TDC is the largest telecommuncations company In Denmark. The company plays a leadership role in utilizing the latest technologies to deliver telecommunication services. TDC needed to decrease inbound sales staff overhead, reduce call handling times, and enable more cross- and up-selling opportunities. TDC implemented the Microsoft Customer Care Framework, and was able to reduce sales overhead, handle customer calls more efficiently, and enable more opportunities for cross- and up-selling of services.

The leading credit bureau of Brazil, SERASA Experian has 3,000 employees and provides credit validation services to businesses and consumers. In a business that relies completely on IT, the company made the strategic decision to take advantage of Microsoft Services Premier Support to move to proactive IT operations and gain control over its environment. Since taking advantage of this managed support offering from Microsoft, SERASA Experian has followed a path of infrastructure optimization, moving from Basic to Rationalized and reallocating 90 percent of its support hours—of which 90 percent once went to solving issues—to proactive services and new IT initiatives. In addition, the company has achieved 99.99 percent availability for a range of mission-critical systems and continues to plan strategically alongside Microsoft to roll out new technology to its business.

District Computers wanted to transition from performing computer repairs to providing managed IT solutions and support to small businesses. It began offering and supporting Windows® Small Business Server and became a Microsoft® Small Business Specialist. In less than three years, District Computers has grown its managed services customers from 6 to 50 and gained a reputation for reliable IT service that is building lasting customer relationships.

A manufacturer and distributer of plumbing systems in Australia and New Zealand needed help upgrading its network and communications infrastructure. With more than 3,000 employees and disparate Microsoft Exchange Server deployments spread across 22 locations, the company wanted to simplify systems maintenance while improving the experience of employees. The group tapped a Dedicated Support Engineer (DSE) through its Microsoft Services Premier Support plan to help with the migration and upgrade to Exchange Server 2007 and centralized global address list in Active Directory services. Now, with expertise from its DSE and resources available through Premier Support, the company enjoys increased reliability and fewer interruptions to business operations.

Sogn og Fjordane fylkeskommune is a county council in rural Norway that provides regional services and owns 15 high schools. As part of its project to improve IT efficiency, the council decided to upgrade to the Windows® 7 operating system on its 2,000 computers. As a result of the upgrade, the council is able to improve IT efficiency by reducing deployment time, reduce costs, enhance IT security, and improve user productivity.

IT is business-critical for Saudi Post, an organization that relies on technology for effective and efficient delivery of high-quality and modern postal services. The IT department saw itself as a reliable service provider that met and exceeded customers’ needs, and IT management knew that processes, people, and the IT service life cycle were critical to this effort. When Saudi Post unveiled a plan for its next-generation postal services, the IT department reviewed its operations to see how it could best support Saudi Post’s business goals. An IT Service Management Assessment determined that the creation of a Network Operations Center would help the IT department manage, operate, monitor, and support all IT services more effectively and efficiently. Now, Saudi Post has reduced IT operations costs and improved service reliability and has an organized IT operations structure.

Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Thus, the IT department saw itself as a reliable service provider that met customers’ needs at or above expected service levels. When Saudi Post unveiled a blueprint for next-generation postal services, IT management realized the need to balance a technology improvement strategy with an examination of processes, people, and the IT service life cycle to be able to effectively support business processes and to provide reliable IT services. An IT Service Management Assessment recommended a two-year Service Improvement Program to make overall improvements and determined that a centralized IT Service Desk would be key to providing more reliable and available IT service. Now, the Saudi Post Service Desk provides consistent, timely service that customers appreciate.

Gassco is responsible for operating the Norwegian gas transport system on behalf of joint ventures and companies in Europe. In an effort to improve employee productivity and simplify management of its aging IT infrastructure, the company upgraded to the Windows® 7 operating system. As a result of the upgrade, Gassco has increased employee productivity with improved system performance, enhanced IT security, and simplified IT management.

MKB Bank has implemented an operational CRM and front-end solution to support the entire sales network through the deployment of Microsoft Dynamics CRM 4.0.

When the Egyptian government wanted to build a tourism portal for the City of Luxor, the site of ancient Thebes, it turned to Microsoft Services for expert assistance. Microsoft Services coordinated a diverse project team, including cultural experts from the University of Cairo and local IT partners, to create a comprehensive, virtual tourist destination. The portal takes advantage of the latest Microsoft products and technologies to deliver sophisticated, interactive multimedia experiences, including a customized mapping service that details lodging, recreation, and amenities in Luxor. In addition, Microsoft Services transferred the skills needed to create and maintain the portal to local IT partners. Now, the City of Luxor anticipates capturing a greater share of tourism and investment in the region.