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JP Hrvatske Telekomunikacije d.o.o. Mostar   5 reviews
Telecom Operator Empowers Its Sales Staff New Technologies
2 page Case Study posted: 04/09/2014

The company faced the challenge of having sales data scattered across many disparate and disconnected systems, which made it hard to create a singular view of the company’s customers and making it impossible for sales managers to have good insight into the sales process and performance. The need for integration was most clearly visible in the process of acquiring new SMB customers, which is one of the company’s primary business goals. HT ERONET realized it need a common information system that would make it possible for telesales to easily hand off leads to sales representatives in the field and provide the features required to track sales opportunities from qualification to the signed contract.

  • Publication Date:
  • 04/09/2014
  • Partner(s):
  • InfoCumulus
  • Industries:
  • Communications and Network Service Providers
  • Business Need:
  • Business Productivity
  • Customer Relationship Management (CRM)
  • Unified Communications
  • Sales Management
  • Country/Region:
  • Bosnia and Herzegovina
  • Software and Services:
  • Microsoft SQL Server Technologies
  • Microsoft Exchange Technologies
  • Microsoft Dynamics CRM 2011
  • Active Directory Domain Services
  • IT Issue:
  • CRM
Ball Packaging Europe   0 reviews
Microsoft Dynamics CRM optimizes customer support
2 page Case Study posted: 04/07/2014

Ball Packaging Europe is one of the leading drink can manufacturers in Europe, generating a turnover of over EUR 1.5 billion annually, with approximately 2,800 employees. Until recently, Ball Packaging Europe had been storing its customer data in an inconsistent, list-like structure based on Lotus Notes, which was only accessible to its Technical Customer Service. Being that it was not a truly functional database, it was impossible to analyze or manage the data in any useful way. In addition, there were only rudimentary interfaces for connection to external systems. A connection to the processes and data of other Ball companies was not available in the existing CRM system.

  • Publication Date:
  • 04/07/2014
  • Industries:
  • Other Services
  • Business Need:
  • Customer Relationship Management (CRM)
  • Country/Region:
  • Germany
  • Software and Services:
  • Microsoft Dynamics CRM Online
  • Microsoft Consulting Services
  • Dynamics CRM
KUKA Systems Group   0 reviews
Industrial Automation Pioneer Automates Car Body Production with Intelligent System
4-page Case Study posted: 04/07/2014

To handle continuous production for Chrysler Group’s Jeep® Wrangler, KUKA Systems Group needed an automated manufacturing solution that would meet the demands of a rigorous production schedule and have the flexibility to produce multiple car models on the same assembly line. In order to meet its goals, the company implemented an intelligent system anchored by Windows Embedded and Microsoft SQL Server that connects 259 assembly-line robots with a controller, over 60,000 device points, line-of-business applications, and back end systems. The new solution delivers continuous uptime and produces more than eight different car models and over 830 car bodies each day.

  • Publication Date:
  • 04/07/2014
  • Industries:
  • Automotive, Industrial Equipment & Aerospace
  • Business Need:
  • Customer Relationship Management (CRM)
  • Business Critical
  • Country/Region:
  • United States
  • Software and Services:
  • Windows XP Embedded
  • Microsoft SQL Server 2000 Enterprise Edition
  • Windows Server 2008 R2 Enterprise
  • Microsoft SQL Server 2008 R2 Enterprise
  • Microsoft SharePoint Server 2010
  • Microsoft Windows CE .NET 4.2
  • IT Issue:
  • Interoperability
  • High Availability
runtime software GmbH   7 reviews
IT Company Saves 90 Percent of Quality Assurance Time through LOB System Connection
2 page Case Study posted: 03/21/2014

runtime found that integrating software along a business process can be challenging and the existing tools often do not cover all the needs. runtime has selected Connect Bridge, a Business-Critical SharePoint solution to connect its Microsoft Dynamics CRM system with SharePoint to improve company-wide productivity, automate business processes, and improve decision-making.

  • Publication Date:
  • 03/21/2014
  • Partner(s):
  • Connecting Software
  • Industries:
  • IT Services
  • Business Need:
  • Business Productivity
  • Customer Relationship Management (CRM)
  • Sharepoint Business Critical
  • Country/Region:
  • Austria
  • Germany
  • United States
  • Software and Services:
  • Microsoft SharePoint Server 2013
Globosat Programadora Ltda   0 reviews
Media company leverages cloud-based technologies to drive collaboration and innovation
4-page Case Study posted: 03/03/2014

Founded in 1991, Globosat is a Brazilian company that produces content for cable and satellite TV with over 40 channels, including Sportv1 and 2, Rede Telecine, Multishow, GNT, Canal Brasil and Universal. With over 1,000 employees and an audience comprised of 45 million viewers distributed among more than 15 million households in the country, Globosat is the largest pay-TV provider in Latin America, and the market leader in Brazil.

