • to identify sure enough the author of a document
  • to control changes which were made
  • to control invariability of contents of a document during its transfer
  • to ensure confidence of transferring information
  • to make work space with delimitation of right of access to documents
  • To arrange controlled user’s access to all information resources by one personal identifier

Major’s Office On-line

The introduction allowed

  • to arrange Ivanovo Administration’s representatives’ efficient cooperation with people whose mobility is limited (virtual reception)
  • Any interested person to be present at public events of Ivanovo Administration by means of web-conference

About the Partner

«F-centre» began its work on IT-technologies market in 2001. Nowadays the company’s range of services includes sale of licensed software, its introduction and support services, computers sale and after-sales service. The company has a successful experience of introduction of multilevel projects for its clients. The company’s work is concentrated on giving instruments for effective work of state institutions and corporations.

The company’s cooperation with Microsoft Corporation started in 2007. Nowadays «F-centre» is competent in solutions Silver Midmarket Solution Provider, Silver Desktop, Silver OEM Hardware, Silver Portals and Collaboration. At the present moment the company’s main work is focused on «Teamwork and Portals», «Making a Manageable Enterprise Infrastructure», «Making Incorporate Communications System»

The company’s employees have regular training in Microsoft last technologies and products. The company strives for growth of a number of introducing software and clients. That is why the company’s plans for 2011 include completion of the project of complex incorporate communications system introduction in Ivanovo Administration based on Microsoft Lync Server 2010 and Microsoft Exchange Server 2010 and integration with client’s telephony and inner portal on Microsoft SharePoint Server 2010.

In 2010 the prize of the 12th All-Russian Forum «Education Environment 2010» was awarded to «F-centre» company for demonstration of the projects which were directed to modernization of Russian education. It also has Microsoft Authorized Education Reseller award for introduction of complex project.

Used products

Microsoft Active Directory
Microsoft Windows Server 2008 R2
Microsoft Office SharePoint Server 2007
Microsoft SQL Server 2008 R2
Microsoft Forefront Security for Exchange Server
Microsoft Exchange Server 2010
Microsoft  Lync Server 2010
Microsoft Server Update Services

Additional information

You can consult a specialist of Microsoft Corporation Information Centre to get additional information about company’s products and services using the following phone numbers: (495) 916-71-71 in Moscow, (800) 200-80-01 in Russia

Microsoft Corporation’s web-site:


«F-centre» Company’s web-site:


Solution Overview

Organization Profile
Админиcтрация города Иваново

Software and Services
  • Microsoft Forefront Security for Exchange Server
  • Windows Server Update Services
  • Microsoft Lync Server 2010
  • Microsoft Office SharePoint Server 2007
  • Microsoft SQL Server 2008 R2
  • Windows Server 2008 R2
  • Microsoft Active Directory Management Pack For Microsoft Operations Manager (MOM) 2005

Vertical Industries
  • Government
  • Public Safety & Justice


Business Need
  • Cost Containment
  • Data Protection and Recovery
  • Mobility
  • Human Resource Management

IT Issue
  • Data Warehousing
  • Digital Content Management
  • Document and Records Management
  • Risk Analytics and Reporting