The Tanzania Revenue Authority implemented an online payment system for payment of motor vehicle taxes. As a result it sees revenue collection climb as tax payers find it easier to make their payments with the 24/7 online payment service.
The Tanzania Revenue Authority collects taxes on behalf of the government. Its remit is wide ranging and it collects revenues across many areas of economic and public life within Tanzania. One such area is motor vehicle registration taxes. The organization
wanted to improve how it collected taxes in this area by introducing a system that would allow tax payers to make their payments directly online.
||Thanks to Microsoft technologies we have a system that is easy to manage and easy to upgrade. Revenue collection has increased since the system was introduced and I’m happy to say it’s certainly efficient in terms of fees and tax
| Bernard Mpangala
Senior Business Analyst
Tanzania Revenue Authority
Its existing system was partially online and automated at the back office. However, there were elements of the service, mainly front office functions that relied on manual processing of payments. This sometimes led to mistakes such as some customers being overcharged.
It was also difficult for some customers to make payments because the motor vehicle registration tax office had limited opening times. In turn, this led to a fall in revenues and customers being faced with penalties for missed payment deadlines.
TRA charged Microsoft partner, Techno Brain, with developing an integrated module on the new Motor Vehicle Registration System that would allow customers to make online payments at any time. However, the system needed to be built using Microsoft technologies
because existing back office systems had been developed on a Microsoft stack and as a result integration would be straightforward. The Microsoft interface was also well known and widely used, which TRA estimated, would spur adoption of the service. Techno
Brain along with its technology partner Integra Microsystems developed and implemented a new platform using Microsoft Visual Studio and Microsoft SQL Server. The platform was called the Central Motor Vehicle Registration System (CMVRS) and provided:
• Seamless integration with other TRA back-office systems
• Mobile payment option via web services that integrate with mobile provider platforms
• Integration with TRA’s existing online payment gateway
• Ability to access system by managers to generate reports and gain insight into revenue generation
• Easy for customers to pay from their mobile phone or via agents obviating the need to visit banks for payment
• System runs 24/7 so taxpayers can make payments within stipulated deadlines reducing the need to pay penalties for missed payment deadlines
• Integration with other back office systems makes for accurate and insightful reporting to TRA managers
• Middlemen eliminated as customers can now check from their mobile handsets if payment is made and whether they have a valid license
• Proper calculation of fees as all payments are calculated by the system, compared to earlier process where some outstanding balances/assessments were done manually
• Increased revenue collection for motor vehicle fees with up to 50 new users using the system each day
• Increased transparency due to reduction in unnecessary interaction between taxpayers and revenue authority
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