4-page Case Study
Posted: 2/17/2013
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Manupatra Information Solutions Legal and Business Publisher Speeds Access to Relevant Information using Enterprise Search

Manupatra, online providers of diverse Indian legal and business information, had a huge amount of information that required significant levels of management. To cope with this volume of data, the company needed a solution that would empower users to easily access information. To enhance the usability of www.manupatra.com, it implemented an enterprise search solution using Microsoft FAST Search Server 2010 for SharePoint. The solution enhances user experience and delivers more powerful search functionality. Faster and more accurate searches lead to productivity increase and also yield more time for innovation.

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* Users are more efficient and productive with the new search capability, because they find the information they seek faster. Search performance has also improved, which highly boosts productivity. *

Deepak Kapoor
CEO & Founder Director, Manupatra Information Solutions

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Situation

Manupatra Information Solutions is the fastest growing company in law publishing and is reckoned to be the pioneers in online legal research in India. With primary documents and proprietary analytical content covering commentaries, treaties, digests, and editorial enhancements, Manupatra has created the largest and most comprehensive online resource of Indian materials. It is the preferred provider of legal, taxation, corporate, and business policy databases in India.

The company started operations in 2000 and launched its flagship product, the online databasewww.manupatra.com in August 2001. NXT, the content management software from NextPage was used to launch this service. However, over the last 10 years, not only has the number of users increased to 5000, the data size has massively increased to around 100 GB with index size up to 300/400 GB. Access to the vast online database has made research exhaustive and extensive as it spans different geographies. “The sheer amount of information was daunting and we started experiencing limitations with our existing software,” says Deepak Kapoor, CEO, Manupatra.

NXT had limits on the number of collections and the data size. In addition, search performance and speed was inadequate. Any search that was being made on a larger subset of data, such as searching on more than one collection, was slowing down the performance. Apart from that, the solution did not offer many basic features such as, did you mean, synonym, custom relevancy tuning, faceted search, navigators, taxonomy, and connectors. “NXT was designed to handle a fewer number of concurrent users and a limited data size,” explains Shyamjee Sudhakar, Technical Lead, Manupatra. “Queries across a large volume of content were taking more time and impacting the efficiency of the system.”

With the Indian user market maturing, the demands of users for more refined and cutting-edge features were also increasing. “As user expectations were increasing, there was a pressing need for better search refinement,” says Deepak Kapoor. “We decided to implement a new enterprise search solution that would make the lives of our users easier, enhance information management, and ultimately lead to better, more informed decision-making.”

Solution

Manupatra evaluated a variety of search technologies measuring the functional, technical, and business features of these systems against criteria. It also evaluated Microsoft FAST Search Server 2010 for SharePoint. The company was quickly attracted to the Microsoft enterprise search platform’s versatility, flexibility, and capability to expand. “We were really impressed with what we saw of Microsoft FAST Search Server 2010 for SharePoint,” says Deepak Kapoor. “It offered best-in-class technologies and cutting-edge innovations that connect people to information.”

Manupatra took advantage of several ease-of-use features in FAST Search Server 2010 for SharePoint to speed information search. The company used the relevancy tuning capabilities in FAST Search Server 2010 for SharePoint to optimize the relevance model and create additional relevance profiles that users can use to sort results according to their specific search needs. It also improved its search capability, which increased search usage substantially and also led to higher user satisfaction. Deepak Kapoor says, “With FAST enterprise search we have been able to provide a combination of integrated legal research tools, a comprehensive collection of primary and secondary material, and cutting-edge design features. It maximizes the power, efficiency, and accuracy of the legal research process to help users get relevant and faster results.”

Manupatra users can use the synonym features of FAST Search Server to find information without coming up with every possible variation. In addition, the company has been able to ‘Googlize’ legal research. The search engine offers simple and intuitive solutions with options of single box search, field search, and advanced search, using Boolean logic.

The search engine has a fully customizable indexing pipeline. This makes it easy to determine which components should be added to a pipeline, including the ones added via scripts. Multiple indexing pipelines can also be defined. Overall, the FAST indexing pipeline architecture gives great control over the indexing process.

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* By implementing FAST Search Server for SharePoint, we are able to reduce the search time considerably. What would take a day or two can now be done in a matter of minutes. *

Shyamjee Sudhakar
Technical Lead, Manupatra Information Solutions

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Additionally, it supports many different kinds of document types and document attachments. The contextual search, relevancy and navigators take the users to the desired document in one go. FAST ESP quickly returns answers to questions, not references to them, and does so in a much more tightly controlled scope with a greater awareness of surrounding context to drastically improve accuracy. “It's able to handle very large documents as well as huge amounts of data,” explains Shyamjee Sudhakar. “Plus it’s great at inferring hidden relationships based on content and metadata. The scale-up and scale-out facilities of FAST are quite good.”

