1-page Solution Brief
Posted: 4/9/2014
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NIC Bank Bank Cuts Costs and Becomes Agile through Standardization and Automation

"The expertise and professionalism of Microsoft Premier Support Services in planning and deploying the various Microsoft solutions has enabled us to achieve our goals. I’m very happy that we chose them as our partner on this project." David Igweta, Head of ICT Services, NIC Bank

NIC Bank Group is an established integrated financial services provider with branches in Kenya, Tanzania and Uganda, offering a wide range of financial products and services such as asset financingpersonal and business current accountsforeign exchange services and institutional banking for not-for-profit organizations. By deploying a suite of Microsoft solutions that included Windows 7, Microsoft Office 2013, Windows Server 2012, Microsoft System Center 2012 and Microsoft SQL Server 2012; the bank was able to increase efficiency and minimize costs.

Business Needs

For the IT department at NIC Bank, providing efficient IT support to its colleagues is one of its key goals. However, realizing this objective was very tedious, time-consuming and expensive.

For starters, setting up and upgrading computers was done manually. In practice, this meant that the computer had to be delivered to the IT department and later returned to its owner, who could be working miles away from the main office.

Additionally, the bank did not have a system in place that would allow the automation of software installation and updates. Thus, if there was a request from a user to install, upgrade or repair an application, system administrators would have to copy the application across the network and create a remote connection in order to resolve the problem. This was exacerbated by the fact that the bank’s employees were running on different operating systems and office applications. In order to make their process more efficient, the bank needed to:

  • provide a standard operating system and office application

  • centralize the installation, upgrade and repairs of all software applications

  • shorten the period to resolve IT issues

  • cut costs and find a solution that is easy to maintain

Solution

NIC Bank turned to Microsoft Premier Support Services for guidance. Because of the company’s diverse business requirements, Microsoft Premier Support Services suggested a multi – pronged approach that would consist of implementing several solutions such as Windows 7, Microsoft Office 2013, Windows Server 2012, Microsoft System Center 2012 and Microsoft SQL Server 2012. This proposal was approved and executed.

“The key objective for us was to achieve a higher level of standardization by adopting a common set of software applications, as well as monitoring capability across the entire organization. This approach would allow us to resolve IT support issues much more quickly and minimize disruption to the business. I’m very happy to say that we have achieved this goal with flying colors,” says David Igweta, who works as the Head of ICT Services at the bank.

“The expertise and professionalism of Microsoft Premier Support Services in planning and deploying the various Microsoft solutions has enabled us to achieve our goals. I’m very happy that we chose them as our partner on this project,” he adds.

Benefits
  • centralized and automated PC and application deployment

  • increased efficiency and productivity

  • user friendly solutions

  • baseline management for PC setup

  • patch management

  • inventory management

  • easy to maintain


This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Solution Overview



Organization Size: 700 employees

Organization Profile

NIC Bank was incorporated in 1959, in Kenya. Its vision is to establish long term, profitable customer relationships through the provision of a complete range of banking and financial services. It is quoted in the Nairobi Stock Exchange.


Software and Services
  • Microsoft System Center 2012
  • Microsoft Office 2013 suites
  • Microsoft SQL Server 2012
  • Windows Server 2012
  • Windows 7

Vertical Industries
Banking

Country/Region
  • Kenya
  • Uganda
  • Tanzania

Languages
English

Partner(s)
Microsoft Premier Support Services

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