  • Publication Date:
  • 03/03/2014
  • Industries:
  • Broadcasters
  • Cable and Satellite
  • Film & Studio
  • Business Need:
  • Business Intelligence and Reporting
  • Customer Relationship Management (CRM)
  • Enterprise Project Management
  • Support and Services
  • CRM
  • Marketing Management
  • Cloud & Server Platform
  • Country/Region:
  • Brazil
  • Software and Services:
  • Microsoft SQL Server
  • Microsoft Visual Studio
  • Microsoft Project Server
  • Microsoft Sharepoint Server
  • Microsoft Dynamics CRM
  • Microsoft Azure
  • Exchange Online
  • Lync Online
  • Microsoft Office 365
  • Microsoft System Center
  • Microsoft Services Premier Support
  • IT Issue:
  • Cloud Services
  • CRM
  • Private Cloud
Lifetime Products   4 reviews
Manufacturer partners with Microsoft Consulting Services for global ERP overhaul
4-page Case Study posted: 02/19/2014

Founded in 1986, Lifetime Products is the world’s leading manufacturer of blow-molded polyethylene folding chairs and tables, picnic tables, and home basketball equipment. The company also applies cutting-edge technology in plastics and metals to develop home storage solutions, chairs and benches, outdoor furniture, playground equipment, and more. Lifetime’s products are sold in Walmart stores as well as Sam’s Club, Costco, and other large retail chains. The company’s more than 1500 employees work in the Clearfield, Utah corporate headquarters and additional sites in China, Mexico, and other locations around the globe.

  • Publication Date:
  • 02/19/2014
  • Industries:
  • Automotive, Industrial Equipment & Aerospace
  • Business Need:
  • Customer Relationship Management (CRM)
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Business Agility
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Dynamics AX 2012
  • Microsoft Consulting Services
  • IT Issue:
  • Enterprise Resource Planning (ERP)
IFD Kapital   1 reviews
IFD Kapital is using Windows Azure cloud to build a new backup Data center for its MUZ.RU portal
4-page Case Study posted: 02/05/2014

IFD Kapital has recently deployed a new backup Data center based on Microsoft Windows Azure cloud platform for its digital media portal MUZ.RU. Microsoft public cloud provides a robust, flexible platform for MUZ.RU backup Data center assuring continuous accessibility and necessary scalability of portal media distribution services. Now that the approach proved its efficiency and effectiveness IFD Kapital continues broadening the Windows Azure usage. This time, the company conducts a pilot project for IFD Kapital’s financial services backup Data center in the cloud.

  • Publication Date:
  • 02/05/2014
  • Industries:
  • Media and Entertainment Equipment Providers
  • Banking
  • Business Need:
  • Customer Relationship Management (CRM)
  • Country/Region:
  • Russia
  • Software and Services:
  • Microsoft Azure
  • IT Issue:
  • Data Warehousing
  • Personal Productivity
Agrera   3 reviews
Being the Master of Your Business
4-page Case Study posted: 01/16/2014

In today's dynamic business environment, it is difficult for a retail company that operates within a very specific market to find a suitable IT solution to qualitatively and fully manage business processes. With the Microsoft Dynamics CRM client relations management solution, the retailer of agricultural raw materials Agrera is able to gather, collect, structure, and analyze large amounts of information regarding business processes. The obtained data helps to identify future business potential by providing insight for making long-term business decisions, for better planning of the company's budget and operations, and for drawing valid conclusions. At the same time, the solution does not burden employees, but rather facilitates the flow of internal information and helps to more efficiently divide work among themselves.

  • Publication Date:
  • 01/16/2014
  • Partner(s):
  • ELVA
  • Industries:
  • Agriculture
  • Business Need:
  • Business Productivity
  • Customer Relationship Management (CRM)
  • Mobility
  • Sales Management
  • Service Delivery
  • Country/Region:
  • Latvia
  • Software and Services:
  • Microsoft Dynamics CRM 2011
  • IT Issue:
  • Data Warehousing
  • Customer Relationship Management
Microsoft Corporation   2 reviews
Microsoft Improves Reporting and Forecasting for Global Workforce with BI Solution
2 page Case Study posted: 01/16/2014

To support growth in its emerging business divisions, Microsoft wanted better reporting and forecasting tools for its global sales team. To meet its goals, the company implemented a solution based on the Microsoft SQL Server 2012 Analysis Services tabular model and self-service business intelligence (BI) tools, such as Microsoft Excel 2013 Power Pivot and Power BI for Office 365. As a result, the company simplified reporting for its mobile workforce, improved sales processes, and gained better access to business data from virtually any location.

  • Publication Date:
  • 01/16/2014
  • Industries:
  • IT Services
  • Business Need:
  • Customer Relationship Management (CRM)
  • Country/Region:
  • United States
  • Software and Services:
  • Bing Maps
  • Microsoft SQL Server PowerPivot for Microsoft Excel
  • Microsoft SQL Server Reporting Services
  • Microsoft Office 365
  • Microsoft SQL Server 2012 Enterprise
  • Microsoft SharePoint Server 2013
  • Microsoft Office 2013 suites
  • Microsoft SQL Server 2012 Analysis Services
  • IT Issue:
  • Cloud Services
  • High Availability
ISS Facility Services GmbH   0 reviews
CRM Opens Up Synergy Effects
Results posted: 11/25/2013

ISS’s Results with Microsoft Dynamics CRM Focus: Improve customer management processes Results: Efficient processes, precise reports, more transparency Features: International Roll-Out, deep integration to ERP-System

  • Publication Date:
  • 11/25/2013
  • Partner(s):
  • PRIM Management Consult GmbH
  • Industries:
  • Architecture, Engineering & Construction
  • Other Services
  • Business Need:
  • Customer Relationship Management (CRM)
  • Country/Region:
  • Germany
  • Software and Services:
  • Microsoft Dynamics CRM
  • Microsoft Dynamics CRM 2011
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