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Eason & Sons   2 reviews
Retailer uses Microsoft to drive transformational retail and business strategy
4-page Case Study posted: 06/05/2014

Established in 1886, Eason is one of Ireland’s most recognised flagship brands. Eason currently has over 60 stores across the Republic of Ireland and Northern Ireland and is the country’s leading multichannel retailer of books, newspapers and magazines, cards, stationery and gifts, including an expansive selection of own brand goods. Launched in 1998, Eason’s award winning website www.easons.com has since grown into Ireland’s most successful book and eBook store.

  • Publication Date:
  • 06/05/2014
  • Industries:
  • General Merchandise
  • Specialty Retail
  • Other Services
  • Business Need:
  • Customer Relationship Management (CRM)
  • Sales Management
  • Marketing Management
  • Country/Region:
  • Ireland
  • Software and Services:
  • Microsoft SQL Server
  • Microsoft Sharepoint Server
  • Windows Server
  • Microsoft Hyper-V Server
  • Microsoft Dynamics AX 2012
  • Microsoft Services Premier Support
  • Microsoft Consulting Services
  • Business Productivity - Collaboration
  • Dynamics AX (Microsoft Consulting Services)
  • IT Issue:
  • Supply Chain Planning and Execution
  • CRM
  • Customer Relationship Management
The Saudi Investment Bank   7 reviews
A Saudi Investment Bank drives into the retail market with CRM technology
Deployment posted: 05/22/2014

The Saudi Investment Bank extended its services to the retail banking sector but its expansion was held back by manual processes that undermined its activities. The bank implemented Microsoft Dynamics CRM, an operational CRM technology that dovetails with Dynamics CRM. The results have been startling with all indices of success climbing. Most telling its market share has grown dramatically.

  • Publication Date:
  • 05/22/2014
  • Partner(s):
  • VeriPark
  • Industries:
  • Banking
  • Business Need:
  • Cost Containment
  • Customer Relationship Management (CRM)
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Country/Region:
  • Saudi Arabia
  • Software and Services:
  • Microsoft Dynamics CRM 2011
JP Hrvatske Telekomunikacije d.o.o. Mostar   6 reviews
Telecom Operator Empowers Its Sales Staff New Technologies
2 page Case Study posted: 04/09/2014

The company faced the challenge of having sales data scattered across many disparate and disconnected systems, which made it hard to create a singular view of the company’s customers and making it impossible for sales managers to have good insight into the sales process and performance. The need for integration was most clearly visible in the process of acquiring new SMB customers, which is one of the company’s primary business goals. HT ERONET realized it need a common information system that would make it possible for telesales to easily hand off leads to sales representatives in the field and provide the features required to track sales opportunities from qualification to the signed contract.

  • Publication Date:
  • 04/09/2014
  • Partner(s):
  • InfoCumulus
  • Industries:
  • Communications and Network Service Providers
  • Business Need:
  • Business Productivity
  • Customer Relationship Management (CRM)
  • Unified Communications
  • Sales Management
  • Country/Region:
  • Bosnia and Herzegovina
  • Software and Services:
  • Microsoft SQL Server Technologies
  • Microsoft Exchange Technologies
  • Microsoft Dynamics CRM 2011
  • Active Directory Domain Services
  • IT Issue:
  • CRM
Lifetime Products   5 reviews
Manufacturer partners with Microsoft Consulting Services for global ERP overhaul
4-page Case Study posted: 02/19/2014

Founded in 1986, Lifetime Products is the world’s leading manufacturer of blow-molded polyethylene folding chairs and tables, picnic tables, and home basketball equipment. The company also applies cutting-edge technology in plastics and metals to develop home storage solutions, chairs and benches, outdoor furniture, playground equipment, and more. Lifetime’s products are sold in Walmart stores as well as Sam’s Club, Costco, and other large retail chains. The company’s more than 1500 employees work in the Clearfield, Utah corporate headquarters and additional sites in China, Mexico, and other locations around the globe.

  • Publication Date:
  • 02/19/2014
  • Industries:
  • Automotive, Industrial Equipment & Aerospace
  • Business Need:
  • Customer Relationship Management (CRM)
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Business Agility
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft Dynamics AX 2012
  • Microsoft Consulting Services
  • IT Issue:
  • Enterprise Resource Planning (ERP)
Agrera   3 reviews
Being the Master of Your Business
4-page Case Study posted: 01/16/2014

In today's dynamic business environment, it is difficult for a retail company that operates within a very specific market to find a suitable IT solution to qualitatively and fully manage business processes. With the Microsoft Dynamics CRM client relations management solution, the retailer of agricultural raw materials Agrera is able to gather, collect, structure, and analyze large amounts of information regarding business processes. The obtained data helps to identify future business potential by providing insight for making long-term business decisions, for better planning of the company's budget and operations, and for drawing valid conclusions. At the same time, the solution does not burden employees, but rather facilitates the flow of internal information and helps to more efficiently divide work among themselves.

