Business Impact Article
Posted: 1/18/2013
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University Medical Center Utrecht Medical Center Improves Healthcare Delivery with Complete, Real-Time Access to Patient Information

University Medical Center Utrecht (UMCU) wanted to improve service delivery by giving healthcare providers quick and comprehensive access to patient information. The medical center hired Microsoft partner ChipSoft to create an integrated electronic medical record solution that is now used by doctors and nurses to capture and store the health data of every patient. In addition, UMCU developed a patient portal used by 30,000 patients to access their health records and interact with doctors. Based on Microsoft SharePoint 2010, these solutions have helped UMCU put patients at the center of the care process.

Summary
One of the largest public health institutions in the Netherlands, University Medical Center Utrecht (UMCU) serves more than a half million patients each year. The medical center wanted to replace its legacy hospital/clinical information system with an integrated platform that would make it easier for doctors, nurses, and administrators to provide the highest level of patient service by quickly obtaining and sharing the most up-to-date information when they need it.

As part of this plan, UMCU hired Dutch software company ChipSoft to replace its electronic medical records (EMR) system with an advanced ChipSoft system that is easily extensible and provides a complete view of patient information. Based on Microsoft SharePoint 2010 and Microsoft SQL Server 2008, the electronic record system improves patient care by making it easier for healthcare providers to see what treatments have been administered to each patient. “Patients visit different parts of the hospital, and one of the challenges is for doctors to know what their colleagues are doing,” says H.H. Nauta, Director of Information Technology at the University Medical Center Utrecht. “In terms of delivering quality care, we’re in a much better situation now.”

The medical center has also developed a SharePoint portal that allows patients to access their own health records, view laboratory results, reorder medication, schedule appointments, and obtain answers to medical questions—anytime, anywhere they have a computer and Internet access. In addition, the medical center has set up a SharePoint portal that enables employees to access information about salary and benefits, place supply orders, and even request sick leave.

“Under the old sick leave process, if you were ill, you phoned your secretary and your boss,” says Nauta. “In the new situation, it’s all a digital process. It all saves paperwork and labor, and speeds up the process dramatically.”

The Full Story

Putting the Patient First
An academic hospital based in Holland, University Medical Center Utrecht (UMCU) consists of an adult hospital, a pediatric hospital, a military hospital, and a faculty of medicine. The medical center serves more than 500,000 patients each year, from short outpatient visits to inpatient surgeries that require lengthy stays.

UMCU strives to provide the highest-quality medical care by putting patients at the center of all healthcare processes. To improve care quality, the medical center wanted to replace its legacy hospital/clinic information system with an integrated platform that offers healthcare providers the complete, up-to-date information they need to perform their best work.

Better Information, More Informed Decisions
Over the past several years, UMCU has been working to replace its legacy system with an integrated platform based on Microsoft technology. The new platform includes several solutions designed to enhance the quality of patient healthcare and improve the efficiency of the medical center’s operations:

  • Patient electronic record system. Working together with Microsoft partner ChipSoft, UMCU replaced its existing electronic medical records system with an advanced version that’s easily extensible and provides comprehensive information about the patient. Based on Microsoft SharePoint 2010 and Microsoft SQL Server 2008 data management software, the electronic record system details what treatments and medications have already been administered to a patient. “It also shows everything that needs to be done to that patient—what kinds of medications they need, if they have to go through surgery—everything doctors need to make optimal decisions,” says Hans Mulder, CEO of ChipSoft.

    The project was started in 2010 and implemented in June 2011, with all patient information transferred to a SQL Server database overnight. “They closed down their system on a Thursday, we went live on Friday, and it all went smoothly,” says Mulder. “One of the advantages of Microsoft technology is that it’s broadly used within hospitals, and it connects really well to other systems.”

  • Patient portal. The patient portal allows patients to view their health records, see their laboratory results, schedule appointments, fill out forms, and obtain answers to medical questions—anytime, anywhere they have access to a computer and the Internet. Patients can upload photos of their disease and obtain advice. They can also stay in touch with doctors during their recovery without traveling to the hospital. Already, 30,000 patients have access to the patient portal, and UMCU plans to add 70,000 more patients by the mid of 2013.

  • Employee portal: UMCU also implemented an employee portal and connected it to its enterprise resource planning (ERP) system, enabling employees to quickly access a range of administrative information. For example, employees can view information about salary and benefits, request sick leave and vacation days, and easily track purchase orders.

Real Impact for Today’s Healthcare
The new patient electronic record system and the patient and employee portals are helping to improve the quality of healthcare, while increasing the efficiency of the medical center’s operations. For example, the prescription and administration of medication have been turned into a digital process, which enhances patient safety.

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* In the old situation, you often had to wait two months for management information. In the new situation, you have it almost instantaneously. *

H.H. Nauta
Director of Information Technology, University Medical Center Utrecht

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With an advanced patient electronic record system, doctors and nurses and supporting staff can make informed decisions without having to place phone calls or search for information. “The overall quality of work is increasing because doctors have better overall information about their patients,” says H.H. Nauta, Director of Information Technology at the University Medical Center Utrecht.
In addition, the electronic record system is helping the medical center enhance its research. “We have a very big database of patient information, and if a patient agrees, we use this information for research purposes, which improves our understanding of diseases and medications,” Nauta says.

Likewise, the patient portal is improving care. Lead times for scheduling appointments have decreased, and patients have quicker access to medical information. “Patients now have easy access to their health records and more control over their own health process,” Nauta says. “There’s a much better connection between the home environment and the hospital.”

In the meantime, the employee portal is improving administrative decision making. “It saves a lot of paperwork, it improves employee satisfaction, and it helps managers get a better picture of what’s going on in the organization,” says Nauta.

The employee portal also improved administrative efficiency by providing employees with real-time access to operational information, such as purchase orders and invoices. “In the old situation, you often had to wait two months for management information,” Nauta says. “In the new situation, you have it almost instantaneously.”

The fact that Microsoft software is seamlessly integrated and connects well to other ERP systems has enabled UMCU to build a highly integrated platform. “Microsoft technology has great value in connecting people with people—like patients with doctors and nurses, doctors with doctors, doctors with nurses, and the home situation with the hospital environment,” Nauta says. “It’s clearly helped us move closer to our goal of putting the patient at the center of the care process.”

Microsoft Health
www.microsoft.com/industry/healthcare

Customer Success Stories
For more information about other Microsoft customer successes, please visit:
www.microsoft.com/casestudies

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Solution Overview



Organization Size: 11300 employees

Organization Profile
One of the largest public health institutions in the Netherlands, University Medical Center Utrecht serves more than 500,000 patients per year.

Software and Services
  • Microsoft SharePoint Server 2010
  • Microsoft SQL Server 2008
  • Microsoft Office 2007 Suites
  • Microsoft Office 2010 Suites
  • Windows 7

Vertical Industries
Health Provider

Country/Region
Netherlands

IT Issue
Document and Records Management

Languages
English

Partner(s)
ChipSoft

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