"The expertise and professionalism of Microsoft Premier Support Services in planning and deploying the various Microsoft solutions has enabled us to achieve our goals. I’m very happy that we chose them
as our partner on this project." David Igweta, Head of ICT Services, NIC Bank
NIC Bank Group is an established integrated financial services provider with branches in Kenya, Tanzania and Uganda, offering a wide range of financial products and services such as asset financing, personal and business
current accounts, foreign exchange services and institutional banking for not-for-profit organizations. By deploying a suite of Microsoft solutions that included Windows 7, Microsoft Office 2013,
Windows Server 2012, Microsoft System Center 2012 and Microsoft SQL Server 2012; the bank was able to increase efficiency and minimize costs.
For the IT department at NIC Bank, providing efficient IT support to its colleagues is one of its key goals. However, realizing this objective was very tedious, time-consuming and expensive.
For starters, setting up and upgrading computers was done manually. In practice, this meant that the computer had to be delivered to the IT department and later returned to its owner, who could be working miles away from the main office.
Additionally, the bank did not have a system in place that would allow the automation of software installation and updates. Thus, if there was a request from a user to install, upgrade or repair an application, system administrators would have to copy the
application across the network and create a remote connection in order to resolve the problem. This was exacerbated by the fact that the bank’s employees were running on different operating systems and office applications. In order to make their process more
efficient, the bank needed to:
provide a standard operating system and office application
centralize the installation, upgrade and repairs of all software applications
shorten the period to resolve IT issues
cut costs and find a solution that is easy to maintain
NIC Bank turned to Microsoft Premier Support Services for guidance. Because of the company’s diverse business requirements, Microsoft Premier Support Services suggested a multi – pronged approach that would consist of implementing several solutions such
as Windows 7, Microsoft Office 2013, Windows Server 2012, Microsoft System Center 2012 and Microsoft SQL Server 2012. This proposal was approved and executed.
“The key objective for us was to achieve a higher level of standardization by adopting a common set of software applications, as well as monitoring capability across the entire organization. This approach would allow us to resolve IT support issues much
more quickly and minimize disruption to the business. I’m very happy to say that we have achieved this goal with flying colors,” says David Igweta, who works as the Head of ICT Services at the bank.
“The expertise and professionalism of Microsoft Premier Support Services in planning and deploying the various Microsoft solutions has enabled us to achieve our goals. I’m very happy that we chose them as our partner on this project,” he adds.
centralized and automated PC and application deployment
increased efficiency and productivity
user friendly solutions
baseline management for PC setup
easy to maintain
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