1-page Solution Brief
Posted: 5/19/2014
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China Mobile Pakistan – ZONG Pakistani mobile provider develops IT platform future proofed for innovation and growth

China Mobile Pakistan – ZONG is a leading provider of mobile services. When China Mobile Pakistan acquired Paktel, a Millicom group company it inherited elements of an IT infrastructure that were inefficient and difficult to manage. By implementing Windows Server 2012 and Hyper-V Server the company is not only addressing these issues, which were adversely impacting on operations, but also laying the foundation for a cloud-based future and company growth.

Business Needs

China Mobile Pakistan – Zong (CMPak - Zong) is fully owned by China Mobile, the world’s largest mobile operator which dominates the Chinese mainland with 66.5% of the mobile market share. The company entered the Pakistani market by acquiring an existing operator under the brand name Paktel. In a short time, CMPak – ZONG has become a major player in the Pakistan market and aims to galvanize its position even further by offering a raft of innovative and leading services. However, its ambitious strategy needed a firm IT infrastructure foundation in order to build and grow its presence.

* We ran a pilot for VMware and assessed open source options but concluded, given the wider context of future IT infrastructure development, that Windows Server and Hyper-V was a much better choice. *

Muhammad Abdul Wajid
IT Director
China Mobile Pakistan – ZONG

• ZONG had not previously focused on IT and as a result CMPak inherited a legacy IT infrastructure blighted by performance and operation problems

• ZONG had 150 internal web portals used by employees to access a wide range of applications and services to drive business operations

• It was difficult to predict the performance requirements for each portal, and back-end hardware was out of date

• Applications and services often went down under the weight of unpredictable user demand


The company’s immediate aim was to address the hardware problems it was experiencing. However, at the same time it was looking to the future and a potential cloud platform. With this in mind it began exploring technologies that would not only help it address immediate performance concerns but also provide a platform for future IT developments. As a result, it began exploring technologies such as VMware and the open source Linux alongside Windows Server 2012 and Hyper-V. Muhammad Abdul Wajid, IT Director, CMPak – ZONG said: “We ran a pilot for VMware and assessed open source options but concluded, given the wider context of future IT infrastructure development, that Windows Server and Hyper-V was a much better choice.”

• Implemented Windows Server 2012, Windows Server 2012 R2 and Hyper-V

• Replaced 40 legacy servers and 20 desktops acting as servers with 21 Windows servers

• Created 200 virtual machines using Hyper-V and the 21 Windows servers


• Strong local Microsoft presence offered significant advantages over VMware and Linux

• High virtualization ratio delivers considerable costs savings

• Windows Server 2012 and Hyper-V widely considered by IT team to offer the best management and monitoring capabilities when compared to VMware and open source

• Platform is cost-effective and easy to maintain freeing up the IT team and enabling them to focus on other tasks

• Easy integration, efficiency and robustness of Microsoft technologies makes it easy for company to integrate with other technologies such as SharePoint, Exchange and SQL Server

• Windows Server 2012 and Hyper-V enables the company to develop new products and services and get them to market quickly

• Company’s overall IT strategy and clear Microsoft roadmap provides foundation for future innovation unlike open source technologies which were difficult to predict in terms of development

• Cloud-ready platform

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Solution Overview

Organization Size: 3200 employees

Organization Profile

China Mobile Pakistan – ZONG is currently the third largest mobile provider in Pakistan. It provides unprecedented coverage, and voice and data options bolstered by a wide range of tariffs.

Software and Services
  • Windows Server 2012
  • Microsoft Hyper-V Server
  • Windows Server 2012 R2

Vertical Industries
Communications and Network Service Providers


Business Need
  • Cloud & Server Platform
  • Cost Containment