Tru-Marine, one of the world’s largest specialist in turbocharger repairs and parts supply, wanted to tighten workflow integration and improve information flow within its business divisions to better meet customers’ needs. With Microsoft Dynamics™, it successfully integrated information flow, streamlined critical business processes and increased business visibility – all critical factors in accelerating its global expansion.

IT is business-critical for Saudi Post, an organization that relies on technology for effective and efficient delivery of high-quality and modern postal services. The IT department saw itself as a reliable service provider that met and exceeded customers’ needs, and IT management knew that processes, people, and the IT service life cycle were critical to this effort. When Saudi Post unveiled a plan for its next-generation postal services, the IT department reviewed its operations to see how it could best support Saudi Post’s business goals. An IT Service Management Assessment determined that the creation of a Network Operations Center would help the IT department manage, operate, monitor, and support all IT services more effectively and efficiently. Now, Saudi Post has reduced IT operations costs and improved service reliability and has an organized IT operations structure.

Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a reliable service provider that met customers’ needs at or above expected service levels. When Saudi Post unveiled a blueprint for next-generation postal services, IT management realized the need to balance a technology improvement strategy with an examination of processes, people, and the IT service life cycle to be able to effectively support business processes and to provide reliable IT services. An IT Service Management Assessment recommended a two-year Service Improvement Program to make overall improvements and determined that a centralized IT Service Desk would be key to providing more reliable and available IT service. Now, the Saudi Post Service Desk provides consistent, timely service that customers appreciate.

Alpha Bank carefully evaluates customer feedback to provide improved services that meet customer needs. However, the bank’s infrastructure had grown obsolete, making it difficult for the IT team to effectively develop new services for its alternative banking channels, such as the Internet and phone. The Alpha Bank IT team worked with Microsoft Services to build a service-oriented architecture that would be more flexible. To provide end-to-end value, Microsoft Services also helped the bank develop a new call center application, establish a business intelligence solution for capturing customer data, and instill best practices for developing on the Microsoft application platform. With the help of Microsoft Services, Alpha Bank has reduced the risks of moving forward on a project of this magnitude and maximized the business value that IT delivers.

To initiate work on a large implementation with Hempel, a global provider of paint-based products, Microsoft® Gold Certified Partner Microsolutions and its associate company, Fullscope Scandinavia, accessed Microsoft Partner Program Technical Sales Assistance. The Technical Sales Assistance team provided documentation, testing, and validation of the necessary capabilities in Microsoft Dynamics® AX 2009 to address all of Hempel’s solution requirements. In addition to collaborating with the Technical Sales Assistance team, Fullscope Scandinavia took advantage of its Microsoft Gold Certified Partner benefits to work closely with other Microsoft teams, helping secure the largest deal in Fullscope Scandinavia’s history. With help from Microsoft, the company avoided costly delays and strengthened its project portfolio to drive future sales and support sustained business growth.

Sempra Energy Solutions (SES) is a top energy retailer in the United States. SES wanted a solution to help it connect its core business processes and better manage its enterprise application development. The company chose Microsoft® BizTalk® Server 2009 as its integration solution because of its built-in Business Rules Engine, support for service-oriented architecture, and standardized administrative console. Now SES can develop more robust, maintainable solutions, and developers have shortened business rules development time by 87 percent. Support for Microsoft Visual Studio® 2008 and Microsoft Visual Studio Team System 2008 Team Foundation Server helps developers work collaboratively and gives them consistent tools for developing, tracking, and deploying BizTalk Server 2009 applications.

Picis, a leading provider of high-acuity care information systems and Microsoft® Gold Certified Partner, provides hospitals with up-to-date clinical information at the point of care. Picis wanted to investigate Microsoft foundational technologies in conjunction with designing a service-oriented architecture. Through engagements at the Microsoft Technology Center (MTC), Picis was able to investigate ways to update its solution with industry experts, as well as draw on other MTC resources to reduce time-to-market for the company’s solutions.