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Posted: 10/18/2012
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Macmillan Cancer Support Macmillan Cancer Support Uses Microsoft Dynamics to Help People Living with Cancer

When people affected by cancer call Macmillan Cancer Support, the organization needs to capture their information and set up workflows that address individual customer needs. To implement this capability, Macmillan deployed Microsoft Dynamics CRM. Consequently, customers tell their often heart-wrenching stories only once, and Macmillan staff save time and improve service by reviewing the details of previous calls when follow-up contacts occur. With the help of Microsoft Dynamics, Macmillan Cancer Support can serve patients better and help those patients through their fight with cancer.

Learn more about MacMillan Cancer Support at www.macmillan.org.uk.

This is a Video Only Case Study. Please be sure to view the available video for additional information.

Solution Overview



Organization Size: 500 employees

Software and Services
Microsoft Dynamics CRM 2011

Vertical Industries
Charities & Philanthropic

Country/Region
United Kingdom

Languages
English

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