  • Publication Date:
  • 01/16/2014
  • Partner(s):
  • ELVA
  • Industries:
  • Agriculture
  • Business Need:
  • Business Productivity
  • Customer Relationship Management (CRM)
  • Mobility
  • Sales Management
  • Service Delivery
  • Country/Region:
  • Latvia
  • Software and Services:
  • Microsoft Dynamics CRM 2011
  • IT Issue:
  • Data Warehousing
  • Customer Relationship Management
Bytes Technology   1 reviews
Bytes Technology Group
2 page Case Study posted: 10/23/2013

As an existing SalesLogix user, BTG identified that it required a new unified solution to harmonise and leverage customer data across its three business divisions and to provide an intuitive, easy-to-use experience for its 260 employees. By switching to Microsoft Dynamics CRM, the sales teams have more time to focus on the business of selling, and the management team can access powerful pipeline and whitespace analysis reports at the touch of a button. Keith Richardson, Finance Director at BTG states, “Moving to Microsoft Dynamics CRM has increased sales productivity, simplified pipeline and is helping us to build a platform for our planned business expansion. We’re delighted with the results the project has brought us so far.”

  • Publication Date:
  • 10/23/2013
  • Partner(s):
  • ConsultCRM
  • Industries:
  • IT Services
  • Business Need:
  • Sales Management
  • Country/Region:
  • United Kingdom
  • Software and Services:
  • Microsoft Dynamics
  • Microsoft Dynamics CRM
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics CRM technologies
Mirae asset   1 reviews
Outreach one-stop asset management service with Windows 8-based tablet PC
4-page Case Study posted: 04/29/2013

Mirae Asset wanted a device capable of providing full and extensive asset management services to customers as if they are in the office, rather than a simple mobile device for outdoor sales. However, the tablet PCs available in the market tend to focus primarily on mobility and convenience, which were insufficient bases on which to provide the full services Mirae Asset wanted and, more pragmatically, need from a business point-of-view when consulting customers in the field, rather than being confined to desktop-based interactions in the office. It was in the process of driving sales force empowerment and greater customer interaction that Mirae Asset learned about Windows 8. It soon realized that, with Windows 8, it would be able to ensure business continuity regardless of location or device type, with a seamless tablet PC experience akin to that of a desktop.

  • Publication Date:
  • 04/29/2013
  • Industries:
  • Insurance
  • Business Need:
  • Support and Services
  • Sales Management
  • Country/Region:
  • Korea
  • Software and Services:
  • Microsoft Windows Mobile Software For Pocket Pcs
  • Windows Technologies
  • Windows 8
  • IT Issue:
  • Development
  • Consumerization of IT
Korail Korea   0 reviews
Essential App for Busy People, "Glory KORAIL" Released for Windows 8
4-page Case Study posted: 03/13/2013

The Windows 8 version of Glory KORAIL, the essential app for busy people, was officially released on February 5, 2013. First released in 2010, Glory KORAIL gained sensational popularity among smartphone users. As a result, the percentage of ticketing through mobile devices, including smartphones and tablets, reached 32.5% in January 2013. While receiving enthusiastic responses from customers, KORAIL had prepared to support a new platform just in time for the launch of Windows 8, so as to speed up the era of paperless tickets. The objective was to allow more users to conveniently use the Glory KORAIL app through a wider variety of devices including desktops and notebooks, as well as smartphones and tablets.

  • Publication Date:
  • 03/13/2013
  • Industries:
  • Transportation
  • Business Need:
  • Support and Services
  • Sales Management
  • Country/Region:
  • Korea
  • Software and Services:
  • Microsoft Windows Mobile Software For Pocket Pcs
  • Windows Technologies
  • Windows 8
  • IT Issue:
  • Development
  • Consumerization of IT
Holland America Line   1 reviews
Cruise Line Upgrades BI to Empower Users, Improve Guest Experience, Reduce IT Work
2 page Case Study posted: 02/25/2013

Holland America Line, one of the world’s leading cruise-ship companies, is using Microsoft business intelligence (BI) software to increase revenues and give guests a more memorable experience. By using Microsoft SQL Server 2012 and Microsoft SharePoint Server 2010, employees can mine data more deeply without help from the IT staff, giving the IT staff more time to improve IT solutions. The company has also eliminated expensive third-party licensing fees.

  • Publication Date:
  • 02/25/2013
  • Partner(s):
  • Slalom Consulting
  • Industries:
  • Transportation
  • Business Need:
  • Business Intelligence and Reporting
  • Customer Relationship Management (CRM)
  • Sales Management
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft SQL Server 2012
  • IT Issue:
  • High Performance Computing
  • Customer Relationship Management
The Charles Machine Works   4 reviews
Manufacturer Takes Full Advantage of SAP Data by Deploying a Microsoft BI Solution
2 page Case Study posted: 02/06/2013

The Charles Machine Works (CMW) depends heavily on SAP data to run its business, but found it difficult to create business intelligence (BI) reports, let alone make broader use of SAP data. Rather than use SAP products, including SAP HANA, CMW chose Microsoft technology and Simplement Data Liberator. With this solution, CMW has broadened its use of SAP data, simplified and sped up SAP reporting, gained more time for IT to better support the business, and avoided huge cost increases.

  • Publication Date:
  • 02/06/2013
  • Partner(s):
  • Simplement
  • Industries:
  • Automotive, Industrial Equipment & Aerospace
  • Business Need:
  • Business Intelligence and Reporting
  • Business Productivity
  • Cost Containment
  • Sales Management
  • Country/Region:
  • United States
  • Software and Services:
  • Microsoft SQL Server 2012
  • IT Issue:
  • Integration with SAP
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