FAST ESP supports text search in all Unicode languages including Hindi, Tamil, Marathi, and Kannada. As Manupatra covers judgments of various courts in which some parts may appear in vernacular language, searching the same becomes easily possible.

FAST ESP connects to more structured, unstructured, and rich media sources, supports more platforms, understands more languages, and adapts more exactly to the environment than any other search technology. And with the holistic management view from the Search Business Center (SBC), FAST ESP is very easy to use and tuned to business priorities.

Users can search globally, without having to select the database where they have to search. Alternately, for specific searches, an option to identify and mark the database is available. The global search option is greatly appreciated since the user does not have to define where to search.

Deepak Kapoor concludes, “Our goal is to connect people and information, so that anyone can quickly find out what they need to know about anything. Introducing the FAST enterprise platform has helped us not only achieve our goal but also retain our industry leadership.”

Benefits

By using FAST Search Server 2010 for SharePoint as the search engine for www.manupatra.com, users have seen faster and more accurate searches, which yield relevant information. Most importantly, the solution makes it easier to organize, search, and analyze content, which results in increased operational efficiency.

Reduces Search Time

By using the new enterprise search capability, Manupatra has enabled its users to find the information they are looking for much faster than they could with the previous search capabilities. FAST platform can search millions of documents in milliseconds and give a lot of additional information which a customer has not even thought of with various filters. “By implementing FAST Search Server for SharePoint, we are able to reduce the search time considerably,” says Shyamjee Sudhakar. “What would take a day or two can now be done in a matter of minutes.”

Performance has improved dramatically. The relevancy of results on queries has increased and renewal rates are up by 12–13 percent. The solution went live in August 2011 and the entire investment was recovered in just a year.

Improves Management, Increases Efficiency

The new search function has become a tool for continual site management. Users no longer have to visit multiple systems and conduct numerous searches to find information. For instance, if a lawyer needs case laws, he inputs the same in the search box, without specifying the location of search. The results displayed can then be filtered through the navigators. The lawyer can view the collection based on importance or he can chronologically make the selection, or use one of the many filters available. The search is run on a single database, which is further filtered and thereafter can be sorted on various parameters depending on the individual user.

The centralization of documents has helped to increase the efficiency of sharing and retrieving documents. Deepak Kapoor says, “Users are more efficient and productive with the new search capability, because they find the information they seek faster. Search performance has also improved, which highly boosts productivity.”

Offers More Time for Analysis and Review

By using FAST Search Server 2010 for SharePoint, the company reduces time spent on management and other activities that may have been completely eliminated. “Our users are our ultimate beneficiaries,” says Priyanka, COO, Manupatra. “It is therefore critical that we do not waste time in mundane tasks and rather provide more relevant search to our users. We continually strive to keep our industry leading position.”


Microsoft SharePoint Server 2010

Microsoft SharePoint Server 2010 is the business collaboration platform for the Enterprise and the Internet.

For more information about Microsoft SharePoint Server 2010, go to:

www.microsoft.com/sharepoint

For More Information

For more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495. Customers in the United States and Canada who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to:

www.microsoft.com

For more information about Manupatra Information Solutions, call 91-120-4014515 or email at contact@manupatra.com or visit the website at: www.manupatra.com

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Solution Overview



Organization Size: 85 employees

Organization Profile

Manupatra, the pioneers in online legal research in India, are the leading publishers and providers of legal, tax, corporate, and business policy databases in India. Headquartered in Noida, India, the company employs 85 full time employees and about 100 freelancers in 13 offices across India.


Business Situation

Manupatra’s existing search platform was getting outdated and had limited search functionalities. The company desired a faster, more accurate search mechanism for its users.


Solution

Manupatra implemented an enterprise search platform using Microsoft FAST Search Server 2010 for SharePoint, which is able to search and return highly relevant and accurate search results.


Benefits

  • Reduces search time
  • Improves management, increases efficiency
  • Offers more time for analysis and review


Software and Services
  • Microsoft FAST Search Server 2010 For Sharepoint
  • Microsoft SharePoint Server 2010

Vertical Industries
Publishing

Country/Region
India

Languages
English

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