Emirates Identity Authority (EIDA), of the United Arab Emirates (UAE), oversees the implementation of the Population Register—an electronic national database—and the ID card programme. In 2007, it deployed Microsoft Dynamics® GP to support expansion, facilitate internal collaboration, and consolidate unstructured data. With its adoption, EIDA improved employee productivity by 50 per cent and reduced the cost of its business support operations.
EIDA—established in 2004—is an independent federal authority of the UAE. It is given responsibility, by the government, to create the Population Register—an accurate, centralised database that consists of particulars and data of all UAE nationals and expatriate residents. It also manages the national ID card programme and issues all citizens over the age of 15 with electronic ID cards that contain their biometric and personal details.
The nature of this work requires the organisation to process large amounts of data between departments. But this was difficult to achieve because the authority’s existing IT infrastructure was decentralised and had data spread across several divisions.
Darwish Al Zarouni, General Manager at EIDA, says: “Our financial department used Microsoft Office Excel 2003 spreadsheet software along with small accounting applications to keep track of expenses, payroll, and other accounts. The software was isolated and lacked integration with other applications, so users had to manually enter data, which was time consuming and prone to error.”
||Microsoft Dynamics GP has exceeded our expectations. We have moved to a structured business process that enhances productivity by 50 per cent and we can make better decisions.
||Darwish Al Zarouni
Emirates Identity Authority
Other departments also operated inefficiently. The purchasing division of EIDA had limited automation and performed all business processes manually, while the human resource department used basic software, which lacked functionality. Tasks such as calculating salaries took human resource employees three days to perform manually—taking into account deductions, benefits, allowances, and vacations—because of the disparate systems in use.
Al Zarouni says: “We desperately needed a single system to integrate services and financial processes while providing users with consolidated and real-time data. We were also keen to deploy a solution that used the existing IT assets at EIDA and could be implemented quickly.”
EIDA directors conducted a thorough analysis of leading products and evaluated them against criteria such as minimum installation time, ease of use, and ease of customisation. In August 2007, they consulted Microsoft Gold Certified Partner BayaNet, and subsequently deployed the Microsoft Dynamics GP business management solution. The product provides growing organisations with scalable financial and operational functionality, such as advanced consolidation, robust business intelligence, rich reporting, forecasting, and budgeting.
Al Zarouni says: “We chose Microsoft Dynamics GP because it’s built to work with the Microsoft Office 2007 suites. It’s easy to use and flexible, which helps us respond quickly to information requests and comply with changing regulations and security mandates.”
The solution delivers powerful monitoring, financial, and customer relationship management (CRM) tools that help EIDA track needs and requests more effectively. Also, features such as the general ledger, workflows, and analytical accounting have been quickly adopted by employees, streamlining processes and increasing the amount of data shared between departments.
By working closely with BayaNet, EIDA customised the solution to meet its specific needs and completed deployment in six months. “Both BayaNet and Microsoft took the time to understand our business needs and put together a great solution for us. We could quickly integrate it with our existing IT systems, and were all using it in no time because the user interface is so familiar and intuitive,” says Al Zarouni.
With Microsoft Dynamics GP, the EIDA has streamlined its business processes, increased collaboration between departments and reduced manual work. The solution integrates with its existing technology and so was quick to deploy, reducing costs and maximising employee productivity. Al Zarouni says: “Microsoft Dynamics GP has exceeded our expectations. We have moved to a structured business process that enhances productivity by 50 per cent and we can make better decisions with improved reporting.”
- Reduces manual tasks. EIDA can automate its business processes, improving employee productivity by 50 per cent. For example, the human resources department can calculate salaries in two minutes using the payroll function, rather than taking three days, as before.
- Simplifies deployment. Technicians can quickly implement the solution because it integrates with the agency’s existing technology and has easy-to-use customisation tools. This reduces inconvenience to EIDA and lowers maintenance costs.
- Increases collaboration. Staff in different departments within EIDA can locate information quickly and work with each other more productively in an online environment.
- Improves decision making. Company directors and managers can produce comprehensive reports and access personalised data to help them make fast and effective decisions.
- Supports expansion. As the authority extends its operations, the technology can scale to match the needs of the business, supporting any new applications.
For more information about other Microsoft customer successes, please visit: www.microsoft.com/resources/casestudies
All rights reserved. This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.